The complaint has been investigated and
resolved to the customer's satisfactionResolved Regus Serviced Office And Space — unethical and dishonest behaviour
resolved to the customer's satisfaction
I can only tell you my experience with Regus, unbelievably BAD. It is 2 months since my contract ended (I rented a desk and chair in a room of about 5 m x 5m with three other people), now they are trying to charge me $178 for cleaning and are going to take it from my bond money which was $700.00. I still have not received one cent of my bond money and each time I email I am either ignored or fobbed off and constantly told another three weeks.
Prior to this they tried to charge me their continuity fee of some $900 when I questioned it (as Regus never performed any service for me such as answering phones etc) they said bluntly 'didnt you read your terms and conditions' . When I did read the small print it was obvious the continuity fee did NOT apply to my situation. After much angst and many hours of writing emails they took the fee off and now I am disputing the restoration fee. I spoke with the Sydney office and they said that the restoration fee is not correct either as that was for clients who rented the whole office not a desk!!! Every employee of Regus that I have had to deal with has different responses, different charges! I am treated with contempt and have to fight to get a reply on anything. I am living in France and so it makes speaking to anyone even more difficult. Whenever I want to speak to someone they are 'out of the office'. The restoration fee dispute is not the reason I have not been refunded my bond money as they have shown me the figure of what they will refund me and in their eyes the restoration fee was never up for discussion, there have been many other mistakes made by the accounts dept in relation to telephone charges etc for calls that were never made as Inever had a phone etc but these are minor annoyances. The issue here is far greater and I believe that anyone contemplating using Regus office space should stay well away. From my experience Regus do NOT care about small business and they are dishonest and unethical in the way they themselves do business
The complaint has been investigated and resolved to the customer's satisfaction.