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Ritz Crackers
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Ritz Crackers Complaints 413

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12:41 pm EDT
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Ritz Crackers Ritz toasted corn chips, salsa verde

We love the taste of this product. The problem we are having is that the packaging does not protect the chips. The two bags we recently purchased were filled with broken pieces. This was also true for the parmigian chips. The bags don't seem to be able to protect the chips like a box would. It is hard to eat guacamole with broken pieces. Please change the packaging.

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10:41 am EDT

Ritz Crackers Quality

I have purchased several packages of Ritz crackers over the past several months searching relentlessly for the taste and texture that I experienced as a child! The Savory, buttery crispy, golden brown, with a hint of salt texture...it's missing! Where did these things go! Are the people who took theses things seriously retired? Bring them back for the sake of nostalgia! Buttery, crispy, with a hint of salt, golden brown texture...#no dollar store tasting Ritz!

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10:00 pm EDT

Ritz Crackers Ritz crackers

We recently (9/2017) purchased a 4 pack of Ritz crackers. We ate 2 of the sleeves and they were fine but when we went to open the other 2 sleeves ( 9/21/17) they had remnants of peanut butter on them. Thankfully no one that was going to be eating them had peanut allergies. We just wanted to make you aware that there was an issue. I am including photos of the packaging and the opened crackers.

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8:18 am EDT
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Ritz Crackers Ritz crisp and thin sea salt and vinegar flavour

I recently bought several packs of ritz crisp and thin crisps, from Morrisons. After arriving home I noticed that there were crisps at the bottom of my shopping bags after looking at the crisp packet several packets of the crisps were not sealed properly . Could you please look into this matter urgently as obviously the crisps will not stay fresh if the seal is not sealed properly on the bags of crisps

Thank you tracey morgan

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2:00 pm EDT

Ritz Crackers Ritz chips sour cream and onion

On Saturday August 5th, I purchased a bag of these chips.. I opened the package on the 6th, only to find no sour cream and onion flavor. I don't have my receipt so I could not take it back to the store. The use by date is a 13apr18BD28 B . I bought them at Wal-mart Caldwell, Id.
I usually enjoy these but they were very plain this time. Would you please send me a new package or a coupon for a free bag.

Sincerely;
Sally Stearns
3406 S. Florida Ave
Caldwell, I'd 83605

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6:58 pm EDT
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Ritz Crackers Ritz crackers

I've been enjoying Ritz Crackers for years. I grew up with them. The ones I have been buying the last 6 to 8 months seem to crumble really and I mean really crumbley. They fall apart right in the package. When it comes to dipping in any kind of dip they fall apart. What's going on you change the way there made. Don't want to stop buying them but I will.
Thanks!

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8:53 pm EDT
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Ritz Crackers Crisp and thin sea salt flavor

I recently purchased Ritz crisp and thin cracker, sea salt flavor. After opening bag and trying a couple they taste like sour cream and onion flavor ( not a fan of). Not sure if it was mislabeled or what but was letting the company know to see what they can do. I would like a refund or voucher to purchase new ones.

Thanks for your time
Jen Sholl
[protected]

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Jess Shaw
US
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Aug 13, 2019 1:51 am EDT

I just bought a bag that says its original flavor "formerly sea salt" amd it has a nasty onion flavor. What happened?

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YodaTx
US
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May 15, 2019 9:57 am EDT
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I'm totally stumped with the Ritz, crisp and thin sea salt, and yes onion taste are real kinda overwhelming on the palate. And hard to find something to pair it with is really hard!

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Skylar Caldwell
US
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Sep 23, 2018 2:34 pm EDT

Same here. Just got online to see if anyone else noticed. This has to be a production mistake, they very clearly taste like sour cream and onion. I bought them because I just wanted regular tasting chips. Not saying I don’t like them, just not happy I didn’t get what I paid for!

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Tanya731
Orlando, US
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Sep 11, 2018 10:46 pm EDT

I agree I was so disappointed with these I bought the sea salt flavor from BJs and they tasted horrible, they had a really strong onion flavor and way too much seasoning.

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Jennifer McNutt
US
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Sep 02, 2018 9:36 pm EDT

Same. Purchased at Walmart in Sacramento. Bought the Sea Salt flavor to go with charcuterie and wine. Was very disappointed with the sour cream and onion flavor.

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KarSwe
US
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Nov 08, 2017 12:24 pm EST
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Same here, and they are bitter due to onion powder, too. I just posted my own review/complaint. The Bacon ones are awesome though!

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MarianneC
US
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Aug 08, 2017 6:21 pm EDT

My family experienced the same thing.

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J
10:17 am EDT

Ritz Crackers Product quality

We love Ritz crackers and have bought them for MANY years. However,
in the last 3+ months all the boxes that we have purchased that have the
individual sleeves have had broken and crushed crackers!
Your crackers seem to be a tad thinner and therefore are breaking in the sleeve and also trying to get them out of the sleeve.
We just opened another box and ALL three sleeves show crackers that
are crushed or broken.
Please, please fix this problem. We don't want to go to another brand.

Thanks for listening. Judi Needham

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carol teti
US
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Oct 21, 2017 10:08 am EDT
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The last box of Ritz crackers I purchased recently crumbled immediately as I tried to remove them from the sleeve. It was almost impoossible to spread anything on them as they crumbled in my hand. I have been through the entire box and had the same problem with all of them. Ended up giving the last crumbled sleeve of crackers to my dog. I will be buying a different brand next time, probably Town House.

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4:27 pm EDT
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Ritz Crackers Ritz crackers

I have noticed that the crackers are very crumbly and difficult to spread peanut butter or cheese on them without them breaking apart. The bar code number on this particular box is [protected]. I have loved ritz for years and still do, I am just wondering why they are so crumbly lately.
The number under the bar code of this batch is: [protected].
Please get them back to where they don't crumble while being spread with peanut butter or cheese,

Thank you
Bobby Barnes
1788 Alyssum Loop
Lakeland, Fl. [protected]

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Lynda terry
US
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Oct 01, 2017 7:31 pm EDT

My husband and I have always been fans of ritz crackers, until recently. I do not know what you have done to change the recipe, but the crackers crumble too easy and the taste has changed. We will not be buying this product anymore. As I see ours is not the only complaint. Maybe you changed the recipe to try to save money, but you keep going like your going and no one will buy Ritz anymore. It use to be a great product !

Thank you
Lynda Terry
970 John Carter Road
Bloomingdale, Georgia 31302

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Lia_
US
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Jul 13, 2017 4:23 pm EDT

It is funny that I saw this while casually reading complaints because last week I purchased ritz crackers and every cracker is either crumbly or burnt horribly!

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7:55 pm EDT
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Ritz Crackers Ritz crackers

I bought some Ritz Crackers recently. One of the packages had something on a few of the Crackers. It almost looked like peanut butter but I don't think it was. I always keep Ritz Crackers on hand and we eat a lot of them. This was a package of four sleeves. I had almost eaten all of them when I found at least four Crackers with something on them. Thank you.

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12:11 pm EDT
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Ritz Crackers Ritz toasted chips

Before I started junior high school I was eating Ritz Crackers, Peter Pan Peanut Butter, and a glass of milk every night before I went to bed. I continued all through high school, college, and have continued to do so for 46 years of wonderful married life.

Several weeks ago we bought several bags of every flavor of Ritz Toasted Chips for expected guests at The Augusta National Masters Tournament. My granddaughter, after fixing the trays of the assorted flavors came in the room and said, "Grandbubba, look at my arrangements". there were "THREE" whole crackers out of all of the bags. I was very disappointed and amazed that you packaging and shipping could be so lax and unreliable.

I told my granddaughter, "It looks like some children have been playing kick ball with those bags doesn't it"?

Please advise. Thank you for your genuine and gracious attention and consideration.

Russell

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Update by Russell Blanchard
Apr 14, 2016 12:14 pm EDT

Comment is not empty.

Update by Russell Blanchard
Apr 14, 2016 12:13 pm EDT

No comment. Please advise.

Update by Russell Blanchard
Apr 14, 2016 12:13 pm EDT

No excuse

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D
1:39 pm EDT

Ritz Crackers Taste, smell awful

03dec15az202

i am very sure the horrid taste & smell of my ritz crackers is because they have been soaked with the glue you use to seal the sleeves together.
The sleeves in this box have never been glued shut, therefore the taste and smell!
i have the box and sleeves if you'd like them returned to you.
Reason for caps is i'm typing this with a broken shoulder. Sorry
please send lots of money $$$$ or lots of ritz coupons.
Thanks.

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11:53 am EDT
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Ritz Crackers Crackers broken iiin box

Upon opening 2 new boxes of ritz i found that many of the crackers were broken or crumbling.

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Lou Aliota
US
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Jun 29, 2025 4:32 am EDT
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Dear Customer Service:
The last box of Garlic Butter Ritz Crackers did not taste like the garlic taste we are so used to in the past.
Did you change the amount of garlic butter in the ingredients?
We were not happy with the change...
What happened?
Appreciate your reply.
Thank You
Lou Aliota
538 Margo Court
Erie, PA 16505
814.440.3335

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Deria
Gretna, US
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Feb 01, 2025 8:21 am EST

Worst snack every made it has NO taste at all and does not taste buttery. Will NOT buy again family will not eat them . You used to have the best cracker but know no buttery taste at all.

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Patrick Sauro
US
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Jan 05, 2025 5:47 pm EST
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The cracker I've been earing lately practically falls apart in my hand, before reaching my mouth.

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printerboy
Westbrook, US
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Dec 11, 2024 4:35 pm EST

Terrible product. I have been eating them since the 50s and the quality is now in the toilet. They fall apart before you get them out of the sleeve. Go back to the original recipe please.

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Sue Yidiaris Carey
US
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Nov 03, 2024 11:05 pm EST
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Ritz crackers don't taste like they used to. No buttery taste but I am guessing because there isn't any butter in them any more. Palm and canola oils. YUK I will not be buying these ever again

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Gretchen Williams
Tucker, US
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Oct 08, 2024 7:25 pm EDT

Half of the bag the crackers are sticking together.it’s like a whole big cracker .
I purchased from Publix in tucker ga, I think the pry was $4.50.
I appreciate your time.

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Sylvia Morgan Carter
US
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Aug 20, 2024 1:09 pm EDT
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6 cracker package WT 1.35 oz.

17OCT2024 BK34A 02:10

Bar Code # [protected] 4

Crackers soft not crispy (not good)

Opened package August 3, 2024

Bought at Albertsons

Garland, TX 75043

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RESollars
Muskegon, US
Send a message
Jun 27, 2024 2:24 am EDT

I bought the crackers in May 03 2024 from Walmart #02238

1879 E SHERMAN BLVD. Muskegon, Mi. 49444.

TC# [protected] 2

We opened them today and found brown stuff on some of them. I'm writing to let you know we could not eat them.

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RSB454
Yakima, WA 98902-4225, US
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Jun 08, 2024 6:16 am EDT

Already previously submitted. Not being able to find Cheese Crispers in any of the stores in my area (Yakima, WA). Have tried the Toasted Chips, but don't find them comparable and will not buy them again.

Hopefully it's just that they're out of stock, somehow, and will be back in stores soons.

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Danny Musick
US
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Jun 08, 2024 10:48 pm EDT
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I buy the ritz crackers in the 20 count box from Walmart . I had in one box 11 packs that were not sealed on one end and i am constantly getting packs that only have 5 crackers. I love the crackers but they have gotten inconsistent

Overview of Ritz Crackers complaint handling

Ritz Crackers reviews first appeared on Complaints Board on Mar 21, 2012. The latest review Cheddar toasted chips was posted on May 6, 2025. Ritz Crackers has an average consumer rating of 1 stars from 417 reviews. Ritz Crackers has resolved 0 complaints.
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  1. Ritz Crackers Contacts

  2. Ritz Crackers phone numbers
    +1 (855) 535-5648
    +1 (855) 535-5648
    Click up if you have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 1 1 users reported that they have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number Click down if you have unsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have UNsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number
  3. Ritz Crackers address
    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
  4. Ritz Crackers social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2025
Ritz Crackers Category
Ritz Crackers is ranked 15 among 22 companies in the Snack Foods category

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