Compass Van Lines reviews and complaints
Lost item
Compass lost my headboard that I need to put the entire bed together, the bed can not be put together without the headboard, it holds everything else up. They said they may have delivered it to the wrong person, and they've tried calling them, but it's out of their hands and that I should file a claim with their claims company. I have called that company twice and left two messages within the past two weeks without any call back. I keep asking to talk to a manager at Compass and no one ever calls me. I have even called, left messages, and emailed the General Manager Jeff within the past month and have gotten zero response. This company is stealing from me. They have no interest in making their wrong right. I need to be reimbursed for the cost of the moving of the headboard, and the cost of putting my bed together which I paid for. I also want to be compensated for this huge inconvenience and their lack of professionalism. Finally, I need to be reimbursed for any costs I incur for getting a new headboard, or, if it's discontinued, a new bed.
Company Business Name: Compass Van Llines
Country of complaint: United States
Address: Austin, Texas
The complaint has been investigated and resolved to the customer’s satisfaction.
stolen items/unscrupulous, fradulent practice with insurance
It's difficult to chronicle the vast number of complaints I have with Compass Van Lines, and in particular the owner, Avi. He essentially threatened me over the phone once I complained that the company had lost my items, and once the insurance I purchased was denied. "I know your address, don't call here anymore, " was the gist of what I got from our...
Read full complaint and 24 commentsMoving company damaged almost everything we own
There are no words to accurately depict how outraged we are with Compass Van Lines' services. When it came down to them and a competitor, they reassured us that the truck will leave as soon as it is packed. Our customer representative told us over the phone that outside of weather and road conditions, the truck should be delivered on Thursday (June 25th), Friday at the latest, however the truck didn't even leave until Thursday. I moved for a job and I very nearly lost it because of their tardiness, not to mention the loss of a week's worth of income due to their delays. So many of our items are either broken or damaged beyond use that I must conclude that they are at the very least outrageously neglectful, or were deliberately and intentionally breaking our stuff. On top of that, several items are missing, including the essential cross-boards to our baby's crib. Now she has to sleep on the floor until we can buy a new crib, which we would be able to do if they hadn't robbed us of an additional $1, 700 on top of the quote. We were misled (if not outright lied to) about far too many aspects of their services (i.e. insurance, delivery, professionalism, punctuality). I strongly feel that we were taken advantage of with bait and switch tactics. Before delivery, we informed our rep's supervisor of our dissatisfaction in being charged an extra $1700, not to mention the $675 in packing supplies they tried charging us. My wife and I diligently packed all our stuff, but they claimed to have used 80 rolls of packing tape and charged us $4/roll, and $15/box. The smaller items they threw (literally) into larger boxes, which was unnecessary, and charged us for 15 boxes when I can only find 4. When we called, they were in no way willing to do ANYTHING about it. Now after receiving less than all of our items, many of which in poor condition, we're way past dissatisfied. The additional $1, 700 would have been easier to stomach if not for the negligence and unprofessionalism, or I could have stomached the horrible service if they weren't robbing us of all our money. We've slowly accumulated these items over 5 years and in one week they managed to destroy so much of what we've built up, and we haven't even unpacked everything yet. There is absolutely no excuse for the condition in which our stuff was returned to us. Compass Van Lines' care over our items was at the very least outrageously neglectful. Over the phone we were reassured by our rep, that everything is insured up to $10, 000, however only after everything was loaded did I find out that it is only $0.40 per pound, per item. So essentially, even though we have over $2, 000 in damages, we'll be lucky to get back $100. For most of the packing, I purchased 60 plastic bins from Home Depot (because they were only slightly more expensive than cardboard boxes and we could reuse them) and nearly all of them are unsalvageable. The cardboard boxes we did have now more closely resemble brown paper bags full of broken garbage. So to recap, Compass Van Lines robbed us with bait'n'switch tactics, lied to us about their services over the phone, stopped answering the phones when we wanted to know where our stuff was, delivered almost a week late, broke nearly ALL of our plastic bins, boxes, and contents of those boxes, lost 4 items, ruined essential parts to my $3, 400 office furniture (mainly due to water damage), and are completely unwilling to rectify the situation. Avoid these crooks at all cost. You will be much better off doing it yourself.
Company Business Name: Compass Van Lines
Country of complaint: United States
Address: 20436 NE 15th CT, Miami, FL 33179, Miami, Florida
Phone: 1.866.446.6202
Website: compassvanlines.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Quoted me a great price. I had everything packaged as the representative told me to have it packaged (wrapped, boxed, etc) Had the exact same amount of items as my quote said I should have. Then when they got there, they tacked on an extra 2000 dollars to what was originally a 2, 300$ quote. Sweet. Then, they wouldn't give me a date that they would be able to deliver my belongings until about 3 days before they showed up in Los Angeles( A pain when you are trying to coordinate moving across the country). Then, when they got there, they had lost roughly 2, 300 dollars worth of stuff. Just gone. (A box full of dress shoes, a high-end hiking pack, and a super high-end sleeping bag). Then the driver got a parking ticket, and wouldn't deliver any of our stuff unless we gave him cash on the spot for the ticket. Almost impossible to get in touch with them once they have your stuff. All voicemail, never return calls. Broke two of my paintings and a 500 dollar mirror(not even going to bother trying to get them to reimburse) Then, added nearly 700 dollars more that they needed in cash for the delivery because they charge an extra 75$ to use an elevator and 100$ per 75 ft from the back of the truck to the furnitures location to the truck. So basically, what was originally a 2300 dollar quote became a 6, 000 dollar ordeal. If you include the value of stuff that they lost or broken it was close to a 9, 000 dollar ordeal. If you use this company your brain is broken.
DO NOT DO BUSINESS WITH THESE PEOPLE! They also have a habit of using trolls to give themselves positive reviews in an effort to hide how AWFUL their customer service really is. Please make sure that you do your family a favor and stay away. My story is below.
This moving company is a scam. I needed a cross country move from Maryland to California. They quoted me half of what they ended up charging. Here's how the scam works everyone: first they showed up at my house three hours late and cursed me out en route. Once they loaded all of my stuff up they doubled the price of the move and demanded payment. After that they were late delivering and threw on another $200 in charges when they arrived. The owner, Prosper Britton of Rockville, MD, is a known scam artist whose company is being investigated. If you have been a victim, please contact the highway administration to get his "business" shut down!
They never called to let me know they were coming. They just showed up. They forged my moving contract, and then tried to hold their changes over my head. They broke and lost over $1300 worth of items and only offered me $160 as a settlement. When I complained to the BBB, they first ignored it, then said it was MY fault they screwed up. I hope they go out of business soon. NO one use them!
Same complaints... how are they still existing?
Compass Van Lines is a rip-off. They give you a low quote over the phone to get your business and then when they pick up your furniture, they doubled my quote. They don't tell you this until they already have your furniture on the truck. They didn't deliver furniture until several days after the promised due date and then when they did come they didn't get there until after mid-night. Said they would be there at 6pm. Waited for 6 hours. Three of the 5 pieces of furniture were broken. They didn't give us ahe appropiate forms to file a insurance claim. Had to make several phone calls over a 3 week period to get these forms. Please beware, this company is a scam.
I decided to choose Compass Van Lines when they beat the competitor by lowering their price. When it came time to pack up my belongs, they charged me for tape that they did not need to use. I had left to go to the bank because I was charged 150's extra for living on the 3rd floor. My belongs were then pack, this was in August. I called them at the end of September and the did not know where my shipment was, mind you it was suppose to be in storage. When I get my shipment all of my belongs are damage, my bookcase is broken, my desk is broken, and all my boxes have been damaged. But this is not the icing on the cake, my TV is missing. When asked about it the driver continues to say "I am only the driver" and that the other driver quit and left my belongings in the middle of South Carolina. Customer Service wasn't that great either, I had to call about ten times a day to get any answers, and all she kept saying was I need to contact my driver. Shouldn't they be responsible for their drivers actions, and accountable at all times for where they are at. I now have to fill out forms that may take up to three months to process in order to get the money for my television. As a moving company they should hold themselves to a higher standard, I was unhappy in which my shipment was processed and hope that this review helps others.
They lied to me about delivery date. My delivery was supposed to be here on June 3, now it is June 8 and I have found out that my stuff is still located in its original location! At first they said 7-10 business days, now they're changing it to 21. Avoid at all cost! I am here in a much colder climate without sheets, blankets, jackets, clothes, not to mention furniture. They have had my stuff since May 27; what have they been doing with it?! Do not use them!
Wonderful moving company best I have ever had . Eli and Jeremy worked very hard and treated my furniture with steady hands.
Price was good too.
Using this company was a wise choice.
Jorge
Seriously if any one can convince a lawyer to take on Compass Van Lines in a Class Action suit I think we have enough people to make a case. I can be reached at enejorg@yahoo.com to be included in case. Fro the complaints here and on BBB it clearly shows they have a bad 2010. Also, I went into mediation expecting to explain my facts in a timeline and provide reason for being considered overcharged. I expected to get reimubrsed for the amount I claimed since I beleive my support proved my case. I was asked to sign a release and I refused. When I reviewed and understood the release, I realized that I should not sign away my rights to pursure this case in other venues especially if the amount that I claimed, at minimum, was not given back to me. I also have pictures that I will upload once I transfer from my camera to USB; showing that the truck was not loaded properly.
pick up men came around 9:30 PM. they finished around 2 o' clock in the early morning. they are very old .they do not know how to pack television and everything. after 2 weeks i got the stuff. they lost something. dining table is damaged. service is very poor. if we call the company after shipment they do not pick up the call. HORRIBLE COMPANY. do not choose this company.
Moved and stored my belongings did not return all
I contracted a move from Bradenton Florida to Winter Park Florida, starting October, 2007 with my belongings going into storage for one month, and delivery the day before Thanksgiving 2007. I did all paperwork, lists and contracts via the intrenet. When I signed the ppapers on the day of the move, the movers tagged and counted all items. They also charged me for packaging supplies for several items I did not have prepared. When they delivered my items to Winter Park, the moving crew did not speak english, only one could be understood, they did not check the tags, nor count how many items were returned. When they said I needed to sign the reciept papers, that everything had been unloaded, is when I discovered my 3 month old flat screen tv was not returned to me. They told me I would have to file a complaint. I called and left a message, they returned my call the Friday after Thanksgiving and said they would check the warehouse. They never called, so that following Monday, I finally got a hold of the manager and he said that there was nothing left in the warehouse, but he said things may have gotten mixed up seeing as they only use cardboard to seperate peoplers belongings. He then gave me the telephone number for thier insurance company. They called me and told me what they needed from me and said that it would be as long as 90 days before they make a decision. Well, past the 90 days, I called them and they said they were waiting on the moving company, asked me questions on what was missing and broken, they then asked me if I had my orginal contract and the moving papers that I signed. I said I had the contract and the moving papers but not the recieving papers. They told me to make copies and fax them to them. I did this. Within two weeks I recieved a letter stating they were going to reimburse me 179.00 for 280 lbs of missing items. This is a joke seeing as I filed a complaint for over 4500.00. They have no idea how much was delivered back to me and my tv was less than 3 months old and worht over 2000.00 new. I have called them 4 times to try to bring this to arburtration, but can not get anyone but the receptionist. I need help with resolving this, Please.
Company Business Name: Compass Van Lines
Country of complaint: United States
THEY ARE THE WORST! I AM TRYING TO GET AN ATTY THAT IS WORKING WITH ME.
THEY ALSO RUINED MY STUFF TO THE TUNE OF OVER $10, 000 AND ALSO I HAD MISSING ITEMS.
PLEASE CONTACT ME AND MAYBE WE CAN DO SOMETHING TOGETHER.
THEY DID BUSINESS AS GLOBUS VAN LINES BEFORE THIS AND I WOULD BET THEY HAVE A NEW CORPORATION BY NOW TOO...BUT THEY CAN RUN BUT THEY CANNOT HIDE.
THEY OFFERED ME $120 FOR MY STUFF
this is the most pice of garbage company that i ever new