The complaint has been investigated and
resolved to the customer's satisfactionResolved Regus Group — retainer return-pacific center office, Vancouver, bc, Canada
resolved to the customer's satisfaction
Dear Regus Management,
I request kindly to improve your system regarding RA Return as promised on your website 30days from the end date of the service. I feel sorry for your agents (Account Help Desk) who has to deal with our phone calls and frustrations, I called Dec.19, 23, 27, 31.2018. Jan.3.4, 7, 2019, agents have nothing to say except for "we expedite the process to the billing department & we will give you an update-24-48 hrs". I received an e-mail Jan 3, 2019, to fill in ACH direct deposit authorization, which is weird because on My Regus account when I requested the RA return dated, Nov.21.2018, the bank details were already given, & now your office is asking for it again. I understand outsourcing employees to Manila and Madrid but it is certainly affecting your poor customer service. I suggest hiring more people in your back office, where ever that is, especially now that "wework" is on the rise. Anyways, below is our details for further assistance, it's sad that we have to submit a complaint on this website for your company to take action.
Center Name: Pacific Centre-Vancouver, BC, Canada
Account Number: 8706026
Ticket Case Number: 805953
Regus account CRM:[protected]
Ended lease Nov.30.2018
Requested RA return: Nov.21.2018 through My Regus account.
Hoping for consideration. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
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