Rite Aid review: Pharmacy staff

I use to love my rite aid and pharmacy but around the 1st of May the entire staff changed. The worst is the pharmacy. I got phone notifications that my refil was ready but when I would call to confirm no one would answer the phone, I called for an entire week 3 times a day. I went in the store thinking the phone was broke and waited in the slowest longest line and my medicine was not ready still. The staff was moving very slow and their attitudes were uncaring. I'm worried about my next prescription and if il get it timely or not to this day the rite aid is still not operating smoothly