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Ritz Crackers
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1.0 3 Reviews 401 Complaints
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Ritz Crackers Complaints 401

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J
11:29 am EST

Ritz Crackers For someone with a peanut allergy, this could be deadly

We purchased three boxes of Ritz crackers for the holidays. I opened a new box of Ritz crackers (attached is pic of lot number on box), and there appears to be peanut butter down the side of the crackers (picture attached).
For someone with a peanut allergy, this could be deadly. I would hope that, at a minimum, you would address the manufacture and quality control error that caused this to occur and replace the product that we purchased.

Thank you
Joan Dalton

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B
6:23 am EDT

Ritz Crackers Ritz crackers family pack

I purchased a Family Pack of Ritz Crackers from the local Walmart. None of the packages inside the box were sealed along the sides (only on each end). The crackers were edible, but soft like a cookie rather than a cracker.

Desired outcome: Refund or coupon t cover cost.

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L
11:35 am EST

Ritz Crackers Ritz crackers

In have for recent 3-4 Months have a problem with crackers crumbling when opening. I use at least a box a week. I have enjoyed them all my life and even give them to my dog as a treat. Please correct this before I need to change to another cracker. Below you will see the latest batch number 05jun22az310-1 0115

Desired outcome: Product fixed and coupon to cover some loss would be nice

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B
12:00 am EDT

Ritz Crackers Ritz crackers garlic butter

Crumble instantly. Cannot spread without crumbling. Unusual outcome for Ritz Cracker as we have purchased very good ones for years.

Desired outcome: Make in USA

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M
11:22 pm EST

Ritz Crackers What appears to be peanut butter on inside of wrapper on unopened stacks of ritz crackers!

We purchased an 18 stack box of Ritz crackers at Rome, Ga. Sams Club. we consumed about 6 or 8 packs. the two I got out of the box today had what looks like and smells like peanut butter on them. I discovered the first one after I opened it. the peanut butter was on the outside edge of the crackers, not on every cracker but scattered through the stack. Have one unopened stack that has peanut butter inside the wrapper. I checked stacks left in the box, did not see anymore. Are these Crackers safe to eat? How did peanut butter get inside the wrapper? The only number I can find on the box is the bar code on the box. ([protected])

Desired outcome: replace the crackers and tell me how they got peanut butter in side the packaging. Also give me a reason not to put pictures on FB!!!

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R
8:36 pm EDT
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Ritz Crackers Ritz crackers with cheese

I just opened a pack a ritz cracers filled with cheese and this was on my cracker. It's so digusting. It looks like some had chew on and spit it out on some dropped on my cracker.

Desired outcome: REFUND

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Update by Renee Rudy
Dec 09, 2021 10:12 am EST

updated pic

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T
8:55 am EDT

Ritz Crackers Ritz crackers the original

the whole box of crackers crumbled when I opened each individual pack it was a box with the small packs upc [protected]. I would like a refund. ASAP. [protected]@aol.com. I do have pictures but they are on my phone.

Desired outcome: refund

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S
1:55 am EDT

Ritz Crackers Ritz snowflake crackers

05May22AA209 17:44 upc [protected] Ritz snow flake crackers sleeves were not sealed inside box 3 of 4 were open and stale.

Luckily I only bought the one box. Nice to have a design on the sleeves, but make sure they seal up.

Desired outcome: coupon for new box

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S
3:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ritz Crackers Ritz savoury crackers

I am complaining about the box of ritz biscuits I bought from tesco.
My family and I sat down to eat the ritz biscuits with a cup of tea and while talking and eating through most of the pack, my son to his surprise held a biscuit in his hand which seemed to have green mould on it. Goodness knows how many we ate with the mould on before we released. Attached find a picture of one of the biscuits with a receipt and the barcode from the box.
Pls reply to my email below
[protected]@hotmail.co.uk
An early reply would be appreciated.
Thanks
Regards
Sophia khan

Desired outcome: an explanation an apology and a refund please . thank you

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S
4:40 pm EST

Ritz Crackers Ritz toasted chips

I bought a pack of Ritz toasted chips last week Friday (12/11/21) in a grocery in Trinidad and opened it today 15/11/2021. It is supposed to be sour cream and onion flavour but the entire pack is void of flavour. There isn't even any salt or anything. It's just the raw chip and I am disappointed.

I would like a refund or replacement of the product please and thank you.

Desired outcome: Refund or replacement of the product

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joco11
Cypress, US
Feb 04, 2022 4:40 pm EST

I had the same experience. There was a hint of seasoning, but not enough to really get the flavor. They were also overcooked and a darker brown like the originals color, not the lightly toasted color that I know they should be. I have been buying these for years, so I know how they should look and taste.

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W
7:45 pm EST
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Ritz Crackers Multigrain chips

I can't find Ritz Chips, Multigrain in any stores in Dunnellon, FL. I checked areas where they can be found but was told they are not in this area, but I had been buying them for months in Dunnellon.
The stores have all the other flavored chips but no Multigrain. I don't understand why all others are available!
I would love to see the multigrain chips return to my store shelves!

Desired outcome: I would love to buy them again!

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S
7:19 pm EDT
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Ritz Crackers Ritz crackers with what looks like something chewed hole in

I bought a box of your individual packages of crackers. I ate 1 package but when I started to eat the second package something has started by chewing a hole in the other end and eating the crackers. We have never had any critters in our house for over 30 years and nothing shows this problem.

Desired outcome: please replace the box and then some.

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P
8:32 pm EST
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Ritz Crackers 2 boxes had stale or very soft crackers

Ritz has been our cracker of choice for many years. However, recently 2 boxes had stale or very soft crackers. The last box had 2 stacks that appeared to not have glued at the bottom. All the others appeared to be fine from the outside. Both boxes were well within the expiration date. The last box number is
15DEC21AZ310-1 0317. This is so disappointing. Thank you!
[protected]@charter.net

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C
7:11 pm EST

Ritz Crackers Original ritz crackers

Hello, my name is Cindi. I bought a box of your original Ritz crackers yesterday. Tonight I opened a pack with I found peanut butter on some. And that is unusual. Because if I wanted peanut butter, I would have bought peanut butter. Thank god, my future husband didn't eat any. Because he has alleges toward peanuts. Nabisco needs to watch what they're doing. That could kill someone who can't eat peanuts. Please be careful and have your workers to be careful with the product. I will send pictures of the crackers if you like. Thank you

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C
8:06 pm EDT

Ritz Crackers Cheddar toasted chips

I opened a brand new bag of the cheddar cracker chips and as I was eating them I realized there was this really chewy piece and as I take the piece out it's this plastic.

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T
5:50 am EDT

Ritz Crackers Always broken crackers

For the last 2 boxes I have had lots of broken crackers. Why? I hate to find another brand, but I need crackers.

Desired outcome: Replace the 2 boxes

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C
7:51 pm EST

Ritz Crackers Ritz crackers/nabisco

Are you brain dead making fun of homeless people, remove your stupid idiotic add. Homelesses isn't ok, don't you understand?
Punishment is real god's will is real!💥💥💥

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J
4:52 am EDT
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Ritz Crackers Crackers fall apart

Bought 13.7 Oz box of original crackers. As soon as you pick it from wrapper, the cracker crumbles! Irritating when you are trying to dip it or put something on top. Would prefer a refund. Love Ritz Crackers, never had a problem till now.

Desired outcome: Refund. Crackers are not cheap

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C
8:31 pm EDT

Ritz Crackers Ritz crackers

I purchased 2 boxes or original Ritz crackers. They were purchased 1 week ago today. And no, it was not the "hint of salt" brand. There was not ANY salt on ANY of the crackers in the 2 boxes. They were disgusting and very disappointed for the amount you pay for the boxes.

Desired outcome: Reimbursement

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M
1:32 pm EDT

Ritz Crackers Ritz cheese crispers

I purchase 1-2 boxes of Ritz cheese crispers per week. I enjoy them so much I recommend them to family and friends often. Oct. 7, 2021 I bit into the crisp in pic on right side and broke a tooth. As in pic, this crisp is thicker and ridiculously hard. My bite did not break the crisp, I used a hammer. I thought it might not even be food, maybe some form of hard plastic but it finally broke. What is going onNo dental insurance. Now what? I am a bar manager and greet customers all night 5 nights a week. I am beyond upset and embarrassed and would greatly appreciate a response. You can email me at [protected]@gmail.com if you need more information regarding a resolution before I seek legal counsel.

Desired outcome: Payment for tooth repair or loss if it can't be fixed and compensation for product and embarrassment as I am a bar manager and look awful now when I smile

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Becky Vernon
US
Jan 29, 2022 12:27 am EST

I have a unopened sleeve of ritz that I was going to open the other night upon taking the last sleeve I got poked by something sharp. I called the company, sent pictures still waiting to hear from them. I was given a case number

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

Overview of Ritz Crackers complaint handling

Ritz Crackers reviews first appeared on Complaints Board on Mar 21, 2012. The latest review Quality is atrocious! was posted on Oct 26, 2024. Ritz Crackers has an average consumer rating of 1 stars from 404 reviews. Ritz Crackers has resolved 0 complaints.
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  1. Ritz Crackers Contacts

  2. Ritz Crackers phone numbers
    +1 (855) 535-5648
    +1 (855) 535-5648
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  3. Ritz Crackers address
    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
  4. Ritz Crackers social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the Snack Foods category

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