Nothing but trouble with saxon since mortgage sold to saxon. Payments not accepted, escrow added (Even though I didn't want escrow and sent to saxon to remove escrow) took payments and added to escrow, I carried my own home hazard insurance but the decleration page (According to saxon kept getting lost) and they added almost 3, 000 dollars to my account where I was paying $542.00. Payments kept going higher and higher and I kept getting further behind, even though I kept sending more and more amount. I asked for loan modification (Hemp) program, surprize!!! Payments kept getting added to my account later and later even though sent in on time and even wire payments came up missing for weeks and I was taken off hemp program. An investigation needs to be conducted against saxon and thier underhanded practices. I plan on writng my attorney general and filing a complaint against the comsumer protection agency. I would just like to know how many people are haivng these types of problems with saxon.
I sent Saxon mortgage a large downpayment in order to set up a repayment agreement. They gave me NO choice at the repayment amount; that caused me to apply for a loan modification in 2008. Believe it or not this had been going on up until I had to file chapter 13 in 2010. The government should force ALL these mortgage companies to reinstate consumers loans from 2007 on and add their delinquencies at the end of their loan without penalty. It took 2 years to get an answer for a modification but, when I sent Saxon a two month payment due to a chapter 13 mix up they went to court 2/16/11 to withdraw my mortgage from the bankruptcy but, CASHED my check on 2/18/11. Now I'm paying $166.67 more than I should for what. I WILL NEVER use Saxon Mortgage again.
Our mortgage was sold to Saxon in March 2010. They are the 4th company to have our mortgage. Since they have aquired our loan, we have had nothing but terrible customer service. Up until 4 months ago, they would call me 4 or 5 times a day and harrass me for our mortgage payment when they didn't receive it on the 1st. They even state on thier payment stubs the payment isn't considered laste until after the 16th. I have tried since Jan 2011 to get loan modification paperwork and they sent out paperwork, but of course it wasn't the right packet, go figure. Every month, I call on the 1st to let them know they will get my payment on the 16th. Also, when I call and ask for the modification department, because there is no direct number for anyone that works there, I get transferred to 3 or 4 different departments and have to keep repeating my story to them. Today, I finally got in touch with the modification department and they were supposed to email some paperwork and it's been 3 hours since I hung up and still have nothing. Saxon Mortgage has the worst customer service I have ever dealt with. I've tried to see if I can refinance at other banks, and our house isn't worth what we bought it for and they can't help us. I wish the people who worked at this company (Saxon) had better attitudes and work ethics and would actually like to help their clients instead of making them upset and frustrated.
I HAVE HAD THIS COMPANY FOR 4 YEARS NOW AND EVERY OTHER MONTH THEY ARE INSISTING WE OWE MONEY THOUGH IT COMES OUT OF OUR ACCOUNT. WHEN WE RE HAVING TROUBLE THEY MADE PAYMENT ARRANGMENTS WITH US THEN DID NOT STICK TO THEM. JUST RECENTLY THEY SENT A FORCLOSURE NOTICE TO OUR HOME WHEN I CALLED TO DISCUSS THIS I SPOKE WITH A MANAGER NAMED DENISE WHO ADVISED ME HOW TO FIX THE PROBLEM AND GAVE ME A DATE IN WHICH TO DO SO, THIS MORNING 5 DAYS BEFORE THE DUE DATE I CALLED TO MAKE MY PAYMENT AND WAS TOLD THAT IS NOT WHAT SHE PUT INTO THE SYSTEM AND THAT I NEEDED TO PAY 2500.00 MORE THAN BEFORE AND OF COURSE SHE IS NOT THERE FOR ME TO TALK TO. I WOULD REALLY HOPE SOMEONE DOES SOMETHING ABOUT THIS COMPANY BEFORE EVERYONE IS OUT ON THE STREET THEY AND THEIVES AND LIARS AND SHOULD NOT BE ALOUD TO DO WHAT THEY ARE DOING. A CLASS ACTION SUIT WOULD BE GREAT RIGHT NOW.
I have been trying to get a loan modification since February of 2007, they tell you to pay "x" amount of dollars, which we do while they are trying to approve our loan modification then after 7 months, which was only suppose to be 3 months, they denied us and tacked on fees on top of fees and make you pay outrageous amounts of money to apply for another loan then they denied us again and in order to save our home so that my 4 children can have a place to live they come up with another outrageous amount of money for us to pay which we did and now they expect me to come up with almost $40k to stay in this house or I can live on the streets. They lie about calling you and don't care about you all they want is yourhome.
I did a search to see how many people out there are having or have had the same or similar problems with Saxon as I am currently having. OMG!!! I am mortified on how many people there are with the same and similar complaints. My mortgage was bought out by Saxon from Novastar and I have had problems ever since. I started preceeding to the home affordibility mod. program and that was August of 2009, in which I still don't have a concrete answer from them. They continue to give me the runaround. I am in serious fear of having to try and sell my home, or lose it to them and then myself and my 2 sons, my grand-daughter and our pets will be out of the place we have made our HOME for 3 1/2 years all because I couldn't afford to make the payments that were originally set because of a broke relationship. I am stressed out, I was getting 3-6+ phone calls from Saxon per day, 6 days a week and even after talking with someone and a hour later someone else is calling and OH they call it a curiosity call. NOT, more like harassment! I have done all they wanted, given them all the papers they have asked for and they tell me on 4/16/10 that I may still get denied after being on it since August of 2009. They haven't any idea how much stress they cause people...and none of them know anything when you call to see what is going on. Very frustrating, stressful and unnecessary to do to people trying to do the right thing and pay them and keep their homes!!!
error of making two payments so both went out to saxon mortage for dec 2009 two different weeks they accepted the 2nd after they deposited the first one called talked to karen gowens supervisor and was told they would not refund me back the money. now i am overdrawen in the bank and racking up late charges . all she said over and over was taxes went up not true i have a statement from taxes they went down every month they want more money from the customers someone needs to investagate this company i am going to file with BBB
I have been trying to pay my November bill all day and they will not take the payment because they have indicated I have an delinquent Escrow balance. I called the Tarrant County tax department and they indicated they sent Saxon a refund application on July 15th of 2009 and the funds have been setting there for Saxon to reclaim. I had informed Saxon in May of 2009 that I had already paid my taxes and they never followed up. I have sent them letters to not set my account up as escrow and this is the 2nd year in a row they duplicate paid the taxes. This has created much stress to my family and myself. They also requested a statement on my 2009 taxes - which are not due until 1/31/2010 and took it on themselves to pay those taxes - which I was going to pay with my income tax return. I have tried to refinance with Saxon, do a loan modification, and the Oboma stimulas plan and they have declined all. I was a single father raising 2 kids by myself and my exwife filed bankruptcy and Saxon hit my account with $1, 149.66 in attorney fees although the bankruptcy court had removed the house from the banckruptcy case because I was awarded the house in the divorce. I have tried to refinance to get my exwife's name off of the mortage and they will not do it. They refused to take my payment unless I could pay the current month bill plus the delinquent escrow balance which is not truely delinquent because they never followed up on the refund. Just one more case of a mortage company trying to screw the consumer, what am I to do?
I have been in the modification process for 1 year now woth Saxon mortage. They sent me a modification agreement 6 months ago and I agreed to it. I signed it and gave them their requested “good faith” payment in the amount of $5000.00. I received my first statement with the incorrect amount to be paid on it. $1000.00 more then the negotiated amount.
After the confusion was all sorted out, it turned out to be what I thought was a SIMPLE error. The first page of the modification showed the correct information and the second page showed the INcorrect information. The numbers were simply transfered over wrong.
“Bad math” as you could say. It took the company I hired to do the modification months to get anybody at saxon to comprehend this. They finally acknowledged their mistake. I am not a skilled underwriter, I am not a math major, nor am I in the banking/loan business. The one thing I do have is, COMMON SENSE, something the people at Saxon Mortgage DO NOT HAVE!!!
I was told by saxon, that they could not just go FIX the mistake. It was already, as they call, “BOOKED” in the system and they cannot modify a modification. I was told that I had to re-apply for a modification all over again and that my good faith payment of $5000.00 was gone and I would not get it back.
At this point I wanted to tell them where they could take their house and where they could shove it.
But, on the other hand, I am not a quitter. And whats right is right and the numbers DO NOT LIE.
So, I applied all over again and waited and waited. I just received a denial letter stating, I was denied for the following reasons: “Lender does not do loan modifications”
OK, B.S!!! They have already gave me one, so how can they tell me that they do not do them. However, they told my modification company, that they denied it because they have already given me one!
Do they not understand that I do not WANT a NEW ONE? I JUST WANT THE ONE I SIGNED TO BE CORRECTED!!! ITS A TYPO FOR GOODNESS SAKE!!! CLEAR AS DAY. COMMON SENSE, BLACK AND WHITE TYPO!!!
So, at this point I am waiting for a “NOD” notice from the mailman. I have met with several real estate attorneys and they all have the same opioion as me.
It is their mistake and they are legally bound to fix it. However, it will cost me even more money to retain an attorney. Oh and did I mention, that the so called “good faith” payment of $5000.00 they required I pay and then told me that I would never get it back. IT WAS ILLEGAL!!!
Why in the world are these mortage companies allowed to mess with peoples lives like this and are NEVER held accountable. This is my home, this is my sons home. This house is my pride and joy. My own hard earned money has been poured in this home. This is a huge problem. But, unfortunatley, by the time the bank forecloses on someone, the owner is so emotionally exhausted that they just walk away and cut thier losses and the bank never faces any consequences.
THIS HAS TO STOP!!! I am not giving up and walking away from these “GREETY ###” I am going to fight for whats RIGHT and what I am LEAGALLY entitled to!
So I am encouraging EVERYBODY to do the same. If this website proves a possible way for a “class action” law suit to begin, so be it! I am ready to begin!”
Please email me with any information at [protected]@yahoo.com
I have filed two complaints with the OCC and BBB and Attorney general office along with thousands of other borrowers. Just a brief history of the tacit and games that saxon mortgage is trying to pull with many of their borrowers and me .
Saxon mortgage took my Hamp application on May 1, 2009, I called back on June 1, 2009. The Saxon rep. told me that their was not a hamp application on file for me, and that i needed to start over again. Saxon rep. took my application for the second time on June 2, 2009 for the Hamp program. and gave me a payment schedule of $1615.10 starting July 1, 2009 with three trail payments ( JULY 1, AUGUST 1, AND FINAL PAYMENT SEPT. 1, 2009.) with all payments made on the 1st or before .Saxon has allll documents or completed and have been completed since august 15, 2009 Now today's date is October 3, 2009 and my mod is not final or even close to being completed.
From my understanding lender agreeing to involve in the hamp program gets a certain dollar amount from the government. well Saxon mortgage is keeping the government money and not during what the hamp program is all about . This company Saxon mortgage is a predatory lender that needs to be shut down. and this is not a personal opinion this is words from thousands of borrowers has no intentions on during any modifications for worth producing properties.
Saxon Home Mortgage is violating many laws in the Fair Debt Collection Act, TILA laws, HUD and RESPA. Many complaints are for Wrongful Foreclosure, Bad business practices, not documenting payments, charging excessive fees, etc. Something needs to be done to make this company assume responsibility for their wrong doing to the hard working American people.
Saxon is the worst ever. Our house has just been sold in action and we had no clue this happened until the owners came to my home and let me know this. I called Saxon and they still had me as the owner on the house and had no idea what had happened i was on hold for about half an hour until someone came on the phone to say" yes mam we see your home has been sold and u need to vacate the home asap. I was devastated and beside myself. This is wrong and something needs to be done. Oh and the closer is they say i need to request for the paper trail of my side. This is against the law.
I have been trying to do a loan modification with Saxon Mortgage since May 2008 when my husband lost his Job. I was never late in my payment. I didn’t want to face with any late payment & late fees, I was denied because I was current in my payment with both of my loans. FIRST OF ALL, they did not even call I had to keep calling them every day. That’s when I was told it was denied...then I explained the situations. they told me to complete another stupid financial statement n July they told it will take up to 2 to 3 months to processed & It has been assigned to Jeffrey Aldridge. I kept calling him every week instead off every other day because I know; I was not the only homeowner he was working. I left him lots of messages...he finally called me third week of November of 2008. I was told that I was approved for the bigger loan but the other loan was not, and the package will be mail to me. Then he told me pay the other loan. They will nit accept partial pmt. I was still paying the bigger loan not the other one. I finally recd the package, then I went to a loan counselor with HUD. She told that i will still end up making the same payment. i was told not to make any pmt until loan modification recd & processed per Jeffrey Aldridge. So, i did not make any pmts since October 2008. I send the package back to them on Dec 11th 2008 with detail rejection letter explaining to work out a better loan for me. I didn’t sign their package. I kept calling them, they kept saying that they recd a signed package but with no deposit. I told them that I did not sign any package. I just received a letter from them stating that they are going to proceed with foreclosure.
My loan was sold to Saxon in 11/2006. I was never late on my payments, even when I lost my job.. I did...
12-11-2008 Kurt & January Kopek 695 Clearwood Ct. Aurora, Il. 60504 j.[protected]@sbcglobal.net Re: Saxon...
Still waiting very patiently to be reinstatd on my home loan. I would like this done this Monday. My loan nuber is: [protected], MyPhone Number is: [protected].
Saxon acquired my loan from Novastar in November of 2007. Being that it was an ARM loan, created a nightmare as a customer. Saxon was NOT set up to take on all these loans, nor trained their staff how to properly evaluate
the loans. Our payments have been all over the board. I talked to my 43 rd person today to try to straighten it out. Again, no one seems to know what they are talking about. They NEVER follow up as promised. AND will NOT provide a phone number to contact the same person I had last talked to. I am making the payments as Saxon indicated, however they are NOT applying them, so it shows late. I had over 720 credit score up to this mess.
PLEASE, does anyone know what government agency we can contact to ask for assistance? Since the payments were not applied, they sent a letter to begin foreclosure proceedings. HELP! Anyone find a way out of this mess?
One staff member told me I should fly to their Texas office with my paperwork and demand that someone see me. This is insane!
People who are fed up with saxon mortgage, we are fighting foreclosure also, I am currently setting up a page on my site with 100's of links to Gov. resources etc. I will post the link to that page in the next day or two. The resources I will be providing to you (FREE) are the same resources that got our "foot in the door" this past friday I got a call from Dept. Consum affair informing us that the Attorney General will be contacting us with a case #! Our date of sale was set for the 28th this month, NOT ANYMORE! We finally got someone to hear our problem! If you think there was ANY fraud or if you've been treated unfairly by Saxon, New Century, Countrywide, Morgan Stanely, Deutsche Bank, and many others, even if your behind on your payments, YOU CAN STILL FIGHT THIS! We haven't made a payment in over a year!!! Until I get that link posted for everyone, check out these links in the meantime. First one is a law firm who only targets Saxon!
oh, by the way, Consumer affairs also informed us that even if you didn't have a loan thru Country wide, if the loan was thru saxon, you may still have a case as those two were somehow involved in SOMETHING? they wouldn't say what, i'll have more details on the page I'm creating for this.
Second link is a listing of many court dockets that are currently in action and all the banks that are being sued and for what!! Xlnt source here!!
I'm trying to get any helpful info out to sites such as this one before it's too late and more lose homes! We have to start fighting back! We might be the little guys next to the big banks, but we out number them and we still have rights!
All, anyone who has or is currently being fed the shaft by Saxon Mortgage I strongly encourage you to start complaining to the government. More specifically the US Attorney General, and the Federal Trade Commission. You can find these addresses by using Google. Despite what you may think about the government abandoning people like you and I, they can and will do something if enough people write in and complain. What they're looking for is a pattern of wrong doing so please write in and let them know that these people are ###. The FTC's web site is www.FTC.gov, Also go to www.usdoj.gov/ATR and submit your complaints there as well. Secondly I have some phone numbers please call them and ask for assistance. [protected], [protected], and [protected]. Let's do our part to ensure that Saxon pays for what they're doing, and more importantly that they don't get any money from the government.
I called about the late charge and was told I was talking to the service dept. and could only fax in my...
A group of us are filing a class action lawsuit against them. There is no upfront fee-just a contingency fee...
We have been waiting 9 months for a Loan Modification from Saxon Mortgage but Saxon fails to return our...
Misappropriation of escrow funds by non-payment of taxes, causing my tax payment not only to be late but not paid until last possible day of the year. consequently resulting in the transfer to another bank and another, etc. etc.(six or seven total) Tried to trace papers to find out who to pay, but found nothing, nobody, including saxon representatives can not tell me who to pay. In my research, low and behold, saxon owns all of the companies that had passed the documentation along the way. so in a matter of three years they will own all of the equity regardless. So my challenge to saxon is reveal the secret entities in which i am to pay, and above and beyond this, an explanation as to how you plan on justifying any of this to anybody, especially me. thank you for your time and consideration, i am looking forward to hearing from someone that knows something in regards to this matter.
Saxon suxs.worst customer service. even in chapter13 they are causing problems. stating not received payments. They are sending court papers to me again. Thats against the law. They changed my interest rate three times. I don't need 100 words to tell you they suck. I never asked for these ###. The trouble began 3 months after they took over my account.these people are trained to be ***-holes. I have been on hold as long as one hour. Don't ever have any dealings with saxon. You will be sorry. Pray to god you never get assigned to there work out dept. God help them.
Have a Mortgage with Saxon - applied or a loan modification in April 2008 - not processed and it is August 1, 2008 - they will not accept a payment to keep me current on my mortgage - and now i have received a foreclosure notice - Now doesn't a company know what each of their departments are working on? I can not reach anyone on the phone -, I have faxed my paper booklet THREE times to them and still can not get an answer from anyone - as of today 7/30/08 - my application has not been approved or denied - however i did go to a hearing for the foreclosure of my home?????? Is the a lawyer out there that can help me sue them?
I am with Saxon mortgage Services. For the past two months I've submitted 3 time my own hardship...