I placed 2 orders in June I spent $650 nothing got sent they took my money full well knowing they were bankrupt how dare they rip of people like this I brought all my baby clothes wraps blanket etc with this money and I don't have more money to go and spurge on more things... So hurt disappointed and want answers from this company modnique are cowards and should burn in hell for what they have done.. Simple... A lot of people hate you modnique how do you live with yourself.
Modnique has stolen my money! I ordered 3 super hero capes and 4 super hero mask/cuff sets on 6/24/2014. I received an email notification from Modnique on July, 14th stating that my package had shipped, a tracking number was also provided. On Friday (July, 18th), I received the "package" from Modnique containing only 1 super hero mask/cuff set!! However, my credit card has been charged for the full amount ($111.93)! Now it seems that the Modnique website is down and the Modnique company phone messaging system is full. I emailed Modnique, and gave them 24 hours to resolve before online complaints were made. It is now well past the 24 hour mark and I haven't received any notification from Modnique!! This "company" is smelling like a bit of a scam at this point.
I would strongly recommend that do not purchase anything if you are a international buyer!!! It does not worth to buy anything in that website, you will pay a lot more than what you expected on saving !! Also, you need to pay duty or vat which based on the principle of different countries' customers. Another thing you have to pay by yourself is return postal. The most worst thing for me was that I paid £38 VAT and £13.00 return postal extra for the products which valued $269, but I did not get my refund and extra pay which around $210 as they did not take any responsibility for paying you Duty, return postal and return postal if it was lost. It was the most worst online shopping experience I ve never had. Trust me, do not believe you can save a lot in that website. Poor quality and terrible customer service !
To those lot complains about Modnique.com why we have to wait for a month to get the items. Mostly not the suppliers fault. Modnique is like a paypal, they hold the money first for at least 2 weeks. Then thats the time suppliers mail the package, since they dont have yet the payment. So modnique earning both by suppliers and buyers money :( too bad. Better go to a store for better deal. Time wasted here guys!
I have been trying to get my money back from this company. The refund policy clearly states that you will receive your refund in 3 to 5 business days. I have contacted this company on numerous occasions trying to get my refund. They have already had my money for two months from the initial order WHICH YOUR CREDIT CARD IS CHARGED RIGHT AWAY BEFORE THE ITEMS ARE EVEN SENT until I received the merchandise (it was not sent out as promised when ordered, the order was kept in the processing stage for two weeks before finally sent) which I promptly returned to the company via UPS. Now the company tells me that I have to wait ten days for the refund because of the holidays. What a BUNCH OF CRAP!!! I will never deal with this company again and I am surprised they are still in business.
I ordered two jewelry, one necklace and another ring at the same time. One item took 19 BUSINESS days to be shipped. The second took 25 BUSINESS days. So I pretty much waited a month and a half to get these items from the date of order up until it was actually delivered. I contacted customer service but had not come to a resolution about the delayed orders, except for the standard explanation about their processing methods, which should be corrected as it clearly misinforms the consumers. Their customer service lacks empathy and a sense of urgency.
Bought a Louis Vuitton LU Monogram Babylone Tote, 7/10 Condition at $629, according this site; 7 rated means: Very good. There may be some light scratches and/or marks.
Package received timely with okay outlooking, did not pay attention until I try to use it and open the zipper bag inside the bag to put my cellar phone, OH My god, it was all oil stains stick together, my hands was stick with all oil glued and wherever I touched, the stain leave at bags immediately...I swear, I will never buying anything from this site, I knew I am buying a used but not a dirty one, how can you tap a plastic tag on the stain and ship it out without doing anything? Please don't be stupid buying anything from here, you may got the good deal once but who knows when you will become a victim?
I have just paid $200 for designer Prada sunglasses they arrived without a certificate of authenticity and to add insult to injury they are plastic!
After trying to live chat Modnique for an explanation the consultant left the chat and it has since become unavailable to me.
I posted on their Facebook wall advising of the counterfeit goods and was promptly blocked from their page... all in all it is obvious by the way that the company is responding that this is a norm for the online organization. 100% counterfeit.
In April 2012, I placed my first on-line purchase with Modnque.com The order consisted of two items: (1) one pair of Antik Denim Jeans; and, (2) one bottle of Amir Moisture Lotion. As with all Modnique orders, payment is made immediately whereas with other on-line companies, they debit the account when the order ships. Two days after placing my order I was notified that due to an issue with the vendor, that Modnique could not fulfill my order for the Antik Denim Jeans. For my inconvenience, my account was issued a $10 credit. If anything, I wanted the jeans. Given that this was my first Modnique order, I saw this as a bad sign and was skeptical of placing future orders. However, as my purchasing history indicates, between April through the present (three months), I would go on to place five orders. In some cases the orders consisted of multiple items. My last order was placed on July 4 and was for one pair of... Antik Denim Jeans. Per the order details, the jeans were expected to ship between July 10 through July 19. If anything I expected to receive notification that my order had shipped. Therefore, it was a huge disappointment when I arrived home yesterday evening after a long day's work to learn that due to issues with the same vendor, Antik Jeans, Modnique could not fulfill my order. Why wait 10 days to notify me. At the least, Modnique should have already processed my refund. But, noooo, they want me to wait for that as well. Unless you have a lot of patience and don't mind being told that your order cannot be fulfilled, do not do conduct business with Modnique.
Note. Throughout the past five years, I placed on-line orders with Gilt, HauteLook, Ideeli, Revolve.com, Tobi, Anthropologie and Shopbop.com On average I place one order per week. Throughout this time, I have never had this experience with any other on-line retailer. If you look at the facts, both unfilled orders were with Modnique.com, the vendor is the same, Antik Denim Jeans, and the circumstances occurred within three months of one another.
This will be my last Modnique, .com order. I urge you to refrain conducting business with this company that is incapable of fulfilling orders not less processing refunds in a timely manner.
DO NOT BUY JEWELLERY FROM THIS SITE!! I paid $4000 for a diamond ring which Modnique claimed retailed fro $29 000. I took it to have it appraised and was told the diamond was pretty much worthless because it originally had many imperfections and blemishes which but had been "enhanced" by drilling out said imperfections and the holes were filled with clear silicone. I am an international customer and was lead to believe that, as my order was shipped via Fedex, I had 60 days to return my goods. I requested a return authorisation number in plenty of time to return the ring but was asked to wait 48-72 hours for a response three times. I was eventually offered store credit instead of a refund because apparently I was only entitled to the 30 day money back guarantee due to the fact that my goods were shipped via regular Fedex, not Fedex International Mail Service (as if I would know the difference, being from a different country and all!) I got sick of getting the run around so I ended up phoning them at 10pm my time and was told the supervisor would call me when she got in an hour and a half later. I stayed up until 1.30am and received no phone call so I called them again at 7am my time and finally got to talk to the manager who kept putting me on hold (obviously to check her "script" of responses to my concerns!) After 30 minutes of excuses, I was asked to call back the next day so she could give me a definite answer as to whether I could get my money back or store credit (she must have run out of script and needed to consult with her script-writers!!). I called back the next day only to be told I would not be able to get store credit OR my money back! She had done a complete 180 and acted like our previous conversation had never taken place. BUYER BEWARE!!! Their returns policy is full of loop-holes and their jewelery is DODGY!!!
I recently purchased a watch (Lancaster) and a sunglasses (Fendi fs5097) from this site. The items are not original. I have received the fake.
This is the ABSOLUTE WORST COMPANY ever! I work in Ecommerce and I know all of the Ins and Outs of this business and Modniqiue is destined to fail miserably! I placed an order...
I recently got my first order of a Bella pierre cosmetic brush set. I assure you it will be my LAST. I'm pretty mad because the travel set brush is an obvious fake. Firstly, it was found in a crappy clear plastic- didn't think too much about that at first tho. Then, i noticed a strong smell of PVC from the package.I have no idea what material the makeup holder is supposed t be made of but it looked matte and leather-ish in the photo. What I got was some shiny patent/PVC-ish kinda crap. The pattern on the holder wasnt even the same.Upon close inspection, it was obvious the bag/holder was made in a slipshod manner (it's rectangular shape looked more like a trapezium). Didn't i mention it was reeking of PVC/glue whatever varnish-y smell that was. The brushes were so rough and scratchy and had random hairs sticking out. The quality was crappppp. Its original price was $119.95 in the real site but it was selling for $16 in the modnique site. Thinking it was a helluva deal, i went for it. I won't even bother paying for shipping and sending it back coz i live in freakin australia and I have no faith in their services. Buyers be warned, they're not as 'authentic' as they claim to be.
I ordered a vero vincent from Italy bracelet and came in the mail today, it is a total fake, has no stamps on it, is not sterling silver, does not come in its pouch, a total rip off, scam artists, this site needs to be closed down... Everything in it comes from China!! Dont even think of buying from here.
Be very careful ordering large amounts from Modnique.com! I fortunately paid with Paypal, when an order that cost me $1, 500 was not delivered, Modnique would not refund my money. I put in a claim to Paypal. Modnique.com continuously black mailed me to close my claim with Paypal before they would refund me! As if! Paypal strongly advised me to keep the claim. Modnique.com did not refund or cooperate at all and the Paypal dispute had to go right through the process to retain my funds. Modnique.com might be all nice and sweet while the going is good - but difficult and uncooperative when things go wrong. In the end, Modnique had their goods and my money ($1, 500) and would not refund me! Thank god Paypal looked after the case - be very careful buyers!