Real Canadian Superstore review: click and collect

Used click and collect 3 times and never again. It's never ready. And never paid for with card on file. I have had to pay for all 3 orders and none were mine. I then complain in store as I have to wait 30 minutes for them to even come out. This is the worst example of customer service I have ever seen. My last order I picked up at noon and was emailed at 1230 to say what was not available. How is this right? I live 5 hours from the store so not giving what I asked for especially cause i'm vegan is not good. You took away from my eating for the next 2 weeks until I could get back to town to get real groceries.