Remitly review: Cancelled money transfer (Reference number R14494352342)

I sent a CAD 1090 transfer through Interac on November 22, which I cancelled immediately. I expected the refund right away since my account has auto-deposit enabled. I contacted customer service several times but was told to call my bank. The bank confirmed they do not hold the funds, as the transfer was via Interac, and I should have received the money back instantly. I provided Remitly with my bank statement, but they continue to insist it’s the bank’s issue. On my latest call, Remitly admitted there is a system problem, said my case was escalated, and asked me to wait again. It has now been three weeks, and I am still waiting for my refund.