If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My experience was that Quicken's rates are mediocre at best, and they are less than forthcoming with specific loan closing variables and cost factors. Why would anyone comply with the mountains of documents they want to finally arrive at a firm loan rate? Not me. I opted for a local vendor that I know, trust, and gives back to my community on a regular basis.
The complaint has been investigated and resolved to the customer’s satisfaction.