Repairtech review: Website is not available anymore 1

Last week I contacted Amazon support because my TV suddenly got vertical lines all over the screen. They transferred me to RepairTech to deal with my case. They scheduled a pick-up and I personally handed the TV to the driver to be put in the box and I received a leaflet, I watched him drive off. Their repair centre is only a 2-hour drive from my location yet I was getting weary because it's taken almost a week for it to arrive. I contacted them the past 2 days and they stated it has not arrived then I asked them yesterday if I could just get a replacement, they said to wait and see if the TV is repairable, and if not they'll speak with the manufacturer (Toshiba, in this case) and they decide what to do from there. I then called them today to see if there was an update but they said there was not and offered to contact the courier on my behalf. Turns out the courier states that the box has been dropped off but the TV was not collected. Yet I was there to do it, I can pull CCTV footage for proof as well. They say they will be investigating the case. I called Toshiba to see what their stance on a replacement could be and they told me that if it comes down to a replacement, I would have to go to the retailer. The retailer I purchased the TV from is Amazon. RepairTech is telling me to go to Toshiba, Toshiba is telling me to go to Amazon.