The complaint has been investigated and
resolved to the customer's satisfactionResolved RAC Motoring Services / RAC Group — Awful service
resolved to the customer's satisfaction
I am Barclays Bank Customer, I have addition plus account which collects almost £14.50 from my current account every month. Against this amount; they promised to provide me some services like RAC (Car Road side assistance), medical insurance and some other services. I am paying this amount to Barclays banks since long. Today on 21st of April, 2009 my car broke down when I left my office at 5:40 and car did not start. I contacted to RAC, they said they will come to me between 50 to 90 minutes to provide me help. They also said whoever is coming to you will contact you when he is about 10 minutes away from you. As per this statement I should wait at least 80 minutes which was already long enough. After waiting 90 minutes, when I contacted them again to inform no one is here and I am still waiting... I was afraid by hearing their response that they have not got any person to come to me and I might have to wait for more 2 to 4 hours. I replied them, you could inform me about this in start so I could have gone in time to home instead of wasting my time here in car park after spending my whole day in office. They said we cannot do any thing. We can only say you to wait but we cannot promise any thing. I dont think this was worth. I called to Barckays people to complain about RAC because I was paying to Barclays. They transferred me to RAC and they again after wasting my more 20 minutes promised to call me back in 10 minutes but never called back in next another hour. So finally wasting my almost 3.5 hours I left that place and left my brother there with the car; who has contacted to a mechanic who has promised to come and provide service by getting huge fees. Now I am planning to speak to my Solicitor and will discuss with him what can I do agains Barclays and RAC.
I would request to all new users to not business with Barclays and not to get service of RAC so atleast they will know what loss they can get by not providing required service to their customers.