Official Dispute: Quotex Withholding My Original Capital ($700 USDT) Under Account Closure
I am filing this official complaint against Quotex for withholding my original deposit of $700 USDT, despite providing full identity verification.
My trading account was recently terminated under Clause 1.28 (multiple accounts) due to a beginner's mistake. I accept the platform's decision to permanently close my trading accounts, and I am not asking to trade on the platform again. However, according to international financial compliance and Quotex’s own general protocols, the platform has no legal right to confiscate my original, untouched deposit once my real identity is proven.
The internal support system is completely automated and keeps closing my tickets with copy-pasted bot responses (referencing Clause 2.2.4), refusing any human review. I have already prepared and submitted a high-definition live selfie holding my National ID along with a handwritten note to prove I am a genuine individual retail trader.
Here are the undisputed transaction details of my funds:
Registered Account Email: [protected]@gmail.com
Original Deposit Amount: $700 USDT
Network Type: TRC-20 (TRX)
Blockchain Transaction Hash (TxID): 20ce63e0c9f4e21a874ef274ee4737d68b81b650809855f1bd18227df8279952
My Source Wallet Address: TGcvBap2swXCsTgFA8YFAmmczBxZ5FqcNf
Quotex Destination Wallet Address: TBwoYwGdyX8S3eYr2iFNyYmta5ZV37bEv3
Withholding a client's original deposit after full verification constitutes financial fraud. I demand that a human compliance officer from Quotex reviews this case manually, bypasses the automated bot system, and processes the $700 refund immediately back to my source Binance wallet.
I will keep this dispute active across all public financial forums and review platforms until my original capital is returned
Claimed loss: $700 USDT
Desired outcome: A full refund of my original deposit ($700 USDT) to my Binance wallet, closure of all duplicate accounts, and a manual review by a human compliance officer
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