RingCentral — Cancelled during trial period but they kept billing!
I signed up for a 2 week trail membership and since the product did not meet my expectations I cancelled the account well within the 2 weeks. Unknown to me (because it is an account that I rately used) they continued billing the account for months!! I called and explained what happened and they said they would not give me a refund and they had no record of the cancellation. I told them I did have a record and if they checked their records they would see that the service was not used during those months. I asked Andre
if I could speak with his supervisor and he gave me a first name -Joe - and when I asked for his last both (both Andre's and Joe) he flippantly said they did not have one.
When I asked for the name of the company president - he said he did not know. I asked him where he was located and he told me to look it up on the internet.
I WOULD NEVER RECOMMEND THIS COMPANY BOTH FOR THE SERVICES THEY PROVIDE AND THEIR CUSTOMER SERVICE - PERIOD!!