Sunrun reviews and complaints

We are leasing a new PV system from Sun Run. There are discrepancies regarding the PTO date. MECO says it is 12/22/23. We were led to believe we were leasing a system that would cover the household electric needs 24/7 except for cloudy days. Now we are told by customer service that the system covers on a good day electric up to 8:30 pm and starts working again at 7:30 am leaving the family to pull from the grid each night from 8:30 pm to 7:30 am. My son with his growing family paid over $600 with the bill of $216 from MECO and $365 from Sun Run. They were out of town 2 of the weeks with only a dog sitter there sometimes. We can't pay for a system that does not cover the household electricity needs. Can we have it removed please? Please help us.

I am in process of selling my home. On October 10th it was discovered during home inspection that there was a small leak in the roof due to solar installation. The leak was small enough that it never made it through to my ceiling, but a leak none the less. The buyers wanted the leak taken care of by SunRun before closing which was set for November 7th. I filed for a repair and was given a date of November 13th for repair. Despite my efforts to get an earlier date to which I was told that was the earliest and confirm or lose it, I moved my closing date to November 15th in order accommodate. Now, on November 8th I got an email telling me my date was moved to November 22 and again, take it or leave it. At this point, the sale of my house is at risk. I guarantee if I look around there are technicians installing panels in my area, but no one available for repair until November 22. It is just unacceptable.

I was sent a email stating my complaint was resolved. My solar is still not function correctly. My complaint is not resolved. I have not received a call or email from the company.

I guess the only response I will get is the automatic response from the compliant that was sent a few weeks ago.

I continue to incur a true up bill and pay for the solar that is not working.

i leased my sunrun solar system in 2015.

the main selling points were

1. 24 hour monitoring

2. maintenance and panel cleaning

3. repair of the system fails.

4. transferable to new home howner

5. the abaility to cancel anytime.

fast foward to 2020. the system starts running intermittently in the summer and production goes down.

june 2022 system goes offline. I call , email sunrun repeatedly . i finally get a tech in august and the system is not working untill october. im left with a 4k electric bill.

june 2023 system goes dead. inverter wont power up. it takes two months to get a tech out to tell me is dead.

at this point i initiate the termination of my account to which im told i cant terminate.

Since late in February my system was removed in order to redo my roof . they came after to replace my system , 1/2 0f the sections was replaced but they report a problem with the way they installed the roof and the personnel states that they have to redo the pictures in order to continue with the placement of the rest .

So finally after many phone calls and complaints, a gentleman came here on 5/9/2023 to take the pictures. He reports there is no question, the pictures are taken and the company will come to replace the rest of the panels in no time. I have been calling the Sunrun office many times, give different managers but so far nothing is happening. My last call was yesterday with no answer .

I have enough and I want to know what is going on.

I have been waiting for almost 8 months to get one of my inverters replaced. System is running half of guaranteed output.

I receive no updates and when we call we are just told sorry and still not given an ETA. This has just become stupid to have to wait this long for a replacement.

I have been seeing advertisements about how great their customer service is. What a joke.

Of course during this whole process they are still getting their monthly payment.

Just to note 1 unit was already replaced and even though they are supposed to be monitoring the system I had to notify them this time and the first time that there was a problem.

Do not sign up with Sunrun. They are a predatory company and will lie every step of the way. Their customer service line is totally useless. For instance, I was on the recorded line with them for over an hour trying to resolve why our online payment was still not credited. I had to make the payment manually because their auto pay didn't work properly. It's still showing after making the payment manually that the billed amount is still due. Any other company will show that you've paid. It's just ridiculous dealing with these incompetent folks. In addition, your energy bills will actually be the same or even more after having their solar panels on your roof. There will be no savings. They are making money off of you and you will be stuck paying each month to two companies (Sunrun and your energy carrier). Had the panels for 10 years and wish we could have them removed. It was a total ripoff.