Republic Services
reviews and complaints

I have two containers and only one was emptied if I'm paying for two to be emptied I want them both empty please send someone back out to 13239 Moon Road Brooksville Florida 34613. Last week was not a problem the container was emptied I don't know what the deal is today with the driver but they need to do their job and return and take care of this problem.

I know you are on strike but in the meantime our trash is in piles. Why can't you hire some people that actually need to work. I do not get a pay increase because I am not happy with economy. I can't afford gas prices / food and rent increase myself! get people that need a job! its been over a week going on two with totes full, . Trash smells around our neighborhood.

Our city (Seymour Texas) contracted with them to pick up trash once a week and they are totally failing!
No notices to the public of no pick up and then the city expects us to dump trash in a roll off bin?, really after we pay them for service they want 70 year old retired people to handle their own trash, I call [censored]! [censored] on the city and [censored] on republic!

My trash/recycle pickup is scheduled for Thursday's. I place both out on Wednesday evening. Last week trash was picked up but not recycling can (neighbors were picked up, mine was missed). Called Customer Service on Friday, nice person on phone said they'll pick up that day; no pick-up. Weekend and nobody was at office. Called on Monday, different person said the ticket indicated recycle had been picked up (had not) was told it would be picked up that day. Tuesday rolled around and still no pick-up. Called back and said I'd like to speak with Supervisor. I was told Supervisor would call me back by close of business and that recycle would be picked up. Guess what? neither happened. I hate being lied to.
Great telephone service, people sounded very helpful but don't expect any follow up in getting your issue resolved.

I have been in my home for almost a month and have yet to receive my cans requested at move in. I also, have yet to receive any services due to the customer service representative giving me the wrong days for my pick up and refusing to change my pickup location from the front to back. I was advised to just put the garbage out and someone will pick it up and now I have a pile of garbage outside getting wet and piling up. Everything about my interactions with this company so far have been completely unacceptable and services have been non existent. Someone finally picked up the recycling a day late and left boxes for me to have to pick up.

For the last 3 weeks they have done a no pickup. This week alone i have called 6 times and every time was told something different. This last time i was told that the manager called me and said i would have to wait til my regular day which noone has called me and yes my trash is still sitting at the road. They expect your money on time but dont want to provide services. Something needs to be done about their service.

I have a surveillance camera by on trash can and on the days of trash pickup instead of empty the trash can they only get with they want and leave the rest in the can, I don't paid every month for partial pickup, I paid for everything to be pickup. I live in MHC of Deerfield Lake which they have the account but the residences paid Deerfield Lake the charges and every few months the amount increases which I don't know why because we aren't getting anything special not even the pickup, They park the trash vehicle right in front of our place with the vehicle running and the fumes and smell is like no other, why they are retrieving the found goods and showing us their [censored] for the camera. This was addresses sometime ago but it is starting all over again and I will not be very nice now, I call and complaint about this last week and was told they would be out the next day but no one came so they continue and I what something done about this or I will show on the media how great Republic Service is with a charge and no service.

Davalyn Garcia

Today, 11/6/21, Republic Services failed to pick up my trash again. My trash goes out every Friday in the morning for Saturday pick-up. Out of the last 6 weeks I've had to call Republic Services now 3 times because the trash never got picked up. It is sitting out on the street in front of my house to the right of my driveway. Which is where it's been placed for over 16 years now. See attached image. The way the route is laid out my house is off to the side of a street that they go up when they're done picking up my side of the street. They have to back up. Doesn't matter if I put the trash is on the left side of my house they would still have to back up to make their turn up the that street. Apparently the driver now is too lazy to backup any longer because they're driving up and down our streets at fairly fast speeds. If I have to call Republic services one more time about this I will be deducting $4.00 for each missed pickup during a billing period. I will also contact the appropriate city and county agencies who oversee Republic Services. I have better things to do with my life then to take time out of my schedule to keep calling Republic Services every week.

Why is the trash not being pick up on schedule days, in Apache junction have they change the time and dates. I live at 1333 S Idaho Rd I pay for services for twice a week, Per contract, and the services are not being met. Please let me know if change have been made with the company. I will be waiting for a response or a refund. This has been going on for the last 4 months

Thank You
Debra Smith

I moved homes as of 9/8/21 and called in to cancel service as of the following week. I was told it would be done. When the October invoice arrived, I was being billed for the entire month of September. I called to question the discrepancy and was told that when they close the month, they close it at the end of the month. That they do not prorate. I argued that when they start service, they prorate it no problem. So, while on the phone with Republic Services, I texted the new owner, to confirm they had started service 9/13, which in fact was done. I then proceeded to request a manager to question why two different families are getting billed for the same 3 weeks in September to which they denied that being the case. I was told she couldn't give me any information on the new owner's service. The company is double billing weeks at a time for the same service which seems illegal to me.

We have not had our trashed pick up for several weeks. This is just not our house but our neighbors as well. My wife and I along with our neighbor have called and complained several times. The person we have talked to said they will be sending out a driver the next day, and again nothing. This is gone on, and on with no help, and very little care. At this point we have called the borough of penn hills, and complained several times! We are very upset at the lack of response, and responsibility that no is taking. This has become a waste hazard as well. WE NEED ANSWERS AND THIS TAKEN CARE ASAP!

There is a reason that there is not a review tab on this page! The service and customer service is horrible. Stay clear of this company.

I brought out my trash can in the morning and they were running late. Since they usually come by at 8 . the moving company came by and parked their truck in front of the house… once the trash truck arrived which was around 1130 and my wife wave at them to wait.. we started moving the trash can to them.. then they drove off

Republic Services was scheduled to pick up my trash/recycling bins on September 30th. As of October 12, they have yet to be picked up. I've made 9 phone calls and written 3 online requests, but have gotten nothing but empty promises. When I called yesterday, they said my case had been closed; yet, the bins still sit in the street, taking up parking spaces. They have no service.

Three different times Republic Services has not picked up our trash on Thursdays. Last week they drove around the cul de sac, but didn't pick up our trash that was at the end of our drive. We phoned Republic Friday morning and was informed they couldn't pick our trash up on Friday, but they would pick it up on Monday. Monday morning I phoned Republic to confirm that our garbage would be picked up and was informed that we were on the schedule. At approximately 3 pm, I phone Republic again to verify that our garbage would be picked up and again was told that it was on the schedule. At 5:45 pm, I phoned Republic and Matthew informed me that we had been rescheduled for Tuesday. They would not give us any explanation as to why we rescheduled.

We transferred our account from Vail to Tucson and had to pay a fee to transfer. We asked that the transfer monies be refunded so that we could go with another company and was informed that couldn't happen, but they would give us a credit of approximately $1.25 for the missed pick up.

We are paying for a service that isn't being done. We are requesting the transfer fee be returned to us in order to get a reliable trash company.

republic services cancelled our service due to non-payment, we called to let them know that payment in full of total due 5 days ago, I gave the supervisor the date payment went out along with the check number and they refuse to pick up garbage within the next 24 hours, that is unacceptable! when we do not get refunded or compensated when they miss days of pick ups. I will looking for another waste company for better service.

Republic bought out Heartland Waste trash service at the end of July. I had just prior to that paid for service for Aug through Oct. Since Republic took over at the end of July I have had one (1) trash pickup.

They need to either provide a full refund for services that it appears they are not going to perform or correct my account and start providing the services they are supposed to perform.

Whenever I do yard work and put the debris out in bags weighing less than 35 pounds they ignore it. The last "Bulk Pickup", the truck with the side lift lifted MY small trash bin and dropped it on its side. This while driving over the full bags of yard debris and ripping them open. This driver is a complete psycho. I have been dealing with this kind of treatment for nearly 20 years. My daughter is currently getting her law degree. When she graduates, and passes the Bar, we are going to sue these cowards for compensation, BIG time.

I paid my bill in full (as always) and on time. I decided that due to several missed pickups and no credit given for those days missed, to cancel my account with Republic Services. I called them to inform them of such on 6/15/21 and was informed by their billing customer service agent named Dallas, that I would receive a refund for $19.42. She then proceeded to close the account. She also informed that the trash can could not be picked up until 6/24/21.
I called again on 8/5/21 and spoke with agent Melissa about not receiving my refund and having rec'd a letter stating that I owed 31.70. She then transferred me to another dept. and I spoke with Laura in Billing and went over everything again. She stated she would pass the information to her supervisor and to listen to the conversation with Dallas as they record phone calls. She stated her supervisor would call back.
As of this date 9/30/21 I have rec'd no call back from said supervisor.
The above is my basic complaint.

I am writing this for Republic Services, a waste removal company.
I recently moved into a new home and out of the three months I
have lived there, Republic Services have only picked up my
recycling twice. The garbage and recycling go out on the same
day, the garbage gets picked up and the recycling never gets
picked up. I have to call them every time this happens for them to
come back and get it and they never have an answer as to why it
was missed in the first place. To add to it, their office hours end at
5pm so when I get home from work and see that the recycling has not been picked up, there's nothing I can do about it until the next day when I can find time to call them. When I do call, I am put on hold for no less than ten minuets before getting someone who can never give me an answer as to why the pick up was missed. They will usually send a truck to pick up my recycling but at that point its two days late. Their incompetence is astonishing, I find it laughable that the word Services is in their name when that's the least thing they provide. Something needs to be done because I know I am not the only one with this issue.