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Razer Complaints 3

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12:23 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Razer Razer v2 x hyperspeed

i just purchased my razer v2 x hyperspeed from Amazon , i am from India . I am facing issues while registering my mouse on the website , i checked my serial no. and product no. but still it is not working .Pls give me a solution , because idk in future if the mouse gets any issues i need to atleast claim my warranty as this is my first mouse bought from my own money and in India 2599/- rupees is a big amount , soo please do help me!

Claimed loss: not able to register my mouse

Desired outcome: to help me register my mouse on the website

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9:40 pm EST
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Razer Da v2 pro wireless gaming mouse

I am writing this with an overwhelming sense of frustration and disbelief at the abysmal level of service I have received in my attempt to resolve a product issue over the past two months. My case number is [protected].

For the past several weeks, I have patiently followed every instruction and endured seemingly endless delays in the hope of having my Razer mouse issue resolved. Each time, I was met with promises of assistance and resolutions that never materialized.

After multiple interactions with your support team, providing proof of purchase from Amazon, and enduring countless excuses, I was shocked to receive a response stating that my device, purchased from Amazon, was somehow deemed unauthorized because it was through a third-party reseller named "Kermite Electronics Store."

This revelation is not only preposterous but utterly unacceptable. If Razer has an issue with a product sold on Amazon, it is Razer's responsibility to address it, not pass the blame onto the customer. I purchased this product in good faith, expecting the quality and service that Razer claims to provide.

To add insult to injury, your suggestion to purchase Razer products exclusively from authorized resellers is impractical and insulting. I bought this mouse less than six months ago, and now I am being told that, due to a technicality, Razer will not honor its warranty. This is an outrageous stance, and frankly, it is an insult to loyal customers like myself.

I demand an immediate and satisfactory resolution to this matter. Two months of waiting, unfulfilled promises, and now a denial of warranty based on a dubious claim of unauthorized reselling is an unacceptable way to treat a customer. If my concerns are not addressed promptly, I will be left with no choice but to escalate this issue through consumer protection agencies, public forums, and any other means necessary to ensure that others are made aware of the disgraceful treatment I have received.

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10:34 am EDT
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Razer Seiren x microphone

Case #230917-001108 Initiated Sept 17 2023. After purchasing this mic June 2 2023 in less than a month problems started developing and by the middle of September it was unusable. After all the trouble shooting and settings checking it was deemed defective.After contacting customer support I was told it was eligible for replacement. Then they decided I need to contact the seller and ask them to honor Razer's warranty. I have never heard of such a thing. This is a Razer manufactured item with a one year warranty that has gone bad in less than six months and this dishonest company refuses to take responsibility.

Desired outcome: own this failure, do the right thing, stop blaming others and replace it

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Is Razer Legit?

Razer earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Razer to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Razer is known for their high standards and safety. If you're thinking about dealing with Razer, it's wise to check how they handle complaints.

Razer has registered the domain name for razer.com for more than one year, which may indicate stability and longevity.

Razer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Razer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Razer.com you are considering visiting, which is associated with Razer, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Razer website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Razer. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Razer complaint handling

Razer reviews first appeared on Complaints Board on Sep 28, 2023. The latest review Razer v2 x hyperspeed was posted on Dec 5, 2024. Razer has an average consumer rating of 1 stars from 3 reviews. Razer has resolved 0 complaints.
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