The complaint has been investigated and
resolved to the customer's satisfactionResolved Rakbank — harassment
resolved to the customer's satisfaction
I have been on default for more than 4 months with RakBank Credit Card since I got terminated with my previous company and just recently joined a new company. Last month of November, I paid the amount of AED 700. Then I received a call again from certain Mohd (+[protected]) saying that it's not enough and I have to pay more than 1000 otherwise they will file a police case against me. I have explained to him thati just recently joined a new company and I could only pay for this amount.
Mr. Mohd (+[protected]) started calling me and relling me indecent words, such sa B*ch, stupid lady, idiot and the F* word. and even sent me an SMS that CID is already hunting you, and then he called me that He will make sure that I wil be put in jail and will be thrown inside the jail like a pig and get raped there and started to say I'm a very indecent girl with very bad attitude and other things which made me cry and worried. How could he say those words? I don't know him and he doesn't even know me. When I explained why there is delay on my payment, he told me to shut UP and he doesn't need my explanation. He's saying that even if I pay him 1Million Dirhams still he will not accept it and he will make sure that I will be insifde the jail and get dumped there. Such a prestigious bank treats their customer like this? what can I do if I lost my job and the fact that I did not leave the country means I am willing to pay them back and wil never turn back on my obligations. They should understand that there is economic crisis and unexpectedly I got terminated and I know my obligations.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr. Khan,
Request you to provide your contact details to assist you further.
Regards,
RAKBANK team