Looked like it was a great idea - movies at the grocery store for only $1.00 a night. I have used it many times the past 2 years. However, one day I noticed Redbox charged me $24.99 on my credit card; when I called, they said I had not returned a movie I had rented. Problem was, I definitely returned that movie the next day as it was always been the case every time I rent at Redbox. Customer service claimed that the system showed that the dvd was returned only after 25 days later.
Even I did nothing wrong, I still got charged $24.99 with NO appeal. From hereon, Redbox loses another customer. I WILL NEVER RENT A DVD FROM THIS COMPANY AGAIN!!!???!?!?!
I tried to rent a movie online Tuesday morning, and the confirmation email said you have rented "" - with no title. I assumed something had went wrong, so I emailed and told them of my problem, and requested a refund - I did not have time to mess with it that morning. It is now been two days, and I have not heard back. At one time, Redbox had good customer service, but that is apparently not the case any longer. I will start using retail movie rentals again. Too bad, I did like Redbox.
I liked Redbox... until they decided to say I did not return a movie... which i know I did and they charged me $25.44. I have had so much difficulty returning movies to their kiosks. but ultimately, I want to knwo why I was never notified before that I supposively did not return this movie. I wouldn't care if i had the movie because it costs nearly $20 for a DVD... I emailed my complaint, and someone answered and ask me a series of questions about what their kiosk said. I wrote back explaining how i continuously have trouble returning movies (their screens freeze or their full so you cant put a movie in), but no one has responded back. I told them to look at my rental history, i've always returned my movies the very next day. It's total BS and if they don't return my money then I'm done.
I'd like to know how they expect us to prove that their machine malfunctioned.
i want 52.01 back on to my card (walmart prepaid i have let them know i want it back) very unhappy with the product. and they have abbused the info i have provided
I am writing about Redbox's HORRIBLE customer service. I have sent emails THREE days in a row stating that I need a refund for one night's credit, since the machine was down when I first tried to return my movie. I have not heard anything back and plan to call the 800 number again this evening. I tried calling immediately when I got home the other night and no one answered for approximately 15-20 minutes. Ridiculous customer service! If this isn't resolved INSTANTLY when I call and demand to speak with a manager, we will NEVER be renting from Redbox again! And I will publish my experience on as many websites as possible so that others know of their terrible customer service!
I had rented several times from Redbox, mostly without error. Its a good 25% chance, however, (In my experience), that one will receive a non-functional DVD.
I had just paid for these rentals not wanting to hassle with their (or what they call their) "Customer Service".
No longer. I rented once again..sigh, and it was a non-functional DVD.
I emailed customer service and asked them what I should do with this DVD as I did not want to return it to the machine for another unlucky customer to retrieve and then be charged..
They told me to return it and that I would be refunded.
No later than 2 days after I a) attempted to return the dvd to its source. (It was broken) b) had to find another redbox in my city to return it c)returned the dvd, I was charged 9.08, 1.08, and an additional 10.08...so, 20.16$ to rent a broken DVD.
Redbox states they will now not refund my money. I suggest everyone take the additional step to file a complaint with BBB. There are more than enough people here to file a classaction against Redbox. You won't be paid out much I am sure, but atleast it will finally give the proper image of this company.
I am so frustrated, I hope people read these boards and do not rent from Redbox.
I received an e-mail on 12/23/09 stating that I had rented three movies in Phoenix AZ totaling $3.25. I do not live in Phoenix and I have never been to Phoenix. I sent it to RedBox right away saying that this was a fraudulent transaction. I heard back after Christmas 12/30/09 asking if my account had been charged as well because sometimes the e-mail just gets sent to the wrong place. My account had been charged so I contacted my bank to report it as well as give me a new card. I e-mailed Red Box to let them know that my account had been charged and what they are able to do to get this resolved. I received no response. I e-mailed again and finally heard a response today 1/15/10 saying that I had to fax them paperwork that I had to report this to the local authorities and the cancelled card. For 3.25 I'm going to go to the local authorities??!! And then they e-mail me saying that they did not receive the movies back and proceed to ask me the following five questions:
1)Did you have any problems when you returned the DVD?
2) When did you return the DVD and to what location?
3) What did the machine tell you when you returned the DVD?
4) Did you have to try more than once to return the DVD before the machine accepted it?
5) Did the screen confirm the DVD was returned successful?
HELLO!!! I'm e-mailing you because this was fraudulent and I did not rent these movies. So clearly, if I didn't rent them, how could i have attempted to return them. It's too bad because I have been a huge advocate for Redbox and had they handled this situation in a more professional and helpful manner, then I would still be a loyal customer.
Redbox is a ripoff and pratices shady business. I reserved a couple of movie on their website on NewYears Eve. When my Husband went to pick the movies up the machine refused my credit card stating that it was not the card on record. I knew this wasn't true but didn't worry about it since the box didn't release the movise. We later received a free rental code via email apologizing for some boxes being full. I thought this was a great gesture to keep business. Little did I know that redbox had already charged my account for the 2 movies we reserved but couldn't retrieve. I called the customer service number and was on hold for approximately 20 minutes only to be told by the rep that this is their pratice and I should have called earlier to complain. Finally she refunded my money back to my card and said to me...again...that in the future I need to call earlier. I advised that would not be a problem since I plan on NEVER using redbox again! I'm going back to Blockbuster. Someone needs to blow all redboxes up and send them back to where they came from.
Red box may seem like a dream come true for DVD rentals, a dollar a day, the truth is they make the rest of...
I am sooooo sick and tired of everyone complaining about everything that goes wrong when they use Redbox...
Sometimes people should take responsiblity for their actions.
It's simple, $1.00 per dvd, per day. How hard is that. If you can't return your Dvd you can call anytime between the hours of 7am and Midnight CST to receive assistance. And you will get it if you call withing 72 hours of your issue. Grow up and START READING THE FINE PRINT... I also love how you can got to Redbox competitors site and complain!!! I bet this complaint won't stay up longer that 1 day if it stays up that long!!!
I rented a movie from Redbox. Turned it in on November 26 2009. Redbox provided me a receipt for turning it in on Dec 4, 2009. Spent 25 Minutes on the phone mostly waiting for a Redbox customer service rep. They are refunding my money which I have to wait around 6 days for. On top of that Redbox says that they cannot provide any kind of retribution for spending all that time waiting on them.
The customer service rep said that sometime the movies don't check in and they fall to the bottom. In which case you should call them immediately. Not everyone has 25 minutes to spare.
Simply dont use Redbox.
Poor customer service is what I call it.
Redbox had a terrific thing going (and drove all the other video retailers nuts, and most out of business!). But alas, now that they're gone, Redbox hopes to capture their 'lost/forgotten' business, i.e. the older movies that were popular 5-10-15 years ago. What's the gripe? They are doing it at the expense of confusing customers!
Instead of putting the year of release, they're putting all the old movies in the new releases--fooling--as in, deceiving, the customer into believing it is a brand new movie. UNFAIR!
Case in point, The Gift. This was a good movie released in the 1990's. In late 2009, Redbox puts it in with its New Releases without announcing or putting an original date of release. The result, many (most?) people renting this movie believe their getting a new movie ... instead of Redbox's release of an OLD movie. That's deceptive and unfair, isn't it?
Why don't they have the integrity to state the "original" release date and let the consumer decide whether she/he wants to rent an older movie--instead of one they are claiming is a New Release. Shame on them.
Maybe if enough of us regular users complain, they might get the message and STOP this deceptive business practice.
They claimed I didn't return dvd's reted from them and I was charged $52.44 for this even though I returned them, but they offer no form of receipt when they are returned. Do not rent from these people. I have seen muliple complaints about this company online for the same thing, someone should investigate their business practices.
Purely a scam artist. If you don't receive an electronic receipt for your rentals you'll end up being charged $26.10 for every DVD you rented even if you honestly returned them. They will just claim that you never returned them and they have no choice but to charge you for the DVDs. I'm pretty sure there are hundreds if not thousands who have been victimized by this kind of modus operandi by the REDBOX company. BBB (Better Business Bureau) should take action gainst their fraudulent charges to all innocent customers who has been victimized!
I used to think Red Box was great, even recommending it to all my firiends and family. That was until they charged me not once but TWICE for dvd's that I most defnitely returned. This is how they operate:
-Rented DVD at store, put in debit card
-returned dvd next day
-TWO months later Red Box charged me $25.44
-I called customer service, they say I didn't return it (I DID!!!)
-Customer service "pings" the kiosk and low and behold the movie is there.
-Customer service says they will give a credit but I may have to wait 10-14 days
-Redbox keeps trying to charge my Pay Pal debit card $25.44
-I call and they say it is for another movie I haven't returned (I DID!!!)
-I say "ping" the box and find it
-This time they say the box automatically checks returns everyday and they can not ping the box
-I tell them about round one, they have no record of it
-They also say they have service technicians who check inventory weekly
-I say I need a credit and they refuse
-I talk to the supervisor who basicaly l calls me a liar, but I do get a credit
Bottom line...do not use Red Box. It will cost you if you aren't paying attention to your online banking.
After returning a DVDPlay to a Red Box kiosk by mistake and discovering the problem with extra charges for a dvd that I didn't have in my possesion, I was furious that a Red Box machine just took my DVD even though it knew it was not a Red Box DVD. Red Box basically stole my DVD and their customer service is 100% complete crap. Yet, DVDPlay continues to charge and make lots of money on DVDs eaten by Red Box kiosks, so they are coming out way ahead, too. It would be interesting to find out if the two companies are in bed with each other. What a scam meanwhile, we are all being scammed. Pay attention when returning your dvds both machines look very similiar. Never again to use either redbox to rent either. Fool me once shame you fool me twice shame on me. Redbox you don't stand a chance. Experience is the best teacher.
I rented a movie online and was promptly charged for on my credit card. When I went down to pick up the movie I found that the vending maching was broken and had an out of order sign on it. I called Redbox to notify them and the said that they would refund my money. Why are they even charging me. I never picked up the movie. I went into the Walgreens and spoke to the lady a the counter and she told me that I was far from the first person to report that machine and they keep taking reservations for movies to be dispensed from this maching. While I was there several people people came up, shook their heads disgustedly and drove away. I ran into those same people 2 blocks down at Blockbuster a little while later. If the machine is down they ought to be able to take it offline on their website.
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