The complaint has been investigated and
resolved to the customer's satisfactionResolved Rainbow — terrible product
resolved to the customer's satisfaction
We purchased our playset 4 years ago and it looks like complete ***. It has mould all over the rubber parts, the wood is rotting and my kids won’t go near it.
Rainbow says this is normal wear and that I need to clean it weekly with Simple Green cleaner. Can you believe this crap? I am supposed to go clean the playset that is in my back yard weekly? It is supposed to have a lifetime warranty and is already falling apart. The Simple Green cleaner does nothing and the local dealer here is not helpful and could care less at our dissatisfaction with this expensive product we so stupidly bought. Don’t buy a playset with this company, they suck and are constantly full of crap. Once they have your money, they could care less about you.