It all started with a typo.
I have no qualms with the property management here. They've always been kindly. That being said, the hell I went through just to move in goes far beyond unacceptable. It was disgusting.
At first, it was a simple typo mixing up the year of the unit. It happens to everyone, and should be a quick fix. Only it was not. I spent months- I repeat MONTHS, waiting to close on my home. This battle started all the way back in February when the unit was "completed." At the rate it took, I could have had a house built.
No one communicates. You would think that an error would warrant some kind of phonecall, email, or letter. Yet the only way I found out something was wrong, was when I called them to ask what the latest hold up was- because there were many. Between the mortgage company and Bayshore, it was like pulling teeth. While they were busy pointing fingers at one another, NOTHING was done in a reasonable amount of time.
Again let me say that the community managers are not the focus of my ire at this point. They did everything they could to keep things moving, but they were literally the middlemen. They had no control the fact that these companies took their sweet time with everything- even they weren't contacted about the errors.
If I call to light a fire and get them to do their jobs, they throw it right back at Lantana Cascade because they're children unwilling to take responsibility in their share of the mistakes. More finger pointing. More unprofessional and juvenile behavior.
When there was an issue with the homeowners insurance on account of the typo. It takes over a MONTH for 21st century (the mortgage company) to tell me, and the only reason they did was because I actually called. I've sent them copies of the paperwork three times, but apparently it was up to Bayshore, or RHP, or whomever to contact me so I could amend the issue- which no one ever did. It took me an hour to correct. It took them over a week to send the corrected information and fund the loan.
AFTER MONTHS of dealing with the fingerpointing, and the losing documents, and the phone calls, and my being on their [censored], I finally get to give the down payment and receive a closing date. That was on June 26th.
I take off work, and I'm ready to go.
Only I don't go.
Closing date is pushed back to the weekend after the 4th of July- because according to the emails received, someone will be there to file all the paperwork and release the closing documents on the 5fth. That was very obviously a lie. I don't sign the closing documents until the 8th.
You would think that would be the end of the delays and incompetence, but no. I will not be moving into MY home which I now own.
Because of their "the closing will definitely be this weekend" I moved out of my old home and was staying in a hotel. What should have been a weekend stay turned into over 2 weeks (19). They didn't give me the keys to my home until the 17th.
Apparently, everything that could go wrong did go wrong on account of even more incompetence and negligence that we only then realized after we started moving in. The AC isn't working. Neither are the oven, or dishwasher. Why? Because NO ONE knows how to do their job, or they half-assed it with the hopes of nothing happening. I'm not even in for a day, and the plumbing is overflowing into the unit. All because someone decided to skip a step and not flush the pipes before we moved in. Dirt and foliage clogged everything. Now, I have some water damage.
The solution: uncap the cover so the grey and black water can be dumped out the side of the home while we wait for a qualified plumber to fix an error that shouldn't have even passed inspection.
Contaminants got into the AC, so we had to have another technician come and fix that, too.
I had to break the lock keeping the oven in place just to plug it in, because the crew building the unit forgot all about that.
The dishwasher? Same thing. Two technicians were sent to troubleshoot, only to realize that the installers never turned the darn switch connecting it to the pipes.
The lights for the exterior were never even installed! I'm going to have to do that because the builders couldn't be bothered. Same goes for the pendulum lights in the kitchen.
After all this of this nonsense, you would think that they'd at least reimburse me for the extended stay at the hotel? They were the ones that kept saying "this weekend." But no, "it's not their fault." Half the delays weren't, but those delays happened while I was still at my old home where I could extend my stay for half the cost of what I spent in the hotel.
All the ones after where I was told that the closing date was one weekend only to be pushed further back, was very definitely theirs and the mortgage company's faults.
Someone needs to pay me back for all of this, because the hotel stay alone near wiped me out. That doesn't include the cost of having to buy food every day, the extra month of storage rent, and the lost work hours because I foolishly believed them each time they said "next weekend."
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