LoJack reviews and complaints
Tracking device
This company has the worst customer service I have ever seen. Every single person who picks up the phone there is rude to me and acts like it is my fault. And my tracker hasn't worked for 6 months now while I continually try to get it functioning. I have done everything they have said to do and they still act like I am an idiot. I am surprised they are even in business.
Read full complaintHidden fees, misrepresentation, lack of customer service
I made a HUGE mistake of purchasing the LoJack system at the vehicle dealership. Not until after paying $736 did I learn that I had to pay "about $100" for infinite mandatory recurring inspection fees to assure that the device is functioning. There is no way the owner can test the system, thus there is no protection of locating the vehicle in the event of theft. I strongly advise against purchasing any LoJack system. Rip-off is spelled LoJack. LoJack claims it is not responsible for me not asking these questions, and any complaints I have must be addressed with the automobile dealer.
Country of complaint: United States
Website: LoJack.com
Refusal to come to my work or home to do two-year inspection
I purchased LoJack for my 2008 Nissan Altima in 2007. I received a postcard to have my two-year inspection and it clearly states the tech will come to your home or office. I called [protected], ext. 3854 and tried to set up an inspection. Apparently, LoJack does not have service in Clarksville, TN/Montgomery County and they refused to request a tech...
Read full complaint and 3 commentsmisleading information
I just purchased a new car and was sold the Lojack system. Also a Lojack Guarantee Plus 5000 Warrenty. It was sold to me as, if and when my car is stolen Lojack will pay me $5, 000.00. The misleading part from the dealership was that was all the information I got. They did not provide any documents or a copy of the contract. If I was provided a copy of the...
Read full complaint and 5 comments
We have received your comment. Thank you!