I purchased an expensive Digital SLR camera from Nikon 2 years ago. I purchased an extended warranty with Repairtech. My camera needs service due to not working. I went on line to get the information from the warranty company so I could send it in to them for repair but the website came up and stated "Domain for sale". They are gone. I need my camera fixed. I still have an additional 3 years on my warranty. What am I supposed to do now?
Their website is WWW.REPAIRTECHINC.COM and their number was [protected]. That phone number is disconnected. Thank you for any help you may give me or tell me what to do.
Spent $299.00 for a 3 year extended warranty June 2008. May 2009, I need a tech to check our TV - I can't contact RepairTech by phone (disconnected) or by their wedsite (gone). When I called FotoConnection (where I bought the TV), they told me that Repairtech was not honoring any contracts purchased before June 2008 and that they have changed their name. FotoConnection is engauged in a legal persuit for breach of contract(s). I need help, is their a class action lawsuit I can join - What can I do?
What to do if you fell into the RepairTech scam:
1. File a formal complaint with New Jersey Consumer Affairs online at www.njconsumeraffairs.gov or call [protected] and deal with the automated service.
2. Send in all documents that may support your complaint, i.e. copy of warranty card, contract, sales invoice.
I called [protected], waited half my day for a rep, then spoke to a very polite representative who told me that there is a 6-8 week wait period for processing and a person will be assigned to my case. He also informed me that RepairTech has been under investigation by the them for 3 months.
Good Luck!!! I will post my progress.
This is the short version -
I bought two warranty's from Abe's of Maine while I bought my Toshiba TV. My TV has had no problems until now, I need a new bulb due to the TV indicating this condition. Approximately one month ago, I asked various Abe's of Maine Reps what was going on with RepairTechs phones and my inability to contact them. [I love this part] They told me nothing, they are just moving there location and will be back soon.
I was asked to wait a week. I did, not knowing any better. I called back various times to speak with all kinds of people who all gave me the run around and then one person actually came though and told me they went out of business and Abe's of Maine was trying to figure out what to do concerning this matter currently.
I later found out Abe's of Maine has been endorsing RepairTech after having knowledge of them going out of business and may of actually sold me my warranty knowingly after they went out business. This is fraud with aforethought. Abe's has defrauded me moreso then RepairTech.
I need updated numbers to contact anyone in the New Jersey DA that actually will answer there phones. All of the Points Of Contact[POC] have been useless, either unable to reach or a forever full phone machine.
BTW - If you punch into Google this "Ms.Regina Garb, New Jersey Attorney General Office"[..she is working on this now.[protected]] You will find they are going after her also for some fraud, does this Jersey garbage ever end.
First Repairtech, then Abe's of Maine, now the Attorney General, just wonderful... All from Jersey..
Does anyone have any good info as how to proceed???
E mail: [protected]@yahoo.com
This is a scam operation that sells aftermarket warranties on consumer electronics. These guys don't answer the phone, don't do anything, never get back to you, and they I suppose will soon be out of business, leaving many people who paid good money for warranties with nothing. I would be happy to be involved in a class-action lawsuit against them. I have notes and records of the hundreds of times I tried to get through to them. Now the have stopped answering the phone.
STAY AWAY!!! CHECK Better Business Bureau Rating!!!
I purchased a 3 year warranty on my Nikon Cool Pix 7600 Camera from Repair Tech. The company should rename themselves Rip-off Tech. The battery door clip broke (as many of them do because of a design problem as I later found out). As directed by Repair Tech, I sent the camera to their 'authorized dealer' Precision Camera (no precision at this company). Precision said the camera had physical damage. Repair Tech said the battery door repair was not covered under the warranty. The camera was not dropped or immersed in any fluid. The latch broke from normal wear which is covered by the Extended Service Contract. Repair Tech refused to repair the camera under the warranty which I purchased for $29.99. I called a ton of times and the calls are forwarded to a voice mailbox in which no one has returned my call (left over 15 messages). Precision said the repairs would be $145 including labor and parts. I purchased a new camera for the same cost which is better and faster than the Nikon. I have requested in writing and voice-mail that the $29.99 paid for the extended service contract be refunded to me as they did not honor the contract. Repair Tech should be required to contact all of their contract holders and either apologize or refund the service contracts if they do not intend to honor them. I have spent 30 hours trying to get the camera repaired between, calls to get it repaired, sending it for repair, finding out what the repair delays were, finding out why the repairs wouldn't be covered under the contract I purchased, getting the camera sent back to me and follow-up to try to get my initial service contract fee refunded. This is very sad and very illegal.
I have had a similar problem with this company as previously reported. My extended warranty was supposed to cove on-site repair but none was supposedly available in this area so RepairTech sent a shipping label for my Sharp Aquos LCD which had no sound. After waiting a week to contact RepairTech (because of Jewish Holidays in June) I finally managed to get the unit to an authorized sharp repair center. It took 1 month to apply compound to heat sink. After unit was returned the problem persisted. So in October I contacted RepairTech again and dealt with an extremely rude Nicole Brathwaite. I had previously dealt with Michelle and Jason and although they were polite nothing ever got done. I finally spoke with a Jim Melnick (x245). got a shipping label and sent it back to the same repair facility. It is now mid December and the repair facility will not ship my TV because RepairTech is refusing to pay for the repair. DO NOT GET A CONTRACT FROM REPAIRTECH.
I filed a claim for my TV in August, and after NUMEROUS calls and complaints to them (because my TV was not...
I purchased a 3 year platinum warranty from d.buys.com who were acting as agent for RepairTech.com. I have my receipt, I paid for the warranty. I have my receipt for the online registration of the warranty with RepairTech, they accepted and acknowledged the warranty. I have my receipt for payment of TV. I tried to use the warranty for a probelm with my 50" Zenith Plasma Tv in 10/08 that this warranty was for. ) RepairTech stated to me(along with many others who have such warranties as you can see on the web) that d.buys never paid RepairTech for the warranty. They jerk you around from person to person and never give a legitimate answer. Yet, d.buys is still selling these warranties to this day. RepairTech does not respond to Better Business Bureau. Time now to contact the FTC, ICC for fraud across state lines, Internet Fraud and file a lawsuit to recoup my money. DO NOT BUY ANY WARRANTIES FROM REPAIR TECH, THEY ARE CROOKS! SEE ALL THE COMPLAINTS ON LINE ABOUT THEM!!!
First mistake was ordering a Nikon D-70 camera on EBay from a company called B&Y Distributing or sometimes Digital Corp out of Florida. It was a nightmare dealing with their bait & switch tactics. They sold me, as part of the package, a 5-Year warranty ('A $500 value - for you $300 if you do it right now') that 'would fix anything you needed and a camera cleaning once a year'.
I sent my camera in for a cleaning on October 27, 2008. I was told it would take 5 business days to clean the camera and it would be sent back to me. I called November 13th and was told 'It was shipped out this morning' and I neglected to get the UPS tracking number, trusting it would arrive five days later as the person told me it would. I called back a week later and after being on hold 35 minutes I explained I needed the UPS tracking number and could he help me. The reply was, 'Just a minute' and the phone line went dead. I called again and had to give up after a 28 minute wait. I called back the next day and was told by Jose 'Our systems are down right now, but if you leave your name and phone # we will call you back' and Jossy told me the same thing the next day. This is the last time I have spoken with a real person at RepairTech. The phone lines were all busy for a week, now you can get through to a recording that says 'All agents are busy, leave your name and number and someone will get back to you. I have left my name and number over a dozen times. I am out over $1500 with this camera and lens. I have filed a report with the New Jersey Department of Consumer Affairs - who have recently heard a lot of activity about this company. I am now in the process of figuring out how to file a police report.
I sent repairtech a lamp for a Sony projector which I bought a warranty for 3 lamp replacements. They received the lamp on Nov 12 (almost 3 weeks ago) and I have yet to be able to get any information regarding my claim except they received it. Every time I call the 'systems' are down and they can't look at my information or they transfer me to another number in which I get a voicemail which is never returned. Voicemails and emails go unanswered. The email I received with the instructions on how to get the replacement said that a new lamp would be sent within 3-5 buiness days of receiving the old one. We are now working on almost 14 business days since that. I would never buy another warranty from this company!! I would rather buy the lamps at $250 a piece than deal with this terrible company again!
They have by far the worst customer service of any company I've ever had to deal with!!
In June of this year my DLP TV developed a problem with a mirror stuck in the "on" position. This condition...
The original complaint was no audio on the right channel while using the direct AV inputs.
It is now 10 months since I first initiated the first steps of what has become an ongoing nightmare in repair hell.
The first service call was made in mid January of this year. I was given a list of service dealers in my area to call for service. I choose Shabra electronics located in Sea Cliff, NY.
The technician came and looked at the TV and told me that the main module, or motherboard had to be replaced.
The technician told me he had to order the part and he would contact me accordingly, 2 months later the part finally arrived. The technician came to the house and replaced the part and that was that, the audio problem was fixed, or so I thought.
Later on that evening when I went to use the TV when I first turned on the set there was no audio at all now.
But now there was a additional problem, the screen would go all green with banding lines and a loud buzzing noise
in the audio. I called Shabra electronics back and told them what had transpired, the technician came back and determined that the replacement motherboard was defective.
Another 3 weeks went by the replacement for the replacement part comes in and shabra replaced the board. The set appeared to be fixed.
This was not the case after the technician left I discovered that the remote control was not functioning.
I called Shabra again they sent the technician back only to discover that the 2nd replacement motherboard was defective. They ordered another motherboard. It is now the month of June almost 6 months since the first call
Shabra came and replaced the motherboard for the third time. This time I did not let the technician leave until we checked the set out thoroughly. Everything appeared to be functioning. At that point I thought great its finally fixed.
That was short lived approximately about a month and a half later when I went to use the TV with my computer.
The VGA input (computer input) on the TV was not functioning.
This was a new problem, The original complaint was no audio from the right channel.
I then called Repairtech to initiate a new service call (Claim # 6143994) only to find out that the Shabra Electronics was no longer on their list of affiliated repair facilities. I was referred by their customer service rep to call Advisory TV Repair from Queens New York.
Their technician came on August 29, 2008 looked at the TV and determined that the 3rd motherboard was defective.
It is now October 23, 2008 and the new repair has not been approved!
I have been getting the runaround now for over 2 months now and I am losing my patience with Repairtech!
I purchased their extended warranty in good faith I expect the same in return.
Now Shabra is harassing me for money because Repairtech has not reimbursed them for the original repair.
I have received numerous phone calls from Shabra telling me that they were told that Repairtech sent me the money and why haven't I sent them their payment.
No reimbursement was ever sent to me!!! Or Shabra !
Apparently it is still under review and nothing is being done
I then called Repairtech to confirm this and was told that the check was mailed to Shabra
This has been going on since August.
I am now being threatened with legal action from Shabra because Repairtech is refusing to pay them.
When I inquired about this discrepancy I was told numerous times that payment was sent to Shabra.
THIS IS A COMPLETE LIE!!!
It is obvious that SAMSUNG is having a problem with this particular model TV.
It is not Shabra fault for defective Samsung motherboards.
As I see it they have two choices as I see it, either repair the TV or replace it!
As of Friday Oct 24 2008 Repairtech has declined my request for repair stating that they consider this part of the original repair and that Shabra is responsible for the repair.
Remember now when I initiated the second service call I asked the customer service rep should I call Shabra, The customer service rep informed me that Shabra was no longer in their network of repair facilities.
I was told to call Advisory TV in Long Island City. Their technician came to my house on August 29, 2008 to repair the TV.
I was informed that the replacement motherboard had to replaced. And they needed approval to do the repair.
Almost 2months and numerous phone calls later my repair was not approved.
When I contacted Shabra they told me that they would have taken care of the new problem.
But now they won't because he has not been paid for the original repair and until they pay him he will not take care of this problem
Now Shabra informs me that it is over 90 days since he replaced the 3rd motherboard and Samsung will not exchange the motherboard because it is over their warranty period.
This whole problem has been caused by Repairtech and now they refuse to honor their contract leaving me swinging in the wind.
What recourse do I have?
They do not return phone calls, they for lack of a better word LIED to me on numerous occasions and now I am fighting back
Starting with this complaint.