Poor quality tile work
Moved into a Ryan Home in 2019 (second owner). Closed on the house with the Ryan home warranty being transferred to me. During the initial walkthrough, I notified Ryan Homes the tile work in the master bathroom was terrible and needed to be redone. The Ryan homes maintenance guy agreed and said they would call Rite Rug to get them out for repair. One year...
Unfinished work / incorrect area measurements
I purchased flooring from the Lancaster location to cover my whole 1st floor (about 1350sqft worth). Dave was very helpful through the whole process and so he earned our trust. Everything went well till the installers ran out of material. I figured no big deal these things happen. Dave and his store manager said they would cover the extra flooring they were...
Installation
My wife and I hired Rite Rug to replace quite a bit of flooring on our 1st floor. We were moving to a new home and the house was empty for them to do there work. We wanted the flooring done before we moved in. The flooring went in the 1st week of November 2019. They ended up bringing the wrong transitions for archways from our study and dining room into the...
Is RiteRug legit?
RiteRug earns 82% level of Trustworthiness
Excellent Trust Notice: RiteRug near-perfect at 82% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for RiteRug. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for riterug.com can be seen as a positive aspect for RiteRug as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of RiteRug's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Riterug.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up RiteRug and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- RiteRug's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 11% of 0 complaints being resolved.
- There was some difficulty in evaluating or examining the information or data present on the riterug.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- RiteRug protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to RiteRug. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
hardwood floor gaps
We got hardwood floor with installation from riterug and spent more than $15K. In less than a year floor started showing big gaps. riterug refused to do anything. they hire a biased inspector named zarconi. he gives report favorable to riterug to deny the floor fixing. Riterug follows cheap tricks to avoid fixing their floor issues. This is simple wrong.
Bad Install
Had a house built by Ryan Homes and Rite Rug is the only company they deal with for the flooring. Our sales girl Rachael was polite and helpful, not telling us what to do but helped guide us to a good combination of flooring and tile for our entire house. The install however was horrible. Crooked tiles, different spacing on the same wall. The master shower was by far the worst with more mistakes then quality placed tiles. Kitchen surround also was a mess, you can see tiles bowing out from the wall. Do not recommend at all.
Stolen wedding ring
Had two installers from Rite Rug in Dayton, OH area in my home. Placed my wedding ring in another room around the corner from install to clean up debris from the remaining old carpet my husband and his friend removed. Installers called 20 minutes before arriving to install. In all of my rushing, left my ring in the room next/connected to the room having carpet installed. Ring was not there after install. Rite Rug will not attempt to make good on the theft -- had to file a police report. Recommend using another company for carpet and installation -- they don't respect or care about the customer.
Poor job
Had a very bad install and keep getting the run around on fixing the problems. Rite Rug will not help me with this issue and I have called many, many tiems over and over and over again. I would like help and they will not help me. I ca not get a refund because it was a service not the product. I wish they would just fix the problem. I see other on here have the same problem I am having. Any ideas? I like my flooring but the installers did a very very poor job and now they will not bother to communicate with me about the problem.
Poor customer service
I wanted to get hard wood floors put in my kids play room and picked out what I liked. The salesman came to my house and did the measurements for us no problem. He said that he would call us in a couple days to let us know when the order came in so we could set up an installation time. He never called us. I called him on his cell phone (which he told us to call him on) and said he wasn't in the office and he would call us back. No call. So my husband stopped at the store on his way home from work and spoke to the manager and said that the order would be in a few days and that they would call us. Still no call. I had to call them and finally set up a date in which I was told that they would call when it got closer as to a time window for when they would be here. No call they showed up at 7:50 in the morning in which I had just gotten out of the shower. Installation went fine until I one of the transition pieces was short. So they told me my sales guy would call me and let me know when the piece would be in. No call for a couple of days. I called and talked to someone else at the store and they said they would have to call me back the next day. Still no call. I finally called into the corporate office and I am still playing phone tag with them. So would I recommend them to anyone they answer is No! The floor is nice but the headache is not.
im work for rite rut in nashville tn, , but the company stolle my money every time, and im wait for talk to the big boss, i have alot thing for i say for him... call me big boss let m, e talk to u, and say who many thing wrong have here ... come over here let me talk to u face and face
rite rug of nashville, ### me, stolle my money... dan and nerver call me back
Salesman lied to me
Bought two rooms of hardwood flooring from a salesman who assured me I was getting a top-notch product at a great sale price. Later found out from a manager at another Rite-Rug store that the product received was considered seconds and that since I paid a sale price I should not expect better. When I asked for an inspector to come out and look he told me the product was cabin grade and that I should expect no better than what I got. Flooring ended up being between 20% and 40% waste. However, inspector promised to get back to us and locate enough flooring to finish the job [which of course we would have to pay for]. That was almost a week ago and he still has not and is not answering calls. Neither will anyone in mgt. respond. Located enough flooring on my own to finish the job. Thank God, I had my own installer and did not trust their people to do the job.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of RiteRug complaint handling
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RiteRug contacts
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RiteRug emailscustomercare@riterug.com96%Confidence score: 96%supportpr@riterug.com95%Confidence score: 95%communication
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RiteRug headquarters4450 Poth Road, Columbus, Ohio, 43213, United States
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