We are a family of four that came from Canada on a Disney vacation. We had reservations to check in to Ranada resorts in Orlando on Jan 13 2022. We lost our wallet and the experience we had at the front desk was traumatic. There was no empathy. We told them we had a digital copy of the credit card and if there is any way we could tap it. We were told bluntly by the supervisor on duty and the front desk Lina why waste effort in trying to check you in, call expedia and get a refund. There is nothing we can do if you don’t have a credit card. The supervisor mentioned that she would approve the refund. Expedia called and they were told that there would be no response till Monday. When I went back to the front desk and asked about the approval, I was told that only Managers can approve and there is no manager on duty and there are no guarantees about the refund. It was humiliating for us to hear her tell us in front of many other guests, “ why don’t you go find a property that will take cash”. She accused us of asking her to do illegal things just because we asked her is there anything she can do to help. If this isn’t racial discrimination, I am not sure what is.
Such a inhumane and traumatic experience. Please help ensure that the refund atleast is processed.