The complaint has been investigated and
resolved to the customer's satisfactionResolved Rakbank — harassment
resolved to the customer's satisfaction
I have been on default for more than 4 months with RakBank Credit Card since I got terminated with my previous company and just recently joined a new company. Last month of November, I paid the amount of AED 700. Then I received a call again from certain Mohd (+[protected]) saying that it's not enough and I have to pay more than 1000 otherwise they will file a police case against me. I have explained to him thati just recently joined a new company and I could only pay for this amount.
Mr. Mohd (+[protected]) started calling me and relling me indecent words, such sa B*ch, stupid lady, idiot and the F* word. and even sent me an SMS that CID is already hunting you, and then he called me that He will make sure that I wil be put in jail and will be thrown inside the jail like a pig and get raped there and started to say I'm a very indecent girl with very bad attitude and other things which made me cry and worried. How could he say those words? I don't know him and he doesn't even know me. When I explained why there is delay on my payment, he told me to shut UP and he doesn't need my explanation. He's saying that even if I pay him 1Million Dirhams still he will not accept it and he will make sure that I will be insifde the jail and get dumped there. Such a prestigious bank treats their customer like this? what can I do if I lost my job and the fact that I did not leave the country means I am willing to pay them back and wil never turn back on my obligations. They should understand that there is economic crisis and unexpectedly I got terminated and I know my obligations.
The complaint has been investigated and resolved to the customer's satisfaction.