LoJackmisleading information

B
This review was posted by
a verified customer
Verified customer

I just purchased a new car and was sold the Lojack system. Also a Lojack Guarantee Plus 5000 Warrenty. It was sold to me as, if and when my car is stolen Lojack will pay me $5, 000.00. The misleading part from the dealership was that was all the information I got. They did not provide any documents or a copy of the contract. If I was provided a copy of the contract it would have shown that I do not automaticaly receive the $5, 000.00. I could receive up to "$2, 500.00 in expenses not reimbursed by your primary insurance carrier, ". But what those expenses are or can be is unclear. The second $2, 500.00 can only be recouped if I purchase a another vehicle from the same dealer that sold me the first. The second $2, 500.00 is a clear benefit to the dealer that I paid for. I called the dealer for an explanation and they explained that they are only telling me what Lojack told them.
I called Lojack and was given misinformation on the what I purchased. You will never guess what they ended up saying. Yep you guessed it they blamed what they said to me on Safe Guard (insurance co.). I informed them that I felt (know) that their product was sold to me in a misleading fashion. But after reading the information the installer gave me today I was disheartened. It said no cancelation or refunds period.
But who knows this might be a good product but as of today I have no confirmation on what I purchased and how it works. I am told that I will receive the manual with the information I seek after I install the product in my car. It seems like a ### backwards way of doing business and I got suckered into it.

Responses

  • Jo
    JOHN PAWLIK Jul 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I had the early warning system installed in my truck. Approximately one month after installation I was receiving phone calls that my truck has been moved. The first call came around 2 am. I got up and checked the driveway and my truck was still there. I received another call around 5 am reporting the same. A check on the truck revealed it was still in the driveway. I called Lo-Jack the next morning and we went through the FOB/battery check. Everything was checked out and reportedly functioning properly. The calls stopped for approximately two weeks, then started getting the phone calls in the early morning hours. I even got a notification while I was driving the truck! I finally got a tech out to check out the system, and everything checked out. The calls stopped for about a month, then started up again. They were very annoying because most of the call warnings came in the early morning hours. I talked to a Lo-Jack rep and said there must be a problem with one of the FOBS. They suggested I remove the battery from one FOB and only use powered FOB to determine if there was a defect. I tried this with both FOBs with no success. I finally got disgusted and called Lo-Jack to tell them to disarm the early warning movement system. It never worked properly and every time I called Lo-Jack we would have to check the battery and other non-sensical crap with the FOB. Lo-Jack never bothered to offer me my money back on a system that never worked. I am sorry I ever did business with this company and I will always tell people not to waste their money on a Lo-Jack system.

    1 Votes
  • Ma
    Mark Hessman Apr 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Don't buy LoJack.After you have it installed it cannot be removed from that vehicle
    .If you sell your vehicle and the buyer does not want the LoJack service than you are out the entire cost of purchasing LoJack.
    No refunds or transfer to another vehicle.One of their techs could easily move the LoJack unit to another vehicle, why do they not do this?
    Also LoJack recovery rates are not accurate and they do not state before you buy that Mexico or any country north or south of the USA is not included in the coverage of the radio signal.What good is that if you live in CA and there is a very good chance your car will be stolen and transported to Mexico?

    1 Votes
  • Ba
    Badaving Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I had my vehicle stolen while at a dentist appointment in Downtown Tijuana Mexico, just across the border, not even 2 miles into Mexico. After notifying the authorities in Tijuana and the following day at the CHP office, Lojack said they do not recover vehicles that go into Mexico. The warranty is open ended as to the coverage area and this was never mentioned on the sales pitch when I purchased it. I was told that they guaranteed the recovery within in hours or days up to 30 days. If not found then Lojack would pay me $5000 and the dealer where I purchased would match another $5, 000. I thought this was a no brainer with those types of promises. Likewise, no details as to how this Lojack works but now that my vehicle was stolen almost 5 years after it was installed, I find out that their system does not operate under a GPS network, rather a radio-frequency beacon type system. I saw they also offer their system in Mexico and now they say that it is run under another type of system not theirs. They claim over 200, 000 recoveries per year INTERNATIONALLY! This is a rip-off and a scam perpetrated by the dealerships working as agents. Now I find out the warranty only pays out $2, 500 to you and the other $2, 500 to the dealership where you have to purchase another like-kind vehicle. I don't even know how the dealer pays out their promise of $5, 000.

    1 Votes
  • Solbuckshot Feb 27, 2011

    Yeah, I got suckered too. 1400 for a system that does what? I don't even know if the thing is active.

    0 Votes

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