Realtor.com
Reviews and Complaints

To whom it may concern.

I was interested in 26502 Mariner's Rd. Crisfield, Md. It is a tenant occupied property and the tenants are not interested in moving. I thought it might be a great property to check out for my wife and I in a few years to retire from West Dover, Delaware. I kept asking what the monthly/yearly income is. I had multiple coordinators telling me everything else but the info I needed and connecting me real-estate people who assured me they would get back to me and never did. I drove two hours to look at this property and get the person's name off the for sale sign. The person assured me the info I needed wasnt included in the eletronic file on Realtor.com. So... to re state, I had to drive 2 hours to get the information off the for sale sign. Info that wasnt on the realtor.com website which I will not share with you because every person I spoke ignored the 500 pound elephant in the room. IT'S ok to say I dont know instead of leading people on.

The leads are poor and have been since I've started. I've requested a refund for 2 1/2 months and still nothing. I've left several messages for my representative and he won't return my calls.

i was told that I would be 1 of 2 agents receiving leads for a specific zip code but found out that is not true I have been misled and I would like a refund because of misrepresentation. I'm receiving the same leads as 2 other people and this is not what I signed up for.

My rental house has been listed as for Rent by another person named Anita. Your site say's the information has been verified. I'd like to know how you guys verified this. I have asked 3 times for this to be removed as I have turned this person into The Attny General, FBI and local police. "Anita" [protected] has scammed a young man out of a 900.00 deposit. He contacted our neighbor who got ahold of us to see if we were renting and we advised yes, we rented it out 3 weeks ago and the new tenants already moved in. I decided to contacted this Anita and see how far she is going to scam people. Anita states she is a God fearing person who works for All Saint Evangelical Church and is on a mission trip so she cannot "Show" the home. she wants people to send deposits via Cashapp, Bitcoin or Paypal, requests peoples full names, date of birth and SS #'s for the "Rental Application". Google [protected] and see how many listings are under this "Anita"'s name.

This needs to be corrected ASAP!

I recently used Realtor.com to find a home and was recommended Jennifer by my credit union association. When I met her for the first time, she brought her minor daughter to the showing due to an "emergency". It was a bit unprofessional, but I understood. However, during the showing, she seemed more like the sellers agent than mine.

When I requested closing costs be paid by the seller, Jennifer refused to present the seller with my offer and instead suggested a lower offer. As a 1st time homebuyer, I went on the advice of my agent. I later learned that she should have made an offer and let them counter it. When I brought this up, her smug response was, "Well you got the house didn't you."

Jennifer also called me all times of the day advocating for the seller to cut corners. There were repairs placed on the addendum that were relative to the inspection. Items that called for a licensed contractor. She said that the seller was a "pretty good handyman" and could fix some things himself. Furthermore, the inspection called for additional insulation in the attic to bring it to code. She called me at 8pm on a Tuesday (9 days before closing) to tell me that the seller "didn't want me to lose storage space" & "the additional insulation wouldn't reduce my electric bills" so I don't really need it. I told her I wanted it anyway. When I brought up my concern for her advocating for the seller her response was, "He was doing you a favor." If we were not under contract she would have been fired.

Closing day was supposed to be my day. After the walkthrough, she selfishly tells me that me thinking she wasn't working on my behalf was "hurtful"... as if her feelings mattered the day of my closing. In the end, I closed with no congratulatory gift from her: not a keychain, not a shoe horn, not an ink pen.

I wondered why I couldn't find any reviews on her. Now I know. She did nothing but fill in the blanks for paperwork. I would not recommend Jennifer to anyone looking for a real estate agent.

I gotta say, my experience with Realtor.com has been a bit of a mixed bag. On one hand, I've gotten a few leads here and there, but on the other hand, most of them either already had an agent or just weren't interested in my help. And let me tell you, it ain't cheap to sign up for their services - they make you pay based on an estimate of how many leads you'll get, but in my experience, they never quite deliver on that promise.

Last year, I signed up for a lower number of projected leads, but didn't end up getting them. And then, weirdly enough, they made me pay for a higher number of projected leads the following year, even though I didn't get that many the first time around. They do some calculations at the end of the contract period, but you gotta watch out - they'll try to pull a fast one on you if they can.

The first year, I did get some reductions in my payment, which was nice. But then, when I signed up for a new contract, they put me off three times towards the end of it. And when they finally got their end-of-contract payments and had no more leads to claim, they tried to tell me that the credits I got were for the new contract, not the old one. But the thing is, the months overlap, and they won't give you any credits until the end - and they don't refund, either. They just take it off your future payments. It feels like they're trying to trick you into thinking they're doing you a favor, when really they're just trying to keep you on the hook.

Now, I will say that they're honoring a partial refund based on the lack of leads I've gotten recently. But I had to really fight for it, and they kept trying to mislead me into thinking I'd already gotten enough compensation. And even with the refund, I still spent a lot of money for not much in the way of results.

That being said, I do know that a lot of buyers love the site and use it all the time. I just think that most of them either already have an agent or aren't quite ready to buy yet. And hey, I've had a few of my own buyers send me copies of houses they found on the site, so it's definitely got some value. But if you're a realtor like me, just be prepared to spend a lot of money for not a whole lot of return.

Realtor.com is a company that is well-known for its credibility in the real estate industry. They are affiliated with Fivestreet and move.com, which adds to their reputation. However, I have had a negative experience with them and would like to share my story.

When I first contacted Realtor.com, I was told that even if they didn't have the zip code I wanted, I should apply for the nearest one. I did as they suggested, and within a couple of days, the zip code I wanted became available. However, the cost was close to $600 a month, which was much more than I was willing to pay.

The leads that I received were not worth the money I was paying. They were either duplicated, already had an agent, or not currently interested. When I called them, I felt like I was talking to the back room of Realtor.com, and there was not an actual customer at all.

After expressing my dissatisfaction, I was told that my account would be canceled. However, several months went by, and I kept receiving emails and leads. I had canceled my account, so I sent them to my junk folder, unsubscribed, and moved on.

However, I somehow received another "lead," which was not worth my time to open. I called Realtor.com and told them that I had canceled my account a couple of months ago. They told me that I had not canceled and that I needed to pay them $1200 or be sent to a collection company.

I explained that I had canceled two months ago with a lady and had not opened any leads since. However, they did not believe me and did not send anything in writing to confirm the cancel. They continued to charge me, which damaged my credit.

As a broker who has been in the real estate industry for over 15 years, I should have known to receive written documentation. However, I believe that this is part of their scam, and they don't typically send it. I feel that this is their plan, and they could care less about their longevity.

If you have had a similar experience with Realtor.com, please email me at ***@gmail.com. It would be nice to let them know that they can't use our name while taking advantage of us.

I gotta say, I'm not too impressed with Realtor.com. I signed up for their lead program a couple months ago, and I've only gotten one decent lead out of it. And even that one was just barely worth it.

I mean, I'm paying $221 a month for this service, and I've only gotten five leads in two months. And let me tell you, those leads were not worth the money. The first one wouldn't even return my calls or emails. The next two were for manufactured homes, which I can't even sell without a special license. And the other two were just tire-kickers who weren't really interested in buying or selling anything.

I was promised 40 to 48 leads over the course of a year, but at this rate, I'll be lucky to get half that. And when I called to cancel my account, they told me I had agreed to a 12-month commitment. But I never signed anything, and I certainly didn't agree to pay $221 a month for nothing.

The guy I talked to, Michael Herrera, was no help at all. He wouldn't let me talk to a manager or supervisor, and he just kept telling me that I was getting what I agreed to. But that's just not true. If they were actually providing the service they promised, I wouldn't be writing this review right now.

So, if you're thinking about signing up for Realtor.com's lead program, I'd think twice. It's not worth the money, and the customer service is terrible. Save your hard-earned cash and find a better way to generate leads.

I gotta say, I'm pretty disappointed with my experience with Realtor.com. I thought Tuny Hagie was gonna be a great agent for me, but boy was I wrong. At first, everything seemed fine, but as time went on, I realized that Tuny wasn't really looking out for my best interests. Let me give you a few examples.

So, during the home inspection, we found out that some of the electrical outlets had reversed polarity. I asked Tuny to make sure the seller fixed them before we closed on the house. But when we did the final walk-through, I found out that one of the outlets in the den still hadn't been fixed. When I asked Tuny about it, she told me that we had only requested the outlets in the upstairs bathroom and kitchen to be repaired. But I never said that! She was only fixing the exact things that were mentioned in the inspector's report.

Another time, I asked Tuny to make sure the handrail on the stairs was tightened. But when we did the final walk-through, I found out that the handrail at the top of the stairs was still loose. Tuny told me that we had only requested the one at the bottom of the stairs to be fixed. Again, she was only doing exactly what was mentioned in the inspector's report.

And then there was the issue with the crawl space vents. I found out that two of them were unsecured in the front of the house, so I asked Tuny to make sure they were fixed. But the next day, she told me that she had requested the vents in the back of the house to be repaired, even though there was nothing wrong with them. When I asked her about it, she didn't have an answer. It was like she wasn't even listening to me!

But the worst part was when I found out that the crawl space had flooded and I asked Tuny to bring in AFS to evaluate it. She told me that I was outside of my inspection period and couldn't bring anyone onto the property. What kind of agent doesn't help their client when they need it most?

And to top it all off, I sent Tuny a text message asking her to make sure the house was treated for roaches and that the fireplace was repaired. But somehow, neither of those requests made it to the seller.

Honestly, I've learned my lesson. I don't think I'll ever trust another real estate agent again.

This realtor team is not to be trusted. My son was looking to buy his first home, and it was a stressful process. We found a house and were contacted by Donna Brown. She set up a time to show the house, but her husband stood in for her because she had a conflict of interest where she would make more commission. We set up a time to see more houses with her the following Saturday, but once again, she couldn't be bothered and sent her husband, who brought along his sister. We decided to make an offer on a house, but he wrote up the contract wrong. She corrected it and told us to get financing, homeowners insurance, and gave us a list of inspectors. This was the first week of January. They had written in the contract that they wanted to close on January 27, 2016. We were told that a closing agent would contact us and walk us through the process, and that we would be closing in their office. We got financing, but the bank wouldn't close until February 19, 2016, due to an appraisal holdup because the realty people couldn't provide comparative sales in the area.

On January 23, she finally contacted us to ask for the bank contact because the 19th was not good for her because she was going on vacation. We heard nothing else from her. She didn't respond to voicemail questions, did not respond to texts. On February 2, we emailed her to ask if she had heard anything about closing. She said she had not even contacted them and that maybe she should email them. We again heard nothing until February 12. We emailed and asked again, and she said yes, we were closing on February 18 at 10 am. We emailed again to ask where, and there was no reply. We called from a different phone, and she answered the phone. When asked where we were closing, she did not know. When asked who to make the cashier's check for closing costs, she didn't know and told us to contact the bank and attorney. She said she would call the next day and give us info. We called the next day, and she had no info. In desperation, I called the seller's realtor, and he told me when the closing was, where to go, and whom to contact.

On Tuesday, February 16, we got a call telling us we needed a septic tank inspection. When I asked why she didn't tell me, she said she forgot. Terrible, terrible service. She will tell you she has 17 years of experience, but she can't answer the simplest of questions. She won't find you any answers, and other than writing a contract, you will be on your own. I have had seven coworkers ask me about my experience, and I told them not to use my realtor. I would rate less than 0 if I could.

I gotta say, I had a pretty bad experience with Realtor.com. I mean, I know there's always some bad reviews mixed in with the good, but this one was pretty bad. I wouldn't recommend Geri Anderson or the Bob Lucido Realty Group to anyone. Here's what happened: we signed an agreement with them back in May of 2017, and they promised us they could sell our home in 30 days with their marketing campaign. But then they kept asking us to lower the price, and we ended up dropping it from $650K to $619,900. It seemed like all they cared about was flipping the house and getting their commission.

When we got an offer for $619K, we asked Geri Anderson to give us an estimate of our net proceeds. She sent us an email with a net proceeds sheet that said we'd get $21,278. Based on that, we agreed to sell the house for $619K. But then, just an hour before settlement, we got a call from one of their agents saying we needed to bring a check for $91.30 to close the sale. Apparently the buyer had asked if they could move in within 30 days, and we'd agreed to it. We'd even had movers come in to move us out the day before settlement. So we were pretty upset when we found out we'd have to pay more than we thought.

We didn't really have a choice, though. We'd already signed the contract, so we had to go through with it. But we felt like the Bob Lucido Group had let us down. They were supposed to be professionals, but they didn't give us an accurate estimate of our net proceeds. And when we looked at the net proceeds statement more closely, we realized that Geri Anderson had put the concession to the buyer in the wrong column. That's a pretty big mistake for a realtor to make.

We felt like they should have taken responsibility for their mistake, but they didn't. They just walked away with their commission and left us to deal with the fallout. We made decisions based on their information, and we ended up losing money because of it. We're considering taking legal action at this point, because we feel like they breached their obligation to advise us correctly throughout the sale of our home.

So yeah, I wouldn't recommend the Bob Lucido Realty Group or Geri Anderson. If you're thinking about using them, be careful. They might not give you accurate information, and they might not take responsibility for their mistakes.

I gotta say, Realtor.com is not the best. I mean, if I could give them negative stars, I would. Let me tell you about my experience with one of their realtors, Laurie. She was supposed to be a friend, but she did a terrible job. She was always in a rush and seemed more interested in making a quick buck than actually helping me find a good place to live.

She took me to see this beautiful building, but it was 15 years old and had some serious issues. Laurie didn't seem to care about any of that. She just wanted to show me as many places as possible, even if they weren't a good fit for me.

When I finally found a place I liked, Laurie set me up with some contacts for inspections and whatnot. But they were all terrible. The inspector missed a huge leak in the dishwasher, which ended up flooding my place and causing all sorts of problems. I had to pay $850 for a new dishwasher that was ADA compliant and could fit in the space. And that's not even counting the cost of the installation.

Then, a couple of weeks later, the air conditioner broke. It was a 15-year-old unit, so I guess it was bound to happen. But any good realtor or inspector would have told me to ask for a new one from the start. Instead, I had to shell out another $5,000 to get it fixed.

And now, the hot water heater is acting up. I don't even want to think about how much that's going to cost.

To make matters worse, Laurie told me I signed an "as is" buy, which I was never told about. I feel like she was just trying to cover her own butt and didn't care about me at all.

Long story short, I would never recommend Laurie or Realtor.com to anyone. If you're looking to buy or rent in Fort Lauderdale, stay far away from them.

This company has become a total scam as of recently. I highly recommend you don't purchase leads through them. To begin with, my experience about two years ago, I began my real estate journey. I'm a college student, so I was obviously skeptical of purchasing leads that were gonna cost me $12,000 of the course of a year. I called to get more information on their leads and to see if this was the right choice for me. I expressed my concern of the leads not being reliable. The sales associate assured me that any leads that were not good would be put up for review and "any that were found to be bad leads can be credited to your debit card or to your realtor.com credit. So after asking the sales person multiple times to make sure I was able to get money sent back to my debit card, he assured me it's one hundred percent an option.

Fast forward 10 months later, I received a call from another sales person asking me if I wanted to expand my leads. I told him absolutely not. I would like to cancel my contract and that I would like to put in a request for a lead review and refund because I was displeased with the quality of the leads. That was sometime in the beginning of December 2022. Through December, I received terrible customer service and never received calls back. So I continually called them back asking for an update on my lead reviews (just to be on hold for over an hour, hung up on and never called back, and to be told we'll call you sometime next week to not hear back for months until I called back).

I eventually got hold of one associate who was actually helpful and explained to me how people are very displeased with realtor.com because they did a policy change in January not allowing refunds back to a debit card and how they're only providing credit to the realtor account for more leads (mind you my inquiry on this process started before their policy change) "and he's going to be honest with me we did not call any of our customers" so even their own employee was acknowledging the shady things the company has been doing.

Anyways it's now May 16th, 2023, and through maybe 5-7 calls of hearing "there's nothing I can do for you I'll submit this to the higher end of the office," I finally got a call from the top of the ladder for him to call me and tell me they will not issue the refund and the best he can do for me is give some feedback to their sales associates to not guarantee refunds. So basically telling me I'm screwed already but we'll try to make sure it doesn't happen to anyone else. Also mind you this is after they checked the phone call logs and saw the associate telling me I was eligible for a refund.

I'm a very calm and collected person. I personally usually wouldn't take the time to write a review. But I truly believe they are scamming their customers. Do not make the mistake of not trusting the reviews like I did. Please take into consideration how this company has treated past clients. Thank you!

If you're thinking of using Realtor.com to rent or sell your property, you might want to hear about our experience with Chestatee Real Estate-Chestatee Property Management (CRE-CPM) of Dahlonega, GA. We signed up with them early in 2017 to rent out our former Dahlonega home, but things quickly went downhill. One of their agents had an accident, and we lost several months without being informed. When we finally found tenants, we never got the full monthly rental amount we were promised, and their monthly rental statements were often incorrect.

CRE-CPM pressed us to rent to college students and others whom we felt would be undependable as to paying rent properly and caring for our house. Finally, they found a father-son team to whom we agreed to rent; but when the father died suddenly, CRE-CPM refused to re-write the lease to include only the son. This caused our tenant to believe he could just stop paying rent, which is just what he did, costing us thousands of dollars while he remained in our house.

Our CRE-CPM rental agent told us to evict him, but she also told our tenant he was being evicted, which we had never authorized her to do. This caused him to send us nasty emails claiming to justify his non-payment of rent. Then, our rental agent told us to cancel the eviction, which we did after paying for it, but the damage was done. Our tenant stopped paying any rent at all, and CRE-CPM's feeble efforts to collect it helped lead to his damaging our home and its contents.

Meanwhile, CRE-CPM broke our property management agreement by doing a repair at double the allowed cost for unapproved repairs, while not bothering to check if the former work was under warranty. Our original CRE-CPM rental agent was removed by the firm's owner around then.

After our tenant left, apparently taking some of our items, the owner of CRE-CPM claimed he had supervised the tenant's move, but it turned out he had not even noted items which were missing or damaged, per our complete set of photos of our home prior to tenancy, photos in CRE-CPM's possession. Finally, when we asked that same owner to honor the balance of our property management agreement by re-renting the house, as he promised to do, no serious effort was ever made. When we complained about CRE-CPM's failure to honor the balance of our property management agreement, that same owner immediately got a lawyer who threatened us if we took any legal action.

In the end, we decided to sell our property, rather than risk another such horrendous rental experience. This is just our personal experience with CRE-CPM, but we urge you to beware.

By far the most egregious business practices of all lead gen services that I subscribe to. Leads that are counted towards my lead count have no name, no email, no phone number. Essentially a fake lead. Leads not served in the amount stated in the contract. The leads that do answer (two in several months) are both ironically not in this country but in the same one as each other. The most recent lead was literally a scam, which I have yet to experience on the other three lead gen service providers. Calls go unanswered, complaints not addressed other than an email stating that I was left a voicemail about my account, in which there is no voicemail on my line. STAY FAR AWAY FROM REALTOR.COM!

I have bought leads from realtor.com before and when they didn't meet the amount of leads and lead quality the sales agent said I would receive, I received a partial refund. Last year August I bought 6 months of leads and they were all bad leads, most with numbers that don't exist, even some online scam emails. I also didn't receive enough leads. I did a lead review and am owed over $800, but they apparently changed their policy in January 2023 that they no longer give refunds, only a credit to your realtor.com account. I don't want a credit because I'm not buying more bad leads or using their services. And they won't give a refund for not fulfilling their service that I paid for.

I have paid thousands of dollars for leads, they have promised me a certain amount and at the end of the service when it's not fulfilled there is no one to talk to about this. I have called and emailed customer service multiple times and no one answers or gets back to me. I have emailed their lead review team many times and they email me back that theyre going to call me the next day (I have about 3-4 of those emails) and still no one calls. Realtor.com should be called SCAM.com -I'm honestly just chocked at the poor business they are running. Please agents beware of spending your hard earned money on this website.

On 10/23/22 filled out form online to schedule appt to see home in Turtle Creek, PA. I was contacted, via phone call, by Dare. He read his script, asked detailed questions, then transferred me to realtor Crista Casper. Had no idea what listing I was interested in & seemed disinterested, distracted, & appeared to be multi tasking. Stated she would reach out to the seller to schedule viewing. Needless to say after 2 days of not hearing back from her, I chose to block her contact. On 10/28/22 I texted Dare requesting a reliable, dependable realtor that would actually show me the home & silence, no reply/ response. Very disappointing that I am not valued as a perspective home buyer & my time was repeatedly wasted by multiple employees of realtor.com.

Lynn [protected]

Date : 15 October, 2022

To : David Doctorow Realtor.com CEO

Re : removal of home listing

Our home at 103 Shadowlawn Ave. in Pass Christian MS is not for sale.

It is not on the market.

Additionally, we vehemently object to the baseless, inaccurate, and defamatory disinformation stated in the link to “Risk Factor.”

Further, we feel their disinformation diminishes the value of our home.

Therefore, we demand that your site remove any mention whatsoever our home immediately.

Scott & Caroline Sundberg

Additionally, the site purports a damage assessment of a given property based on a "standard" home, then calculates a damage estimate for various flood depths and then conveys it in a manner that the estimate pertains to the subject property. This disinformation defames me personally and diminishes

our property value.

I am the local listing agent of the property at 11290 36th Pl N, Plymouth, MN. 55441. Under the heading of Environmental Risks it states that this property is an extreme risk of flooding.

Flood Factor™:Extreme

This property’s flood risk is not changing

Where did Realtor.com get this information? There is nothing in the Hennepin County, MN property information that states this. There is nothing in the City of Plymouth, MN property information or tax record that states this and this home is not located in a flood plain and flood insurance is not a requirement for this property.

An agent cancelled a showing for tomorrow because his buyer clients saw this information on Realtor.com.

As far as I know (I also live in this Townhome complex and have sold 6 properties here) there is no official information stating this is an issue.

Please let me know where and how Realtor.com got this information and any other information that would support this extreme statement.

Thanks for any information you can provide. This is potentiallu jeopardizing the sale of this find home.