CB Travel and Vacations Ramada Complaints #142-161

Ramada review: booked room not refunded

Fehr of Regina, CA

Aug 06, 2019 7:55 pm UTC

Verified customer

My husband and I decided this year we would do a road trip though some of the states this summer. Being from Canada we thought this would be a great way to vacation. While staying in Fort Pierre, SD on our way to Mt. Rushmore we booked a room online at the Ramada Inn in Keystone as it was close to Mt. Rushmore. We had made a mistake when doing so. It had booked it For August 8th and we needed August 1st. We realized right away and changed it. Today is now August 6th and my husband received an email asking to verify our booking. My husband phoned the Ramada in Keystone to tell her that we did not need it and it was supposed to change to 1st as that was the date we stayed. The lady informed him that she could not do it herself that he would need to talk to the manager. She also mentioned that rooms are not usually refunded on Sturgis week but should be able to as there was nothing on the site indicating so. We did not know when Sturgis week was at the time when we booked the room. My husband did phone the manager and tried to explain our situation but was hung up on. He tried a couple more times and was hung up on. We are very reasonable people and can see how certain rules are put in place due to special weeks like Sturgis. I am quite shocked that instead of trying to resolve problem, this person(and I do have a first name) would hang up on someone like that. I really do believe we should not be charged for this room as we changed the date right away. And when we booked it said nothing about Sturgis week. Rooms had to be canceled before 24 hours of the booked date. Well this is more than 24 hours.

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1800 946 476

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Ireland

+1 (800) 062-1218

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Mexico

+1 (800) 912-4668

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Colombia

+1 (800) 507-2738

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Panama

+1 (800) 828-6644

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+1 (800) 854-9517

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+1 (877) 604-0069

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+44 808 100 0783

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United Kingdom

+86 400 821 8831

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+54 800 266 0588

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Argentina

+55 800 047 4766

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Brazil

+51 80 077 537

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Peru

+598 411 002 6916

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privacy.policy@wyn.com

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