RailRestro
Reviews and Complaints

RailRestro is a popular platform for ordering food on trains in India, offering passengers a wide variety of meal options during their journey. With its expansive menu, easy-to-use app, and availability across major train routes, RailRestro has gained a reputation as a convenient service for passengers looking for fresh, restaurant-quality food delivered right to their seats.

Railrestro is the most irresponsible company ever. I ordered food at 7.44pm(prepaid), to be delivered at Gooty station at 8.30pm. Didn’t receive the food. Called 25-30 times no satisfactory response. Manager sleeping at home, I’m suffering here. Have to wait for 24 hours to talk to manager. Have to wait for 3-5 working days for refund. You can’t deliver at next station. Do you believe in cust. Satisfaction? One agent said out of 10, we can’t deliver 2 orders on a daily basis. 20% missed orders & u call yourself a company? Agents are disconnecting phone on my face. There is no one on the floor who can handle my concern. Had it been any other country the company would have to regret this but this is India my friend. There is no such thing called cust. service, satisfaction, cust. Value, timeliness. IndianRailways please do no allow such frauds for food delivery in train. These guys do not respond after getting money. There were 3 other people who received food bcz it was COD. Order no. 3118188

Hello, I am vendor in Vapi, Valsad. I deliver food in train which the customer order. But unfortunately Railrestro team has not given me the payment from last 3 months. They are giving me only dates. And the person in charge named Amit is not responding to calls and messages. They are not responding. Please understand we need to pay it to other people . We are in debt.

. However, my experience with RailRestro was quite the opposite. Booking food online for my train journey was made quite easy with their website, railrestro.com. The menu was quite extensive, so I had a lot of options to choose from.

I ordered the Veg Thali and chai for my lunch, and it arrived at my seat on time. The food was well-packaged and looked appetizing. Upon opening the containers, I could see that the portions were quite generous. The food itself was delicious, and the spices used were just right.

Another bonus was the chai, which was perfectly brewed and piping hot. The packaging of the tea made it easy to drink without any spills. I was quite satisfied with my meal from RailRestro.

The only downside was that there were a few spelling and grammar errors on the website, but that didn't affect my ordering experience.

Overall, I would definitely recommend using RailRestro to order food for your train journeys. Its ease of use, extensive menu, and timely delivery make it a great option for when you don't want to rely on the usual train food.

I recently ordered the jain deluxe thali from RailRestro and was a bit disappointed with my experience. The meal was missing some important components such as curd/yogurt, pickle, and salad which are typically included in the thali. Instead of butter roti, I was given plain chapati which wasn’t as satisfying.

What really made my experience worse was the customer service. They weren’t able to address my concerns or resolve the problem. It seems like they just kept taking my complaints without actually offering a solution.

Overall, my experience with RailRestro wasn’t great. They need to work on better customer service and ensuring that all components of the meal are included. I wouldn’t recommend this service based on my experience.