Menu
ADVERTISIMENT
Home Online Shopping QS Supplies qs-v99330 kartell k-vit astley 2-door floor standing unit and ceramic basin

QS Supplies  -  qs-v99330 kartell k-vit astley 2-door floor standing unit and ceramic basin

B
Author of the complaint
5:08 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Qs supplies. Fraud & scam company... Be aware!
Ordered a bathroom ceramic basin & vanity unit and had to wait approx 21 days from order to delivery. Phoned up to track order and was spoken with very arrogant attitude after sales support agent, terrible customer service, zero communication apart from initial order email. Nothing they could do because they were waiting on a supplier. Poor communication. Bathroom sink refit was put on hold awaiting for sink costing more money for the builders. Finally it arrived, opened it was terrible shocking as its completely black scratch marks all over the white basin. Absolutely crap and very very poor quality product. Tried to contact the customer service and was repeatedly told to raise the fault through their company website portal which is again a crap, as it is accepting any faulty/damaged mail and picture due to their software issue. Phoned customer service and spoke to support agent and asked to email the pictures to support desk. Did that, now they are refusing to replace the product nor refund it. Now, they are blaming the manufacturer for their mistakes. Such cheap practices and a scam company. We are now left with a damaged item, I paid £247.44 for the sink unit. All gone. Qs supplies is a fraud company. Never ever do business with them. A complete farce, unprofessional & shouldn't be in the retail business. You can only determine how good or bad a retailer/e-retailer is once there is a problem because anyone can sell something but how do they resolve an issue? The biggest insult for me is that they couldn't be bothered. Reported to trading standards and involving financial ombudsman.

ADVERTISIMENT

More QS Supplies complaints & reviews

QS Supplies - Horrendous service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Awful experience
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Horrifying experience
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Dishonest trading
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Faulty goods, customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Damaged goods not replaced
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Faulty tap
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QS Supplies - Terrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

46 complaints
17 resolved 29 unresolved

QS Supplies contacts

(added by reviewer)
72 Forest Road, Leicestershire, United Kingdom
ADVERTISIMENT