LoJack — misleading information
I just purchased a new car and was sold the Lojack system. Also a Lojack Guarantee Plus 5000 Warrenty. It was sold to me as, if and when my car is stolen Lojack will pay me $5, 000.00. The misleading part from the dealership was that was all the information I got. They did not provide any documents or a copy of the contract. If I was provided a copy of the contract it would have shown that I do not automaticaly receive the $5, 000.00. I could receive up to "$2, 500.00 in expenses not reimbursed by your primary insurance carrier, ". But what those expenses are or can be is unclear. The second $2, 500.00 can only be recouped if I purchase a another vehicle from the same dealer that sold me the first. The second $2, 500.00 is a clear benefit to the dealer that I paid for. I called the dealer for an explanation and they explained that they are only telling me what Lojack told them.
I called Lojack and was given misinformation on the what I purchased. You will never guess what they ended up saying. Yep you guessed it they blamed what they said to me on Safe Guard (insurance co.). I informed them that I felt (know) that their product was sold to me in a misleading fashion. But after reading the information the installer gave me today I was disheartened. It said no cancelation or refunds period.
But who knows this might be a good product but as of today I have no confirmation on what I purchased and how it works. I am told that I will receive the manual with the information I seek after I install the product in my car. It seems like a ### backwards way of doing business and I got suckered into it.