Microtel Inn reviews and complaints
Reservation not honored/money not returned
I recently stayed at the Microtel Inn in Johnstown, NY. I had made the reservation via phone call to the motel. Because I was arriving early, I requested an early check-in as well as a late check-out. I paid extra in advance to do both. Upon arriving at the motel, I was not given a room and was told I needed to wait until normal check-in time. The individual at the front desk refused to even look at my reservation and I was treated very disrespectfully and rudely.
I have contacted them and requested the extra money back, but they are refusing and keep saying I reserved through a 3rd party. This is NOT accurate as I called the motel directly and made the reservation with someone there.
I need my money back.
Desired outcome: Need a refund
Hotel managers response was uncaring and unacceptable
Checked into the Microtel Inn @ 1840 Corporate Blvd in Atlanta GA (Buckhead area) and encountered the following issues: - dirty room (debri on bathroom floor) - bath towels stained - stained and unsightly hallway carpet - TV remote didn't work - noise from hallway and next door (slamming doors/ crying child/slamming drawers in adjoining room). Ironically I...
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