Hi. I don't want to complain about Star Vacation Club. We received four all-inclusive or partially-inclusive trips free-of-charge with our membership, and we used all but one of them. We also took a trip to Disney World and stayed in a condo upgrade provided by the Club. My issue is that we need to cancel due to the economy. I contacted Star, and they are telling me that they can't cancel the membership, but have placed us in "inactive" status. They advised us to sell the membership. These are my questions: What, exactly, does "inactive" mean? Why can't they cancel our membership? What, exactly, would we be selling? We did not buy any property that I know of. Please, somebody, advise me about this.
We were cohursed into a vacation taking friends along. Many hours on the phone with Paul. That night was the last chance. I finally agreed to sign friends not knowing for sure if they would go. I paid our down payment and theirs. They did not go. We invited another couple to go to Hawaii. They were going until his uncle was dying of cancer and they were the only ones to take care of him. I talked to Victor. Told him every thing that happened. That we to were cancelling Hawaii. He said we will start over again. WE will erase that vacation. He gave us until Feb of 2011. We will go to Jamacia for 2 weeks. Victor never got back to me. Every time I called he is in some other dept. I asked for Erik. He set a nice vacation up for us another time at Dominion Republic. I wrote Star Vacation Club on 08/05/10 to cancel our Hawaii trip. I got no response. Now for the complete disaster. We recieved a call the night of 09/15/10 around 9:00pm. She had been trying to get ahold of me earlier. Her name was Sonya. Can't remember what her title was. She wanted to get our trip to Hawaii set up. I said we aren't going to Hawaii. Your are going to Hawaii for 2 weeks with your friends. They aren't going either. They cancelled due to cancer in the family. Sorr about the cancer but you are going to Hawaii. You are booked for 4 islands (wrong) we were booked for 3. We were told we could take 1 island or 4 but if you take 4 you are packing & unpacking to much. So we chose Maui, Hawaii & Oahu . She said we can't. We have 2 bed rooms & 4 islands. I told her we had this all worked out with Victor. You can't change this trip!! I am not going. The conversation got very heated. She will transfer me to her supervisor. That got even worse. She said we couldn't use our friends down payment on our 2 weeks. We would either have to go to Hawaii for a month. Each 2 weeks costing us $2, 596.00 or we could go on 4 trips. I told Victor I don't know who these people are but I won't deal with them. The supervisor or manager was Cindy. By the time we got done we were screaming at each other. I told her to take her vacations and shove it and she told me I will take it sweetie and hung up!!!
This e mail was sent to Victor on 09/17/10. I told Victor we will never do vacations with SVC again. Wish we had never heard of PAUL. I'm not used to being under that kind of Pressure. On 09/08/09 he said it was the last day to book friends. We must have been on the phone at least 2 hrs. A month later I got the same call from a woman!! I said we were already booked a month ago and that was supposed to be the last offer. I said you better keep your records straight. She looked it up and said she was sorry and hung up. I'm sorry I didn't get her name.
We don't have that kind of money to spend. We are trying to enjoy our Golden Years but not this way. I then told Victor I was sorry he worked for such a company. You and Erik were always very nice.
Victor never got back to me. I was very disappointed. I want my down payment back for our friends and ourselves. I sent them
$1, 339.00. We have nothing to show for it but a bunch of grief.
We have been members with this club since Nov. 1998. We have been able to use a hotel in FL. for a week before the rates went up. We went on a nice trip to Dominion Republic and that is it. Every time we called for a condo there was nothing available so we give them a $159.00 maintinance fee every year for nothing. The only smart thing we did was to lock in the maintinance fee!!! They offered us and upgrade on condo's for the rest of our life on Feb. 22, 2006 but what a waste of money that would have been when we could never get what we asked for.
I don't know who is getting this complaint or what good it will do. I would like to hear from some one.
A member of TSN for 12 years
I was told there would be no presentation, 90 minutes later I declined the offer and was given my "gifts" A...
i was called last month regarding a free vacation from star vacation... at first i thought that this is just a scam... but it wasn't!!! out of my curiosity, i decided to attend the presentation, when i enetered the place i was too nervous with the presentation thinking that they will force me to buy something!!! but then, , i enjoyed the presentation and had a good conversation with the presentor, , as he said " they can't please everybody". they are just trying to give away vacations, and i felt so sad for them. BECAUSE FOR ME THEY ARE JUST GIVING SAMPLE VACATION FOR US TO ENJOY!!! NOT TO CRITICIZE!!! have a goodheart for them, they are trying to please you!!! they can just say that this is a scam but not, , if you will give the chance you will know it!!! and realize!!!
THE COMPANY BETTER KNOW AS STR VACATION CLUB IS NOT WHAT THEY PORTRAY TO BE. I WORKED WITH THE COMPANY AND WAS SO EXCITED AT FIRST, THAT I BOUGHT A PACKAGE. DUMB MISTAKE. SCAM, FRAUD, RUN AND HIDE AND FROM THIS MASTER MANIPULATION OF A FRAUD. HOW DARE YOU PUT US IN THIS SITUATION AND REALLY HAVE US LIE AND TELL MORE AND MORE LIES. LETS PROSECUTE THE COMPANY TO THE FULLEST EXTENT OF THE LAW. IT IS A PROGRAM I JUST SAW ON THE TV. CALLED AMERICAN GREED SCAM IN AMERICA. WHAT WILL IT TAKE TO PUT THIS ON THE STATION. I AM GOING TO DO WHAT EVER I HAVE TO DO TO PUT AN END TO THE FRAUD. I KNOW A LOT OF THINGS. ANYONE READS THIS YOU CAN CALL ME AT [protected] ANYTIME UNTIL 10PM EST.
WE NEED TO STOP THIS PLEASE
I am completely appalled how these people can do this. I am a seventeen year old high school graduate who answered their call 3 days ago. The person who told me that I had won one of the "5" guaranteed prizes even ended up giving me his private cell number to contact him for information about this. They said I could've won either an APPLE IPOD TOUCH, $20, 000 GRAND PRIZE, $500 CASH, 3 DAY TRIP, and who knows what other thing they threw in. I was more excited at the fact that this had been the first "set of good news" in a while... My father had just been injured again at work. His works comp check hasn't come since january. Some ignorant girl rearended me and its a 4000 dollar hit which her parents are arguing to pay for. This is middle class. Thats what it means to be in the US nowadays and it breaks my heart to know that these kids [because the guy that told me about he supposed prize is only 19] are lining for 10 dollars an hour [he told me his wages] and have no remorse for it. Luckily, I have tried to get in the mind of this guy and ask him why he chose to be aliening marketer and he replied a job is a job...
But i don't agree with that, with my persuading arguments about why this type of "job" if you wanna call it that, is wrong,
hes been able to realize what horrid things he has been causing for innocent people... my appointment would've been with my father at 1030 today, saturday the 14th of june, but thanx to a quick little google search and the complaints of all you generous people who took the time to type in their feedback and situations... you prevented me and my father from wasting our time, gas, and energy.
I sincerely thank you for it. I know I'm just 17, but this type of thing is something that affects anyone, regardless of age or location.
The office they were planning on sending me and my father was the following
Star Vacation Club
1920 Thoreau Dr. N
Schaumburg, IL 60173
They offer many incentives, like $50 gas rebate, dinner for 2
Please, beware of all this stuff... I can't believe how easily i almost fell into the trap.
This company is a scam...they lie to you & make vacations look affordable...however truth is you wind up paying for something that you can get better prices for elsewhere. I fell for it & charged $6, 000.00 to pay for this...then had a personal emergency that took my money...I called the company to cancel & was told to mail everything back to their main headquarters which I did...I also filed a dispute with my credit card company assuming they would handle it...well they did, they took back the charges & star vacation club didn't respond at all to them...Now almost a year later a Collection Agency in St. Joseph Mo is hounding me & adding on additional fees. I have no contact numbers and am angry & upset & want this resolved...Do they talk to you? NOOOOOOOOOOOOO only when they collect your $$ & then you hear nothing from them...They lie & I was stupid to fall for it..Stay away from them!
Watch out they are a scam!!! Can't say this enough. We received a call... you are a finalist. Blah, Blah, Blah guaranteed one of four awesome prizes!!! Got to the prize pick up location and they immediately wanted our IDs, Credit Card #s, and our Check book! We ran for the door! With that information at their disposal they could get credit cards in your name, home loans in your name... sell your identity. The list is endless.
No Purchase necessary - just everything else you worked so hard for... avoid them like the plague!!!
Like the others listed on the posts about Star Vacations, I received a phone call telling me I was a prize finalist. I called and heard the song and dance about having to show up for the 90 minute award presentation. Being skeptical, I started checking the internet for information on this company. There is none. That was when I found the complaints on this board. I called them back and asked for a website. They told me they did not have one, but could e-mail me some info. Here is a copy of what they sent...
We at Star Vacations would like to congratulate you for being a recipient of one of our gifts. As a Guaranteed recipient of one of our gifts, you are going to receive a Sweepstakes Scratch-Off Ticket. This ticket will reveal which one of our five major gifts you will receive.
If you would like to contact us, you may reach us at
THIS IS NOT A LAND, TIMESHARE, OR CAMPGROUND OFFER.
Sound Too Good To Be True?
As a full service travel agency with offices nationwide, we are fully aware of the often-quoted adage, “If it sounds too good to be true, it probably is.” Unfortunately, these days, we all have a right to be suspicious and should be cautious. Allow us to explain why and how we offer gifts worth hundreds to thousands of dollars. We have experimented with direct mail, and do you know, the national average is that 300 letters are mailed in order to get just one guest to attend our introductory seminar?
Did you know that a 60-second commercial on network TV during prime time runs between $12,000 and $80,000, depending upon the show, the time slot and the season? We have considered newspaper advertising and you might be surprised to learn that a half page ad in the Sunday travel section can cost over $12,000.00. We explained all that to say this: This is actually the most cost effective for us to give you a quality gift package then to spend tens of thousands of dollars on advertising and advertising agencies. If we were to spend all that money on commercials or printed advertising, you may or may not ever see it; and most importantly, most likely would not ever respond. The bottom line, it is more cost effective for us (and more beneficial to you) to spend our advertising budget on a nice gift for you than some expensive advertising campaign or promotion that may or may not work.
Finally, you should also know that we would not risk our reputation by attempting to deceive you. We have been in business for years, are members of numerous industry and civic organizations and associations and fully, bonded, registered, and insured.
What to expect. While you are here you will hear a brief discussion on our discount travel club and various worldwide vacation opportunities for your entire family. We will show you how to create your fantasy vacation in comfortable, exotic locations, at affordable prices. Our representative will gladly answer any questions you may have and assist you in any way possible. Upon completion of the presentation, prizes will be awarded. Again all prize recipients must claim their prize in person with 2 valid forms of I.D. Remember your prize is guaranteed, and you are under no obligations. No children or guest allowed because of insurance purposes. Expect to be in and out within 90 minutes. You must arrive 15 minutes early to register. In addition to your gift you will receive a bonus gift, which is a $500.00 Internet Shopping Spree.
Terms and Conditions.
This promotion is open to all married, single, and cohabiting adults. If married or cohabitating, both must be between 25-70 years of age and have a combined annual income of at least $50,000. If cohabiting, BOTH must possess photo identification with the same physical address. If single, you must be between the ages 25-70 with an annual income of at least $50,000. We do not have facilities for children, pets, or uninvited guests at this time. Two forms of identification are required. Acceptable identification is a driver’s license/photo ID and a major credit card (Master Card, Visa, American Express or Discover) or an established checkbook. United States residents only, limited to one premium per household. All recipients will be responsible for any applicable taxes associated with the premium they receive. The Awarding and Presentation start promptly so please arrive on time to be registered, and complete a brief travel survey. Any questions please contact this office at [protected].
Individuals not meeting these qualifications will not be allowed to attend the presentation or receive the gifts.
So, I would suggest that you heed the advice from the other posters on this company and stay far. far away.
Don't buy into Star vacation Club!!!!! This is one of the worst decisions I have done in my life. They will lie to you in the presentation and make you feel like this is a great vacation club that its going to save you a lot of money, etc. They assured us that we would get 50% off any hotel in the world. Well, their rates are actually the same or sometimes even more then the rate I found in the internet. They also told us we would be able to be spontaneous and make reservations 24 hours a day 7 days a week at any time. When we called their 24 hour 7 days a week hotline on a Saturday needing a place to stay, we got a recording telling us that their offices opened monday through friday. I don't recommend this club at all. If you already bought into it then I'm sorry and if you haven't, DON'T!!! Oh, their price is a scam too! Please tell as many people as you can to never buy a Star Vacation Club membership!
My membership to date has been nothing but disappointments. We spent far too much to 'join' the club for NOTHING! I may as well have taken the money and ripped it up and thrown it in the ocean with similar results! Upon renewing (I rue the day) I received The Vacation Club Savers Guide that had the following sticker attached.
DUE TO A PRINTING ERROR
PLEASE DISREGARD THE
Of course, they are not usable since they are already expired!
I was urged (very strongly) to take advantage of 'yearly' promotional specials. Unfortunately I bought two. I was told that I could change trips as long as I paid the initial $499.00 each time. You have had MY money this entire time! I recently called to book a promotional cruise. The representative Kindy? was pushy, arrogant and totally unlikeable. She stated that if I did not make the reservations immediately I would 'lose my place'. What the heck does that mean? She didn't even know which cruise or trip I wanted at that point. I did not appreciate this type of 'salesmanship'. I am in a service industry on a commission only income. If I treated my customers/clients that way, HARD SELL/HIGH PRESSURE TACTICS, I would not have any left.
Upon some superficial research my guests and I found that we could purchase the same exact cruise for over $100.00/person less than the club's promotional price! I was astounded and disappointed yet again. This is the second occasion that we found a trip less expensive at a random website.
I have left several messages with customer service for a supervisor to call me regarding the above issues. To date I have not spoken with anyone except the customer service representative.
At this point I am prepared to go to small claims court AND THE MEDIA, BETTER BUSINESS BUREAU and any organization that will protect the public from being financially harmed by companies like yours, to demand a refund of the $998.00 paid for the promotional specials on the grounds of false information and $3500.00 for the 'club' membership for false promises.
I received a call from an "Awards Verification" company, congratulating me on winning a prize. "One of four prizes will be awarded," the call informed me. "Go to the prize pickup location and you will leave, guaranteed, with one of four prizes. You will have to listen to a 90 minute sales presentation, but you will receive your prize whether you sign up for the product or not."
As soon as I arrived at the location, in Park City, Utah, things didn't seem right. The door greeter didn't ask me for a claim number, as the caller had told me, instead they asked to see two forms of ID, including a credit card. After the presentation, they handed each of us an envelope filled with lame "rebate" offers, like one for $100 gas rebate, but nothing that the caller had promised.
If you get a similar call, DO NOT BE DECEIVED. DO NOT GO. Above all, DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!
I have to say that I also sat through a presentation and being stupid I signed up for this fraudulent vacation package. Just like everyone else said, you get a phone call saying you won one of the 5 prizes and all you have to do is come to our office in Mesa and show 2 forms of ID. I was asked to show a copy of my DL and my checkbook. I should of known by then this was weird.
Never the less I stayed for the presentation and somehow they got to me to buy into this condo package for $3995.00. I signed the papers and then after looking for more information on the internet found out that you can't even find them on the internet.
No address for the Mesa/Gilbert office... How strange! So I decided to email Star Vacation from my card they gave me when I signed up. I told them I wanted to cancel this contract and I was told there was no way out. I argued with them that they have to have a cancellation fee of some kind. They said nope you will never be able to get out of this contract. I said oh yes I will and I wrote a letter to the BBB and the Attorney General.
I also called the Credit Union that I got the so called loan from and they said I had to call First Funding and they gave me a phone# which I called and got an answering machine saying hello I'm the manager and leave a message and I will get back with you. So I left him a message saying I want to cancel my loan with the Credit Union regarding the contract with Star Vacation Club. I received a phone call back from this guy who said he was with First Funding and I said I want to cancel my loan because Star Vacation Club is a fraud. He said NO they are not and I said YES they are. He said I can't cancel your loan until I receive written agreement from Star Vacation Club and he said have you contacted them regarding this? I said yes I have and I also contacted the BBB and the Attorney General. He said you can't cancel this loan until I hear from Star Vacation Club.
I said ok, but I'm not paying for this loan. He said oh well, it's your credit. I said yep and you will not receive any money from me. So right now I'm in the process of getting this contract canceled and will get lawyers and everyone I can get to help me get this contract canceled. I will not ever give up on this nor will I pay my loan that I will never use. If anyone has any good advise I can use, I would greatly appreciate it. Email me at chris.[protected]@lensco.com.
I also attended a presentation at the Gilbert branch at 1450 W Guadalupe. The free gifts are definitely not free. You cannot find a telephone number to contact anyone at their website. I only got the number because a friend was foolish enough to purchase. The customer service number is [protected] although I found them to be of no assistance. The telephone number to the local branch in Gilbert AZ is 480.4979955 (answering machine).
Buyer beware! I am so glad I did not purchase from this company. I suggest that anyone who is seriously considering buying (I was) that you check their website, call their customer service, check it out with the attorney general/BBB, online reviews. Doing your research may save you aggravation, time, and money.
It took me awhile to find this website, but I can detail the scam for you. You get a phone call telling you...
Unbelievable! I managed to find at least 12 related complaints on Google about this company, its many agency...