My wife and I agreed to a conditional membership with Dreamworks Vacation Club on Jan.7, 2009.Bankamericard was the credit card merchant for this transaction.On the morning of Jan.8, 2009 I called Bankamericard to stop payment and to register a claim with the fraud department. To my surprise I was told the payment had gone through less than 12 h0urs since the transaction and they would conduct an investigation. The condition to the contract states that if i'm not satisfied with Dreamworks processing of my first vacation,
the 10, 463 would be refunded in full. This was signed by Daryl Turner. I attempted to process my first vacation and obviously was unsuccessful. The phone numbers and travel agents were misrepresented. On June, 24, 2009 Bank of America denied my claim.Iwould also like to include Bank of America in my claim since the were complicit in enabling an illigitimate company to conduct the business of defauding innocent consumers like myself.
Along with their affiliate, Mexico Paradise Getaways, Dreamworks convinced my wife and I that we could rent a...
great news!! the new jersey attorney general's office is now investigating Dreamworks Vacation Club for fraud. Because of hundreds of complaints filed with the BBB of Burlington County, my info was forwarded to the AG's office. I was interviewed by phone on Friday. The AG will be attempting to recover monies lost by others in this scam. I was fortunate that Capital One refunded my money. Dreamworks actually recharged my credit card 8 months after the initial refund and Capital One was going to investigate on their own for fraudulent use of my card. I now have a new card number...Good luck to all, Nicki
Believe all that you read from other complaints. They sold this B S of a membership to my parents and tooks loads of money from them in return for nothing. The only thing they hold true is the no refund policy.
We, too, were victims of the fraud being perpetrated by Dreamworks Vacation Club represented by Five Points Travel in Willow Grove, PA. I enclose a portion of a letter that I wrote to both Five Points Travel and our credit card company. So far we have not taken legal action depending upon the decision of the credit card company.
The specific services that were not provided as presented include the following:
1. During seller’s discussion of the “condo weeks” in the private session with buyers, seller relied upon and showed to buyers ONLY the resort directory entitled “Interval International” that was 568 pages in length and listed well over 1500 available condos around the world. However, the "kit" dispensed to buyers contained a Resort Directory book with only 160 pages and fewer than 500 available condo sites. Buyers relied on the Interval International book listings during the sales pitch. There was no indication that a much lower level book with many fewer choices was the actual listing of condos. This bait and switch is a misrepresentation of services available.
2. As part of the condo weeks discussion, buyers asked specifically about condo availability in Manhattan, New York City. Mr. Bernstein stated without hesitation that the Manhattan Club was an available condo site and showed buyers its listing in the deceptive Intervals International book used during the presentation. Upon review by buyers of the Resort Directory actually provided to them, as well as the Vacation Club website, the Manhattan Club was not listed. Again, buyers relied primarily upon this “so-called” availability of the Manhattan Club in entering into the agreement. This was another specific example of promised services not being available. In addition, we called "Customer Service" in to attempt to find a Manhattan site. We were prepared ot submit a formal paper request but were told by Amanda at the "club" that she could take our request by phone. This call was made towards the end of October 2008. After one week of hearing nothing in response, I contacted Amanda and was told that there was no availability at any site in Manhattan through June 2009 or beyond.
3. Buyers have attempted to confirm the availability of one of the three Manhattan condo sites listed in the Resort Directory provided to buyers. According to the website, through June 2009 there is no availability at any of these condo sites.
4. Seller’s presentation, public and private, indicated that "all inclusive" facilities were available at bargain rates. When buyers looked into booking such a site, the website indicated that all-inclusive sites are subject to additional fees above and beyond the weekly condo rates. Thus, the promise of a bargain rate is inaccurate and the existence of additional fees was not mentioned during the presentation. This is another instance of services promised that were not available.
5. Mr. Bernstein indicated that condos and other bookings could be made directly online thereby not incurring the $25 booking fee charged when telephone bookings are made. The buyers called the Vacation Travel Club Customer Care line and were informed that online bookings could not be made. Another promised service that is not available.
6. Mr. Bernstein stated that “Hot Deals” on the Vacation Travel Club website were available at greatly reduced rates and that as long as the deal appeared on the Vacation Travel Club website it was available for booking. Such is not the case as every “Hot Deal” requires a Vacation Travel Club search for availability and price prior to booking. This was yet another promised service that is not available.
We believe that these multiple misrepresentations of services available that are not available as described are more than adequate reason to dispute this charge.
Well I am here to state that everything is true with what the complaints say. Please read them carefully because some inform you on how to get your money back. I worked with them for several months and found out eventually it was all a scam. I know there were many "clients" who got their money back by pulling some strings. When that happens the employees commisson goes down, so as being a former employee, I am very aware.
--We were told to talk positive on the front end about vacations, get our visitors real happy!! After the presentation we had to say " how will you be paying for this today check or charge"? When the questions were thrown at us we would eye up a sales person to do the "dirty" work. Usually they talk vacations and try to find a common interest to get friendly. They can drop the price to whatever they like. I seen a package go away once, 4 weeks for only 1, 500! When usually its the 7, 000 "gold" package. B.S.
The customer service reps are not to be blamed. They are just doing their job. Its the salesmen like Phil, Daryl, Robyn, Alan, Zach, Tee, and others who really are to blame. They are greedy and would rather scam people out of their money even after the couple states they have too many bills and can not afford it.
And for those of you who go to these websites and act like happy clients. Please go to college and find a real job. I know you make good money sometimes but have a heart. You are all good people and to lie to your couple to get their money... its just wrong. You OBVIOUSLY see that no one is happy after they purchase this "service".
Company described a plan for heavily-discounted access to resort properties and airfares. They used high-pressure tactics to urge us to sign "on the spot" and to also waive the "right of recission" that's customary with real estate sales (contending that this is a service, not a property). On looking for a property that we could use, we found that there were essentially no properties available in any of the areas we were interested in; what there was appeared to be inferior at best. It turns out that the catalogs we were shown as illustrative of their properties were "examples only". Closer inspection of the documents reveals that they are only obligated to "attempt" to arrange a property at a time we request 3 to 6 months in advance.
Their pitch is smooth, and they're likable - just like most con artists.
We've been trying to work through our CC company, the BBB, and NJ (Burlington County) Consumer Affairs. The original transaction was in May; it's now November and it appears that we're going to be stuck, because we did in fact sign a contract so the CC company cannot deny payment. We're continuing to work with Consumer Affairs.
DO NOT FALL FOR THIS SUCKER PLAY. These guys deliver NOTHING of value, and have no scruples about collecting from those of us who take them on the assumption of honest representation despite unfavorable contract terms.
I have been scammed also and are in the process of working with my credit card company to get a full refund. I spoke with an attorney. The suggestions are: 1. contact the Attorney General's office in your state to assist with consumer protection, 2. contact the BBB, 3. file a small claims complaint in the city/town where the sale took place, and 4. consider contacting the police department. I'm thinking of even getting the media involved.
This is FRAUD!!! Does the non-cancellation policy/non-refund hold any validity?
In my opinion this company is running a scam! Apparently they have multiple addresses and no working phone number. I was supposed to receive 2 airline tickets and a week car rental for listening to a 90 minute presentatio nthat lasted about 2 1/2 hours. I sent then everything required EXCEPT I didn't send the informatino CERTIFIED MAIL. This was deemed, "Breach of Contract" and they will not issue the tickets to me. They had the audacity to return my postmarked envelope proving that they received all of my informatin wel lwithin the 21 day limit. They are comnnected to VIP Travel in Florida who obviously have similar morals. VIP travel is the company that issues the "free tickets". I consider this a first class scam!!
My daughter applied for a job thinking it was for the Hilton Hotel chain. It was not, it was selling Dreamworks vacation packages. She told me she "thought" it was a scam and her first paycheck was 1 week short. In addition when she went to deposit this check the Bank (Bank of America) couldn't scan or read the check. The check was deposited 3 times and the company account had insufficient funds. When we called she was sick and hospitalized so I had to call, the only # we had and left a message the manager returned the call from a blocked #. He yelled and screamed and carried on and stated "how dare we accuse him of writing fraudulent checks, etc." He hung up and called back again w/the same tirade. Then his assistant called and said the same thing and told me she was the ONLY one who had this issue (she was not), that they would issue a new check and overnight it via the post office (they did not). I asked for a bank check and to be reimbursed for fews incurred. 5 days later and after many phone calls she received a new check (via UPS not USPS) and they still owe her $30.00. They also fired her because I, her mother was "rude" to the husband (his wife called my daughter and told her I-the mother needed to apologize)I had never spoken to her before about any of this, she was a raving maniac) All my daughter wanted was her $ after they wrote bad checks and I gave them a hard time which I should not have had to do to begin with.
attended 90 minute presentation, passed on their sales pitch.I was promised 2 plane tickets and free car rental.I was given detailed paperwork to fill out including a request for 2 money orders and with a 21 day deadline, all was met. Everything was sent back with a letter explaining a void as the original paperwork was not sent certified mail. When the original envelope returned shows they received everything 5 days after it was sent. Here all this time I thought Certified Mail benefits the sender and not the receiver. The company also held the info until way past their own arbitrary 21 day deadline so as to prevent refiling on my part. By the way nobody answers their phone.
Gender Unfriendly - False Advertising
I responded to a mailing that offered 2 Plane Tickets in exchange for attending a "pitch" on their travel services. Although I called immediately, there were no appointsments available. I was told I would have to call back on a specific date to get a new appt. The 800 # is serviced by a company in Arizona that is a called center hired by them and given the parameters of what they can an dcan not do. I was advised that the idea is to force you to a sooner appt to make a sale and so they get paid for appts. I was also told that they just don't want alot of appts for single women and do not give them many to set up. I was also told that single women just don't buy vacations like single men or couples.
Their mailing does not advise that there will be limited appts. They qualified me and I met all of the qualifications and far exceeded some and yet the fact that I am a single woman prohibited me from getting an appt. In addition, they claim they want a person of a certain income but any person of a truly solid income might not be able to breakaway from gainful employment on 24-48 hours notice. I question whether they are just targeting those that may not have more substantial means. In addition, i think there is reason to believe that this group might be more attracted by the "promise" and more intimidated by the hard sell.
It is my personal opinion that buyers should beware if these are their tactics.
This company uses high pressure and incentives to lure people into joining "on the spot". Once you join you...