Regis Salons / The Beautiful Group Management
Beverly Hills, California
United States - 90212
Well, I walked on the wild side and decided to be a "walk in" at regis in north richland hills texas at the mall. I told the very pregnant receptionist that I usually saw a very experienced "master stylist". She said she was no longer there... So, she thought it would be a funny thing to give me to their very new and inexperienced "regular" stylist. She was sweet, but I knew right away she was new and did not know what she was doing. Nevertheless, I let her cut my hair. I even showed her a picture of what I wanted. (a simple cut).. She used some awful and basic cutting technique and kept asking me every time she made a cut, if that was the right length. She burned by ear with the blow dryer and then took twenty minutes to blow dry my hair after piling on the wrong hair products. Anyway, I went to the manager, who thought I looked "fine"... She said "do you want it restyled?? She did not really care that I hated my hair... She was the manager, and her responses were very unsatisfying and regis obviously does not teach their managers regarding how to keep their customers. I looked terrible, and she just kept saying we can redo it. But I did not want to sit there with the girl who just cut my hair so badly. Worst hair cut. Never going back ever. Btw: she used to cut hair at supercuts. And, I definitely got a super cut... But 40 dollars and no styling whatsoever. The manager should be fired... But you can only fire white people for poor performance.
I had my hair colored at regis and it was a total disaster. I called them and they basically told me too bad!!! I could not get a refund nor did they offer to re-colour my hair. Please don't use their services and they offer no support when things go wrong. They put all the blame on the consumer and don't accept any responsibility on their part. My hair bled, it was green and patchy. I would have been a great halloween costume contender. They just do not care. So after you give them your hard earned money and things goes awry do not expect them to make any corrections.
In 02/08 I went in asked for a rinse, the stylist gave me a permanent color that ruined my hair. I wrote regis, they refunded my money but said they could not pay me when I had to have all my hair cut (that or buy a wig) so I actually paid them to ruin my hair. I sent them some hair to show how the permanent color ruined my hair. If it hadn't been cut, all the bald spots and missing edges were too noticeable. I now have to pay to get my hair in condition again.
On march 14th 2007 I went to the regis at the oaks mall for a walk-in haircut which I received from a woman named keri. It ended up being the worst one i've ever had. The whole cut lasted only 5 minutes. I was mistakenly thinking "this girl must be really good." but when I got home and got a good look at my now dry hair, it was completely uneven; in some places by over an inch. I tried desperately to fix the most obvious length discrepancies, but the more I tried to fix, the more problems I found. By the time I realized it wasn't something I could fix myself, it was too late to go back to get the girl to re-cut my hair and I had a wedding to go to the next day, but I called the manager there anyway, to tell them what happened. Sandra b., the manager said she would cut my hair for free when I came back the next week which I accepted. When I called the next week to make an appointment, the woman taking my name was very short with me, was not in any way personable, and even questioned my "story". I was so angry about my whole experience, I had a friend fix my hair for me and when my friend called regis and spoke to sandra b. To tell her I wasn't coming and that my hair looked like an amature had cut it, the manager was extremely rude to my friend and was obviously unconcerned about being professional. I will never go back to another regis and I would discourage anyone from going to this particular one as the staff is at least partially incompetent and the management is rude and uncaring.