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RIU Hotels & Resortsfood poisoning

1
S Sep 01, 2018

We are currently staying at the resort and got food poisoning Thursday night and didn't leave our room Friday. All we wanted was to be comped the one day we were unable to leave our room. The reception workers had no idea what to do and were doing everything they could not to let us speak to a manager. When we finally did speak to a manager, we had to constantly call back to get any updates. Then nothing. This morning we spoke to the sub director Vincent Gomez who was equally unhelpful. We asked to speak to his manager and he said he's the only manager. When really his manager isn't here today. He would not even give us her name until i had a full breakdown in the lobby. Customer service is so poor here it's unreal. We are staying at the Riu Palace in Cabo. We want a refund for the day we were stuck in our room.

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