The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Sassoon Complaints & Reviews

Sassoon / vidal sassoon extra hold hair spray

Donna Lytle on Feb 7, 2019

I purchased this spray for first time since my product was sold out. When I sprayed on my hair within a few seconds it started to burn my skin on my temple area, I wet a towel and washed it off... So I thought. It kept itching that day, so when I got back home I washed the area again, that...

Sassoon / hair color service in salon

jaiyo76 on Jul 25, 2018

7/17/2018 I used to be a regular customer whenever I wanted a great precise cut and professional color I would come here until recently. I went to there on June 2nd to get my hair platinum blonde or a light blonde. My hair was already a dirty blonde but my roots started turning a dark...

Sassoon / dry shampoo - color finity

Bonnie Ellis on Dec 9, 2017

I have a Vidal Sassoon Pro Series Color Finity Dry Shampoo Rich Darks 4.9oz. I was only able to use it one or 2 times and now absolutely nothing happens when you press the spray lever/button. This is the 2nd can of this same design that I have had this problem with. I hate to throw it away...

Sassoon / vs pro series ultra vibrant hair colour in 1bb/midnight muse blue

PeachyFlesh on Dec 2, 2017

I bought this product about two weeks ago as it was on sale at my local Dollar General Market in Ohio and I knew I was going to need navy blue pigment anyways. I opened the box today and sadly, there is no pigment in the box?? Just the conditioner, cream developer, instructions and glove...

Vidal Sassoon / V5 Pro Series #4RV Hair Dye

jonna5150 on Oct 2, 2015

I recently purchased Vidal Sassoon V5 Pro Series #4RV London Lux Mayfair Burgundy @ the price of $9.94, What should of been a beautiful Burgundy color my end result was a horrible BRASSY RED! I was so embarrassed having to go out in public with this horrible color of hair, I had to go back...

Helen Of Troy/vidal Sassoon / Burn from Root Volumizer


purchased a 3/4 inch nano ceramic root volumizer from a retail store, used it and sustained a burn to my neck. called Helen of Troy consumer Saervices and cannot even seak to anyone in charge of consumer services..they ut me in a sit and wait.. and deal with the pain situation..sent an email to consumer services. delivery failed!!!...=(

Vidal Sassoon/hair Dryer / Fire of Vidal Sassoon Hairdryer

I bought a blow dryer called Vidal Sassoon 1875, I purchased it at Family Dollar for $12.00 I used the blow dryer on high several times and nothing happened until this morning and as I was almost done blow drying my hair flames shot out and burnt the top of my hair sinjing it off to about...

Vidal Sassoon Curling Iron Model Vs121 / Electrical Cord Failed

This curling iron is just over two months old and the electrical cord has completely broken where it meets the reinforcement rubber ribs before going into the handle. This happened while I was using it. It caused a second degree electrical burn on my hand (that includes the blister). The...

Vidal Sassoon Answers / Does not work properly

I was given a Vidal Sassoon Answers hairdryer the other day, but it oes not actually produce any hot air. All the air the comes out ( no matter what setting it is on) is cold. Therefore, I received a faulty product. When I typed in the website address to complain about the product, I found...

Vidal Sassoon / 2 hair accessories that don't work


Sent the below message to Proctor & Gamble, who's associated with Helen of Troy, who owns Vidal Sassoon. (..whew! took forever to get to the bottom of that!): "Purchased 2 hair accessories. The Fan Tail VS15188 is impossible to use, in spite of an online forum stating the same by many...

Vidal Sassoon Hot Tools Curling Brush / Brush


I was bought a vidal sassoon hot tools curling brush, when i first used it, also using my hairdryer to style, i was horrified to notice that the bristles were melting and getting stuck in my hair, which i had to cut out as it was all stuck hard in my hair, there is nothing worse than...

Vidal Sassoon Curling Iron / It burnt my hair


I bought a Vidal Sassoon curling iron at our local Wal Mart and it burnt my hair. I have red spots through my hair and in the front it stuck to my hair and when i pulled it out my hair broke off. My hair is really fried and I had to buy lots of hot oil treatments and I feel I deserve...