CB Hotels and Accommodations Radisson Hotels Complaints #142-161

Radisson Hotels review: Embarrassing accusations

sunyata politowicz of Phoenix, US

Feb 18, 2009 12:26 pm UTC

Resolved

Over the past 6 months a have been forced away from living at my home due to a toxic mold allergy. I have been staying at uper scale hotels hoping to have a more cleanly place to stay. This week I chose the radisson in tucson because it is close to my home and my family. I cant be around my own 4yr old daughter due to contagiosness of my illness and my daughter having weak a week immune system from an earlier heart surgery. Well when I reached the hotel, my room was very clean and comfortable. However when I went to take a shower, my shower itsefl had lots of mold on the tile walls. I didnt not say much because I had two seperate reservations and knew I would be able to transfer rooms as a new client in two days... I told the staff on my last night I would like to change rooms when my first reservation was done. The manager had been very compassionte over the phone, appologised and asked if I would like to move earlier. I agreed, thinking the room would be a healthier choice. Now they had the cleaning service use bleach every where supposedly. They asked me to check the room out myself.in awe I saw this room actually had more mold then the 1st. The head of the cleaning staff told me it was calcium build up, not mold. I have been deathly ill and have much knowledge on mold due to my situation so I knew she was wrong. I moved because they were acting like I was insaine and I just wanted to relax. Now the staff was asked for extra towels so I can step on them without touching the floor itself. When I am one showering, I must take these towels and remove them from my room. All my belongings are in ziplock bags and disinfected due to how sensetive my allergy is. The night I moved I was very ill. I asked for more towels after my shower and ordered dinner. I had bread with my entree an I was eating my bread had two black dots emerging from my cheese. I called down to the restraunt to make them aware. The rest mngr came & coudnt see anything and he left. I opened the burger entree plate and saw no pickle, lettuce ect. I called and asked if it came with becasue I read this in the menu. The mngr answered told me it wasnt. I hung up read the menu saw I was correct and let the staff know it was included and the should have knowledge of the menu instead of assuming I was wrong. Next thing ya kno, I have 4 yes 4 police officers at my hotel door banging. I answered in shock as the walked in started rummedging through my things and asking who I had in my room. I was alone as I have been for months with brief interludes from my family through these heart breaking months, and asked why they were here. They said the staff called assuming I was seeing bugs and accusing me of using methemphetamines. Now I know not everyone knows the danger of mold. (especially since you dont use bleach to clean it, adding to chemicals) and I have skin lesions and a few special requests such as towels. But to have the police called on me bang on my door go through my stuff to find nothing but medical records and infornmation about my very true illness. Is absolutely disrespectful as well as rude. They ever asked me anything prior thier contact with the cops. They are a hotel who should bring you as many towels as you want and c onsidering I made the mngr staff aware of my medical condition prior to my arrival, I believe them treating me this way due to the way I look as well as letting thier staff know I had something crawling on my dinner and then requesting condiments on my burger that should have been there in the 1st place is down right rude and non compassionate. I am a paying customer a well respected person and I am going through the worst experience I have ever encountered. I am looking for compassion and help. Instead I am being treated like I am crazy and a drug addict. Having law enforcement make scene at my suite, invading my stuff and personal items while other costomers watched... To find absolutely nothing wrong but my health.
And still no appology and no respect and I am still getting attitude. Not to mention I really want to change rooms becasue this one is worse and I know ill expect more static from them if I do. This is me and my kid previous to this maddness look perfect skin! Head to toe, taken months ago. The 2nd is more recent. I am sick of having to prove myself. I am a nice person. I am not rude, nor insaine I am a terrific mother and I am going through hell.

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Radisson Hotels phone numbers

+1 (800) 333-3333

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Radisson Hotels emails

info@radissonhotels.com

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Radisson Hotels address

701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States

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