In July 2006 I refianced my home with Aegis Lending to get a LOWER rate and fixed rate also. They sold my loan to homecomings. I did not read the mortgage closely and found out later it is a adj. ARM which I was trying to get out of in the first place. My payments of $735 a month were paid on time until Feb 07 when I went into hospital with acute pancretitus. I was in a coma for 4 months. My girlfriend tried to talk to Homecomings at this time but they would not talk to her. They swore her name isn't on the loan but it is. In Aug 07 we brought the loan up current, per her lawyers advice. He advised us the loan was fraudulent and said not to pay. Homecomings sent me paperwork to fill out three times, which I did to explain my current hardship. The only thing I got from them was letters demanding payment of $1100 per month wich I cannot afford. He tried as I have with no success to contact homecomings. I tried to send Homecomings what I could afford but they refused my payments. Due to my illness I can no longer work and am recieving SSI disability. My yearly income has been cut by 75% and to make these payments I couldn't even afford to pay my utilities or feed myself. In April 09 I recieved a foreclosure letter (giving me a month to resolve the issue) which right now I'm filing for bankruptcy, to try to stop this foreclosure. I may lose it all and be out on the streets.
In December of 2008 we were informed we qualified for a loan modification with Homecomings. They said they would send the papers to be signed and told me we did not need to send a payment until February 1, 2009 that is when our first modification payment was due. We had not received the papers so I called back to see what was going on and they said that they had sent them. They then said they would send them again and if we did not receive after 5 days to call back. At that time I ask "should I send a regular payment" they said " no you don't need to make a payment until February 1st. We did not receive the papers so after a week I called back. They said they sent the papers. We did not receive them. They then said they would send them next through FedEx. We did then receive the papers and we signed them and had them notarized and sent them back to Homecomings. We made are first modification payment on January 29 and then sent the next month before the due date for March. I now received a phone call last week from Homecomings that we are many months behind now and have just gotten a letter of foreclosure. I contacted Homecomings to see what was going on and they said, although we they had already let us pay 2 months on this modified loan and the interest rate had been lowered on both months statements, that it had been denied. No one had contacted us to tell us that and they continued to except the payments. Now we are moths behind on our mortgage due to their negligence. Can they do that approve you for a modification and then deny 2 months later? I thought a loan modification was permanent.
Homecomings has tried to forclose on us for awhile now and yet we have always made our payments minus one by accident. They have claimed for over a year that we are missing 6 months but yet I have no extra money in my account. I have tried to get things figured out with them for along time and they constantly tell us that they will call us back within 30 days and they never do. They have ruined our credit so we cannot do anything to get away from them. We now have to always send money orders or cashiers checks or they will not except a payment. We can never get anywhere with them because they always apply our payments to the months prior. Tack on late fees and everything else. Putting charges on our statement that they cannot or will not explain what they are. There is so many things wrong with this company that I could keep writting. I just wish I could get the right help. Obamas plain will not help my family as I do not believe Freddie or fannie are the backers of homecomings.
Someone needs to do something to stop them and help all of us.
They will not lower our monthly payments and we can not afford $1, 612.65. We told them that we can not afford these payments and they will not work with us. We are 5 months behind because we lost our jobs and are looking for new ones. The interest rate is 8.6 and it is way too high. While we were working that was okay now we are not working and can not afford it and they will not work with us. They keep saying we need $1, 612.65 for 3 months straight and then they will reconsider a payment plan. If we can not afford 1 payment that high how can we afford 3 payments that high. Will somebody come to our aid. We are both retired and living on social security and that is not enough but we have a son that just went through divorce and he said if they wait until April then he can move in and help us out. He can not help us at this time until his divorce is final in April. Please help us.
I too have had many problems with Homecomings Financial. The only way I got them to do the right thing (so far anyway) is to go through NACA.com. Although the process took 4 months to finally get them to contact me through the program, they finally did. At least I had the phone number of one person and worked through the process with her and she was very helpful and always returned my calls. Please try NACA, their president Bruce Marks is relentless and very very adamant about getting us help.
I too had a ARM, it was restructured and I went from a 11 percent rate back to a 6 percent interest rate. Although its for 5 years, but in 5 years I will be able to refinance a fixed rate or sell by then. My mortgage dropped from $3621 a month back to $2600 a month including taxes and insurance. Although its still about 300 more than I want to pay - it's better than paying $3600 a month. Its hard to beat these crooks but try everything before letting Homecomings take what belongs to you. Best of luck.
___________I have a loan out with this company and have been trying to get in touch with management about paying off my loan. All I get is the run around from a cutomer service call center based in the Philippines! They the cutomer service reps. say they are Physically located in Waterloo Iowa and will not give me a name or direct number to a manager here in the U.S. that I can talk to about my Loan! Anyone have a Direct Number to the Waterloo, Iowa Office?
Hurricane Ike hit us and has done 33, 000.00 worth of damage. The insurance company State Farm has issued a claim check in the amount of 24, 452. for the first amount and it was also made out to us and the mortgage company. Homecomings Financial has had our check since November 10th, 2008...it was actually cashed by them according to State Farm on that day. Homecomings Financial sent out their own inspector to make sure the work is making progress and it was submitted to them at 90% complete and according to Homecomings Financial that is all they need to release the entire amount. As of today 12/11/2008 Homecomings Financial is still holding our money. I know that there is a 10 day law that they are suppose to release all funds. Everytime i talk to them it is always something different. Their policy seems to change daily. They have been caught in many lies. Please help me stop them from doing this. They should be made to release at a certain time or pay the homeowner a penalty for keeping their money.
I contacted Homecomings 2 months ago to notify them that I needed to ask for a loan modification because I...
At our home this morning about 9:30 a.m. we rec'd. a telephone call from Homecomings Financial, LLC, the holder of our mortgage. My husband called them back and was on the phone for nearly three hours attempting to speak to someone who was alive and coherent. After speaking to about five different people, he hung up the phone. That is when I got involved. I am not on the loan, so he always has to give me permission to speak to customer service.
First of all, you can hardly understand most of their customer "care" representatives. Their version of the English language is nothing less than a big joke and extremely bad training.
I asked if I could get the telephone number and name of the CEO/President of Homecomings and I was told flat out that they were not permitted to give out that type of information - it was company policy. I told that person that was the most ridiculous excuse I have ever heard for trying to tell me "you don't know who you work for". I tried calling the home office in Waterloo, Iowa and that was a total and complete waste of my time because they reroute you back to the default department.
We were told today that we are 4 months behind on our house payments (NEWS TO US) and that if we did not come up with the entire payment by 5:00 p.m. today that they were coming in the morning to take our house. Okay, good luck.
I only spoke to one coherent individual today who made a feeble attempt to help me but unfortunately my issue did not involve this individual's department. How convenient.
Homecomings - Your customer service department is nothing less than the biggest joke on the planet. Your people don't know their ### from a hole in the ground and not being able to tell an individual who your CEO/President is just goes to show you that you are NOT in any way, shape, or form interested in who you work for. I know who I work for . . . . . . . . I know who the CEO and President and Chairman are of the Co. I work for and you know what . . . . IT'S NOT A BIG SECRET. Everyone knows who they are. Who in the entire world are you trying to kid?????
It is absolutely no wonder on God's green earth that you are going under and sinking quickly. Work and customer service is not about picking up a paycheck on Friday. It's helping people resolve issues and problems instead of giving them the run around. I think it is time we take back America and send all these foreign speaking individuals back to where they came from until they can learn to speak English the right way.
God Bless America.
I tried to get a little relief from Homecomings. All I want is a fixed mortgage. Homecomings said "we are a private owned company and we are NOT OBLIGATED to do anything nor have we received any mandates from the government or our main office". So if you are wanting any help in this time of mortgage crisis don't expect homecoming to help you.
Anyone who has had a Repayment Agreement with Homecomings Financial who would like to be involved in a cla...
I found this snipnet on the implode site. I was howling at the part that Homecomings would not return their phone call...
The Dallas Business Journal reports today that 87 jobs will be cut at Homecomings Financial LLC's Dallas servicing office in the wake of ResCap's announcement to cease the wholesale operations. Referencing a letter to the Texas Workforce Commission, the article states "the loan servicing company says its plant on the 14, 000 block of Quorum Drive is closing. Layoffs will begin on Sept. 19 and be completed by Nov. 14." We were under the impression just wholesale was being shutdown. Looks like this means the whole enchilada. Our call to their media relations office to confirm was not returned.
Homecomings Financial forced my account into
delinquency by blocking access to their mandatory
payment system, delaying or reversing timely loan
payments, applying payments retroactively to cover
those they'd delayed or reversed and refusing payments
that would cure the default . This company's misdeeds
have put me at risk of foreclosure but a calculated series
of roadblocks has been erected to prevent me from recourse.
They continually send letters requesting that I call to discuss
my options, schedule meetings or fax information but when I do,
I'm referred to someone who's on vacation, my call is dropped
during transfer, appointments are no longer available or my faxes
have not been received. This vicious cycle creates a paper trail
for the company while making me appear unresponsive and is
obviously intended to establish a bogus loss mitigation history.
This company is publicly committed to preventing foreclosure
and was istrumental in founding the HOPE Foundation but their
true objective is to defraud America without restraint, which
they accomplish by misapplying funds, sabotaging communication
and manipulating records. Homecomings Financial is operating in
violation of the Truth In Lending Law, the Fair Debt Collections Act,
a number of Arizona Statutes and their own Principles and Practices.
My problems with Homecomings has been ongoing since 1/07 when I fell one payment behind and attempted to make arrangements with them to catch up on the payment. I spoke with numerous reps and faxed over my financial information several times. They all said they never received the information. When I did get a hold of someone I believed would help me, I faxed over the info again and was told someone would contact me within 24-48 hours. Since no one contacted me, I contacted them again but got the same answer - they never received the fax and they could not discuss the account until they received it.
I continued to make my payments each month and sent in extra when I could in an attempt to catch up. In 05/07 I received a letter stating I was in default and owed 2 payments. I contacted Homecomings and was told they could not talk to me until my payments were current.
On 8/2/07 I attempted to make my payment by phone and the rep refused to accept the payment. She said I had to pay $7500 + or they wouldn't accept anything from me. I told her I wasn't prepared to make that payment and she hung up on me.
On 8/6/07 I contacted them again and the rep agreed to accept $2600 by 8/24/07. On 8/24/07 I tried to make the payment online but the account was locked. I called them and was informed they could not accept my payment and was transferred to a different department. Someone picked up the phone and blurted 'We're closed' and hung up. I called back and was told there was nothing they could do and I had to speak with loss mitigation. I called loss mitigation and no one answered the phone. I called customer service again and was transferred to loss mitigation again, someone picked up the phone then hung it up. I made several calls to them from 8/24/07 thru 8/28/07 to make the payment and find out why it was being refused but no one could help me and no one would accept the payment.
On 8/29/07 I finally got a hold of someone that I thought was going to help me. She said I had to fill out a financial statement and fax it back to her, which I did. After discussing the matter she informed me that I would have to pay $2700 that day via Western Union and $2465 + each month (in excess of $600/mo over my normal payment). I sent the payment via Western Union as instructed and they acknowledged receipt. I believed the matter was now going to be resolved.
On 9/8/07 I got a call from a real estate agent asking if I wanted to sell my house before the foreclosure went through and was informed Homecomings filed a NOD on 9/5/07. I called Homecomings and they said they did file the NOD but it was on hold so long as the payments were made.
I sent numerous letters confirming phone conversations and requesting an accounting. I finally received an account history print-out and after reviewing it (totally confusing), I wrote to them requesting explanations of charges on the accounting, especially 'unapplied funds' and why only the regular payment was being credited and not the $600+ being sent each month, along with disputes regarding late charges and other charges when the payment was made and posted on time. They have yet to fully respond to my letters from 10/2/07 and thereafter or provide any explanations of the charges. I also noticed they did not credit my 05/07 payment and I sent them a letter with copies of all the payments I made.
To make a long story shorter, I made all payments as agreed and my payments were current... that is, until they returned my 02/08 payment and a letter stating the repayment plan was canceled as the payment received does not represent the correct amount as specified in the repayment agreement. Today I received a letter from them informing me they can no longer accept monthly payments and the entire balance of the loan is due and the full payoff will need to be remitted. I contacted them and they said disregard the letter, it was computer generated and my account is current. I would just need to make my February payment (which is now late) along with $1074 in late charges along with the March payment and the April payment is due by 4/10/08 and everything will be fine. My payments were due on the 29th of each month and they said since they canceled the repayment plan the payment is due on the 1st of each month so now my March payment is late.
I have received contradictory information from them throughout and am at my wits ends trying to deal with them. They made it impossible for me to refi, my credit score has dropped substantially because of this mess and they continue to charge me late fees even though my payments have been made on time and 'other' charges (without explanation) each month in excess of $700.
The real kicker is they sent me a letter in 11/07 informing me my payment would increase $100 per month because of a negative escrow balance. My statements say I owe one amount ($290 more) and the online account on the website says I owe a different amount ($392 more). In 01/08 they increased the interest from 6.1% to 7.6% but won't clarify what payment amount I am supposed to make - the one stated in the letter, the one on the statement or the one on the website. I was told if I made the 02/07 payment via Western Union or mail it would be the lowest amount but if I paid it on the website it would be the highest amount. Also, according to the website, there are no late charges being assessed but on the statements they are charging over $800 for late charges even though I've made my payments on time each month.
I sent ccs of all letters as well as letters directly addressed to Cyncoya Dillingham, Voice of the Customer, Homecomings Financial (BBB said to contact her to resolve disputes) but have not received one written response from her since I started writing letters in August 07.
HELP!!! Anyone that knows of a class action suit I can get in on or has suggestions on a way to resolve this nightmare, I'd really appreciate the info. Even though I was current before they returned the payment, I don't feel like they're ever going to quit manipulating the payments and threating me with foreclosure as long as my mortgage is with them.
I have been trying to get a loan modification for several months. I wait 50 minutes to speak to a different person each time I call, Just for them to tell me they can't approve it now over the phone but send $4000 now and we will put you on a payment plan you can't afford and make another payment next month and you should hear from us by that time. Oh and let us re-adjust your interest rate even higher so it's even harder to resolve the problem. Why not fix the problem instead of putting it off you would think it would be in both parties best interest!?? Where are my payments being applied if I'm still in default and going to loose my home.
I lost my job as a correctional officer in May, 2006. We managed to live off my retirement money until May, 2007 when I went on unemployment (I am also trying to get disability). After September, 2007 we were unable to pay our mortgage (especially after the outrageous ARM kicked in (our payments went from $770.00 a month to over $1,000.00). We received notification from Homecomings that our home was being repossessed, but we managed to contact the Loss Mitigation Department who told us that if we paid $2,000.00 and made the next two payments on time that the payments ($890.00 by then) would be locked in for 30 years. We did what they asked. In December we ran into more trouble. My husband works construction and because of bad weather and holiday layoffs, didn't get many hours of work. We again notified Homecomings who informed us in a very nasty manner that we were going to have to make December and January's payments before the end of January. Meanwhile we received a letter stating the payments were going to go up again in both January and June. We made the required payments (by the way, all the money that I said we paid in was generously donated by family members). The second week of February we received a letter in the mail from Homecomings stating the amount of the money order ($1,780.00) wasn't enough. They even stapled the money order to the letter (it wasn't even insured)! When we finally got hold of a human being on the Homecomings automated phone system we were told that the person we had to deal with was out of town and we had to wait for him to get back. When we did get to talk to him he was very rude and nasty mannered and even went so far as to tell us that he was sick and tired of having to babysit people with problems (funny---I thought that was the reason he had a job). He told us that he was taking our house and there wasn't anything we could do about it because he refused to work with us any more.
I don't need this kind of problem. My husband has depression. I, myself have been sick since December and both me and my son (who has AIDS) are attempting to get Social Security Disability (anyone who has ever had to deal with those people know how difficult that is). This is our home. We have nowhere else to go but the streets. What do we do?
Sandra L. Beaty
1/14/08 paid taxes. I received a check returned to me for my mothers taxes, so I went to the Village of Twin Lakes and was told Homecomings Financial has used our money and paid the neighbors taxes for a full year and after calling, holding and getting disconnected for 7 hours I have not talked to anyone who actually told me this was taken care of. No call back from anyone and I was disconnected at least 7 or 8 times. This is the worst company by far I have ever dealt with. We had a big problem with them when the bought out the previous company. Our Kenosha news wanted to interview us and now this time I think I will call them for a TV interview. As someone else said no one calls back, you talk to people you cannot understand and they do not know a thing about their job. Very upset Linda Martin WI
We refinanced our home of 16 years in 2004 with Homecomings Financial. We were advised to do an adjustable rate mortgage and the interest rate was 8.5%. This was because we were self-employed and they went on stated income, rather than income verification. Our interest started at 8/5% and is now 13.625%!!! My husband had cancer surgery in Mar., 2005 and is now on disability. I requested loan modification to reduce interest rate April, 2006 and they always say that they have not received it. Submitted several times and even talked to their credit counselor contractor, which means they did receive request. Have paid over $32,000 interest 2007 to date, not to mention thousands in fees & additional charges. Need help!! Congressman & Senators have been no help at all!!
After reading some of the comments on this board, my complaints seem trivial! However, given how I've been treated by this company, it does not surprise me that they stoop this low. I am a property manager for a low income apartment complex in Pueblo, CO. I write the checks for two buildings (including the mortgages with HF) every month. I was authorized no less than FOUR times to call on behalf the owners/mortgage holders. EVERY time I call in to make payment, request a duplicate statement, confirm a payment, etc., etc., etc., I am told that I AM NOT AUTHORIZED!! It has caused credit problems for the owners and me a severe amount of agita! The most recent attempt had me raging at the idiot who told me that he "couldn't give me any information on the account" because, once again, I wasn't authorized!
Upon hanging up, my boss called the "customer service" center and was told, "Oh, she's authorized." I almost lost my mind! And all I needed was a duplicate statement, sent to the exact same address since they neglected to send me one.
I would love for the class action suit to put them out of business. My thoughts are with those who are truly in financial ruin because of these clowns.
Our mortgage was also sold to Homecomings Financial as so many of others have been. On June 18, 2007 my husband had a regular surgery which in two days landed him in ICU following a second emergency surgery in which he almost died. He was hospitalized at that time for 14 days. He was out of work all summer and finally went back to work middle of September. On September 25th he had to have a third surgery and has been out of work again now ever since. We have no return to work date at this time and he is now on disability from his company. I work full time. Up until this time we have been able to keep up with our mortgage payments.
Homecomings states on their web site that if you are having problems making your payments you can call this number and they will work with you. So I called and waited on hold for 45 mins. before I got someone and I explained the situation. They told me to print the 'workout' sheet and fill out and fax back to them which I did. I put down all our assets and all our liabilities and explained in full detail the situation. I waited to get a call from them.
Finally after a week I called back, again another 45 min. wait on the phone to be told there was nothing they could do for us. I asked them about their stated modification plan where they would work with you to lower your payments if there was a hardship need and I was told by the Customer Service person that he knew nothing about such a policy and so I asked why was this on their website and he said he didn't know, he didn't have anything to do with what was put on their website.
So I stated that rather than work with us during this time of hardship, they would prefer to see our house foreclosed on. He said he was sympathetic to our problems but there was nothing he could do. I asked to speak to a supervisor and was told that they would tell me the same thing. He said, besides you aren't in default yet. So I said, well we will be. I said, if you foreclose on our home and then try to sell it at this point, you will probably not get what we owe on it so why not try to work with us for a few short months until my husband is well and goes back to work and he stated that because of the type of mortgage we had, 'conventional loan' our payments were fixed and that they couldn't change them in any way.
I asked again about what they state on their website about 'modification of payments' and he said again, he knew nothing about such a thing. We can not refinance because we have no equity in the home. At this point, I hung up in disgust.
I am at a loss at this point. I have read many of the other stories on this site about Homecomings Financial and their practices. I plan to research through Consumer Protection and the Better Business Bureau in the state in which they are located to see if anything can be done.
I am in a Lawsuit against Homecomings Financial. I have received several wonderful e-mails, through the...
My husband and I purchased our first home together through homecomings financial, after paying 24 thousand in interest over a two year period it came time to refinance, when i spoke with a representative at homecomings they said that we would have to come up with 10 to 11 thousand dollars for a down payment before they would refinance. We had to suddenly try to purchase my parents home due to an medical emergency on my parents behalf so we had put our home through homecomings on a land contract with buyers so they could carry our payment, stockton mortgage said that our payment on our home would go down when we finance, but was I in for a surprise when I contacted homecomings. Now our buyers have backed out and we are faced with bankruptcy or foreclosure on that home which is totally going to destroy our credit that we have worked so hard to rebuild. We need some good sound advice.
I am in a lawsuit against Homecoming Financial, for Predatory Lending Practices. Is there any source that can...
Homecomings Financial seems to be in the 'business' of CHEATING people OUT of their homes based on...