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Redbox Automated Retail
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Redbox Automated Retail
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141 complaints
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8:10 am
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Redbox Automated Retail - charged for a disc I did return

Rented two movies from Redbox. Watched one and returned it the next day. Kept the 2nd disc for a 2nd day and then turned returned it. 25 days later Redbox says I never returned the 2nd disc so they billed my credit card $25. So they got their movie back and my $25. For the LAST time. As you cannot cancel you account on Redbox.com I changed my email addre...

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Redbox Automated Retail - customer service / description of product on offer

This company does everything in its power to avoid any actual customer service and forces you to go through an automated system so they don't have to speak with you. They flat out lie and double back on information they give you. Twice I have rented games that did not include a necessary second disc and while it is their choice to rent these, at the time I rented them there was NOTHING on the website, kiosks, or actual disc stating it was only a partial product. By the time customer service got back with me, they state the information explaining this is visible. Of course it is, by the time you have several complaints, update your website/kiosks, and then get back with me. Even I can tell you've updated it when you put it in big bold print that wasn't there the first time I rented it to cover your ###. The first time I actually spoke to a customer service representative she had the balls to tell me "we were just seeing how the first disc rented before putting the second one in our kiosks". Are you kidding me? And I wasn't even offered 1 free rental. Nothing. This time it happened they offered me 2 free rentals, which they can shove because I'm never using this piece of c*** service again.

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J
Jun 14, 2014 3:49 am

I picked out my movie i wanted, slid my debit card and it said it won't take it. A day before I got a new card with # too. What do I need to do?

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A
Apr 02, 2014 3:49 am

The company does everything possible to charge you a ton of money and give no customer service. I hope everyone stops using them and they go out of business.

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Hi there, we're very sorry to hear you've had a bad experience with our Customer Care team. Please feel free to reach out to us directly at [email protected] and we'd be glad to make sure that you're credited for your rental.

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S
6:22 pm
Verified customer This complaint was posted by a verified customer. Learn more

Redbox Automated Retail - charges for movie that was wrong

I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm being charged on my card for fees saying I didn't take that movie back on time so I was charged for that movie that I didn't order and they took money from my account for being late

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Hey Talia94, sorry to hear of the billing trouble. If you email [email protected], we'll look into the billing for you further. It's possible we were unable to collect the charges initially, and what you're seeing is delayed billing from previous rentals.

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T
Apr 08, 2014 3:49 am

I haven't been to redbox in like a week or in some days and I just got charged for no reason I already returned the movies a few days later after I rented them.this is the second charge I got charged for and I want my money back please

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Hey there, sorry to hear of the trouble with your rental and billing! Please email [email protected] and we'll be happy to look into this for you right away.

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8:27 pm
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Redbox Automated Retail - to many charges on my card

I hate Red Box so much. You rent movies and they charge you so much of you do not turn them in. They do not charge you 1 time, 2 times but time and time again. You do not know to check your card because you do not rent the movies. We just got charge 141 dollars for movies. That is crazy. PLEASE PLEASE everyone do not use Red box. They get you by saying it is cheap to rent but it is to take your money. I am making sure everyone knows not to use them anymore. They will go down if there is anything I can do about it.

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11:14 pm
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This review was chosen algorithmically as the most valued customer feedback.

Redbox Automated Retail - exorbitant unauthorized charges

I used Redbox for a while and just noticed a bunch of exorbitant unauthorized charges on my bank statement. I don't know if these are late fees or what, but I always return movies within a couple days and have never seen anything on their machines or packaging concerning a due date. Maybe they have a charge for numerous movies at once? Maybe there's some...

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M
2:51 pm
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Redbox Automated Retail - charges for a returned dvd

My son rented the 7 PHYCoPaths on 3/10/13, he then forgot to get it when it came out and the rental machine took it back. He decided to rent it once again, with another movie but returned both right back the next day at around 7pm. Today 4/9/13 I get a charge on my credit card of $23.85 from REDBOX. I called them, and their statement was that the movie...

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K
7:54 pm
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Redbox Automated Retail - charged for something that was returned

I went to the store to make a purchase and discovered $103 was taken out of my bank account which put me in a negative balance. I looked and found out it was redbox that had taken it all.they said I didn't return a game and a movie.I definitely remember returning them and my 15 year old son was actually the one who returned them(I was with him).there was a problem with the kiosk at the time and it took them and then said to call customer service, which we did.I explained that the movie and game went in but it wasn't registered as returned. The woman told me I wouldn't be charged any further.until they just took all my money! I called again and they said I didn't return it! I don't have the movie and game and now I'm out $103! I will never rent from them again.and this isn't the first time they charged me for extra days I didn't have.them.

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Redbox Automated Retail - rebecca - customer service rep

Called redbox customer service, talked to a Rebecca and explained that I had to leave town and was unable to return my DVD. My wife said she would yet didnt and I returned after 7 days to see that the DVD was still at home. I told this to Rebecca, hoping that she would somewhat understand and not charge me for the whole amount of time being that I rent movies from Redbox very frequently. She totally didnt acknowledge me and kept reading her script, then said have a nice day. A little better customer service would have went a long way as a customer service representative of redbox. beware of careless customer service, as I had recieved from Rebecca. Call took place at 8:45am 12/6/12

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2:50 pm
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Redbox Automated Retail - poor customer service representative

First off I will say, yes, the reason why I had to even contact a customer service representative was due to my own stupidity. I accidentally returned a red box game that I had already paid for in full, which means that I own the game. Upon realizing my error I contacted a customer service representative for Red Box in hopes to re-obtain the game I had just...

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1:23 pm
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Redbox Automated Retail - horrible company

Redbox is a company who's policy is to attempt to deny any customer service compensation even in instances where they are blatantly in the wrong and at fault. They also refuse escalation of complaints to supervisors, so you are left to deal with a customer service associate who will pacify you with promises of refunds that never occur, CHECK YOUR BANK or CC STATEMENTS CAREFULLY because they draw out the refund process for up to a week so that you will hopefully forget their "refund" offer. I will NEVER use RedBox again, even if they send me 100 free rentals, I wouldn't use them because I don't trust them not to recoup in a nefarious manner.

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Redbox Automated Retail - rip off unauthorized payments

I rented movies for years with Red box and this last month they have been taking unauthorized payments from my account first they give me the wrong movie and I had to call because when I returned it would not have shown that it was returned because the receipt had me as a different movie then I receive a email that they took 31.54 from my account from the...

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S
11:30 am
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Redbox Automated Retail - unethical business practices

My son and I are in the process of a move, and I misplaced two DVDs that I rented from Redbox on 9/8/2012. We found them yesterday, and immediately turned them into the nearest return center. I knew there would be hefty charges returning them on the 23rd day of having them, but what I didn't realize is that according to Redbox terms and conditions, I...

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J
3:39 pm
Verified customer This complaint was posted by a verified customer. Learn more

Redbox Automated Retail - excessive charges

I rented 2 Redbox movies for 2 days. When I returned them I reviewed by account and I had been charged 9 times. When I called Redbox the customer service person told me they have the right to use your card when you get movie, okay thats a 24 hour rental. Then they charged me a seperate 2 day fee, so thats three charges on a 2 day rental for one video. Repeate that, that makes six charges for two videos on a two day rental. Then there were an extra 3 charges to total out 9 charges for 2 videos for 2 days. Supposedly they will return some of this money in 5-7 business days, but as the customer person was not making any sence at all, I hardly doubt Ill see my money and I will never use another Redbox or video rentalbox.

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H
Sep 25, 2012 3:49 am

Так сколько денег было принято, всего $ 10? ЗАКАЗЧИК-ПЕРСОНЕ? Вы имеете в виду обслуживания клиентов? Вы, вероятно, взимается правильно, но не знаете, потому что вы не знаете, как читать проклятую каландра.

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L
5:52 am

Redbox Automated Retail - billing error / additional charges

I work the graveyard shift and pretty much sleep during the daylight hours, so going to the video store is never convenient. I had Netflix previously but didn't really rent enough to make it cost efficient, so a friend recommended Redbox to me. Being a dollar a night and a pay-as-you-rent 24 hour kios, it was ideal. I made my first rental for four dvds and all was well. Returned them the next night, following all prompts, and saw the 4.12 charge the next day. All is good.

Except that a few days later, I see another charge. This time for over 25 dollars. I call Redbox, and after a long wait, speak with a rep who tells me this is b/c I didn't return the videos until a week later. What?! I explain what happened, but she then goes on to say that it's impossible that I returned them when I did because a tech checks each box each day and manually checks in any dvds that get "hung up" in the system. She also checks and sees that none of them were rented out during the time they said I had them. I request a supervisor. I explain to him and emphasize how this was my first time ever using the system and I'd be glad to cancel out my account (not lying to get out of paying a late fee basically) if it's refunded. He says he can do half. I explain again, how half would be acceptable if I kept the dvds, but I didn't. He finally agrees to refund the whole amount and I ask that any info/account created be removed.

It ended well, and in that regard, Redbox did right by me. However, I do want my experience to be "out there" as a complaint because consumers need to know how often these things happen. According to Redbox, they have counter measures to make sure these things don't happen, but in my case, none of them worked and they used them to try and discredit me. Since all of them rely on Redbox tech and Redbox information (no receipts at time of return, no camera, nothing...and please don't say we should read the fine print. It's fine for a reason), the consumer really has nothing but their word to back it up.

One thing to remember if using this service: Redbox rep said to look for an email that says you returned the dvds. If not, call them immediately. I received an email that specified the charges (for the one day amount) and thought that was the email they mentioned, but it was not, which was a bit misleading in my opinion.

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4:53 am
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Redbox Automated Retail - false charge

I rent movies all of the time from Redbox and just recently did they randomly charge me a late fee for a movie I returned. The unexpected $25 charge overdrew my bank account. They want you to sign up for email receipts but really that is so they can riddle your email inbox full of crap! I'm going on a Redbox strike and at least never using my debit card in another one of their machines again! BOOOOO to you Redbox!!!

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5:05 pm
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Redbox Automated Retail - charged 78.00 for returned dvd's

Sometime in June I decided to use red box as opposed to blockbuster kiosk. First time I rented, had no problem and rented again two weeks later. Presently I was charged 78.00 for movies I returned after being told that I did not retuen them. I expected to have this situation remedied after calling and boy was I wrong. I explained to customer service how I...

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9:40 am
Verified customer This complaint was posted by a verified customer. Learn more
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Redbox Automated Retail - advertised movie title unavailable

I tried to rent the DVD movie "Red Tails" on Thursday June 21 after receiving a promotional email showing that the movie was available at Redbox kiosks. Unfortunately the distribution of this title was not to be found at several locations (I tried 3 and gave up). An hour and some gas wasted chasing around and no movie tonight. All of the kiosk locations I...

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Redbox Automated Retail - red box game rental

We have been a long time customer withe Redbox, we are very displeased withe their customer service. One time we rented a game reserved it online and had to drive 5-10 miles to pick it up. Once we got home and opened the case there was no disc, it was just a copy of the label. So, we called Redbox to inform them of the issue, they showed no empathy they wanted to just refund us the money we were charged for the game rental. We were inconvenienced and thes is how they treat their long time customers, so I spoke to another representative and they gave us five promo codes, which as of today we have not use them yet. My wife is so upset we them she refuses to do business with them. Well, today May 18th which is my wife birthday, I talked her into renting a movie and game from redbox, so I reserved another game online and my wife decided to rent a movie at another Redbox location. She drove seven miles to another Redbox location, when she picked up the game this time she opened it up. They got us again this time they did not have the label they just had the barcode label, where the system scans once you return the disc. She called and told me what happened, I immediately contacted Redbox, again being inconvenienced driving out of my way and then having to wait on hold to speak to someone. This is my wife birtheday and we wanted to relax, thank goodness she had the movie in the case and we were not scammed with the movie. The supervisor I spoke to was very unempathetic when I inform him of the issue, he replied "Well how do you think we feel we lost $60." First, of all this should have never been said to a customer, it is not the customer's fault that the company suffered a lose. He said I will just give you three promos codes, I refused to accept them, I just told him to just refund my money, I am going to contact their corporate office. have attached a picture that my wife took from the incidence that occurred today, as you can see from the picture they tried to tape the barcode together and there is a slight opening, my wife immediately returned it back to them.

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11:16 pm

Redbox Automated Retail - charged $98 for redbox movies already returned

I rented 4movies from our local redbox kiosk. I returned it the 2nd day, so I should have only been charged the initial rental charge plus one more day. I called first chatted online with a costumer service rep. and that was NO HELP! and then I called in. I spoke the the rep and she told me that I didint return any of the movies ever. First of all if I didnt return them then why am I calling And so I then went on to talk to a supervisor and he was really no help, didnt even want to hear it and basically said I was lying.

He told me there is nothing I can do about it because there was no issues with the kiosk at anytime before but I think nothing is guaranteed and just because there was never a problem with it before that doesnt mean that there will never be one, it is just a big box and people are always messing with them and things do happen. I have now contact my bank about this and everything will working itself out. This is fraud anyway you slice it, they charged my card and then refused to correct the issues not to mentioned the poor costumer service they have.. NEVER USE REDBOX.

Your better off paying for NetFlixs at least there is no late charges and you get charged on price a month, What is $15 compared to $1.20 for every movie you rent. You will save way more and able to watch even more movies for less than Redbox and you only have to go as far as your mail box. Or even better is paying that $4 or $5 your tv company charges to pay per-view movies…. No gas, no walking, no hassles, no reps, and no fraud charges plus redbox leaves you open for identity theft. What a joke I WILL NEVER BE RENTING FROM REDBOX AGAIN !

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9:22 pm
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Redbox Automated Retail - charges for returned movies

I rented 3 movies from a local RedBox, returned them after one night, and just found that they charged me nearly $80.00 for these movies. After going back and fourth with them over about a week, they kindly credited me for half of the charges. After telling them that this did not satisfy me, as this was their fault and not mine, I have received no return response from them. Which seems to be par for the course after reading what's happened to a lot of other people. I will be calling them today for the remaining balance, and if they don't take care of it, I'll be heading to my bank. Never again will I be renting from RedBox.

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S
May 05, 2012 3:49 am

I'm curious to know if you called them back?

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Redbox Automated Retail contacts

Phone numbers

+1 866 733 2693 +1 630 756 8787 More phone numbers

Website

www.redbox.com
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