Red Robin

Holyoke Mass Red Robin. Waitress was also bartender. Not pleasant. We ordered, over a half hour later no fries had come, we asked where they were - her response? "You didn't ask for them." Really? RR always brings your fries first. So she lumbers off (correct description) and 5 or so mins later she comes back with one container of steak fries, (We had ordered one steak fries and one sweet potato) dumps them on the table and takes off. No sauce either! We flag her down and ask where the other fries were and the sauce - and yes, her response was 'you didn't ask fore them'. We told him, well, if we asked for our fries, we assumed you would figure out to bring them both! Snotty waitress. Instead of apologizing, she walks off saying, 'I'll get the manger.' Some guy comes 5 or so minutes later, and I c an tell as he walks up, he's got an attitude. instead of being respectful to two senior citizens (one man, one woman) he says "Hey guys!' I say, 'we are not guys, I am a woman. Then, when we tell him that we wanted our fries and some sauce in advance like we always got, and that we expected our waitress to ask if we wanted them, he tells us that RR doesn't do that. Yeah, we called him a liar, since we had been in RR within the last 6 months, and yes, that is how it was ALWAYS done. Then he lies to us again and tells us that it wasn't done like that for over 5 years. Amazing, he said that he was told that by the manager of the closed store we used to go to, and why would he happen to have that information? So, we start to leave and then he mouths off and said he was throwing us out of the store. Yeah, when you close RR stores, maybe you should have closed this one with the bad help in Holyoke, Ma instead of the one with the nice employees in Wilbraham, MA. Never going back.

BTW, I was a waitress for decades and my hubby and I owned food trailers. so - we know how customers SHOULD be treated.

This is the closest Red Robin to where we live. My husband and I walked in this evening. There were three other parties of two waiting to be seated. The hostess said it would be a 15-20 min wait. We went and sat down: I went to the ladies room and saw at least 25 tables which were empty. When I went back I asked the hostess why there is a twenty minute wait when so many tables were empty. She said they only had 5 servers so the stations were full. We waited and were seated. We waited for our food quite a while even though 12 the restaurant was empty. When we left, every empty table was a dirty table with dishes all over. The floors were also filthy littered with food and trash. Clearly they were under staffed so much so they weren't clearing tables or keeping the place clean. I will go elsewhere for food from now on. Been here many times but tonight is probably our last visit to Red Robin.