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Redboxcharges for movie that was wrong

1
S Review updated:

I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm being charged on my card for fees saying I didn't take that movie back on time so I was charged for that movie that I didn't order and they took money from my account for being late

Responses

  • R
      Oct 13, 2013

    Hey there, sorry to hear of the trouble with your rental and billing! Please email [protected]@redbox.com and we'll be happy to look into this for you right away.

    0 Votes
  • T
      Apr 08, 2014

    I haven't been to redbox in like a week or in some days and I just got charged for no reason I already returned the movies a few days later after I rented them.this is the second charge I got charged for and I want my money back please

    0 Votes
  • R
      Apr 13, 2014

    Hey Talia94, sorry to hear of the billing trouble. If you email [protected]@redbox.com, we'll look into the billing for you further. It's possible we were unable to collect the charges initially, and what you're seeing is delayed billing from previous rentals.

    0 Votes

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