QOO10no response from seller on damaged products (order no. [protected])

V Nov 20, 2018
This review was posted by
a verified customer
Verified customer

Hello, I would like to lodge a complaint against the seller: EuropAce (https://www.qoo10.sg/shop-info/EuropAce?global_yn=N).

Order No. [protected]

I received my parcel on last Friday (16-Nov-18) night. I have ordered tower fans on the 11.11 [Buy 1 get 1 free]. First, when I opened the parcel, the fans delivered were not the model that I ordered, but I'm fine with that. However, when I tried the fans, both fans are not functioning at all.

I wrote to the seller regarding this issue on the same night and until today no response from the seller. I have also requested for exchange yesterday and the same no response from the seller.

Please assists on this issue as I'm worried after 7 days the seller will not exchange the products.

Thank you.

Regards,
Vincy

no response from seller on damaged products (order no. [protected])
no response from seller on damaged products (order no. [protected])
no response from seller on damaged products (order no. [protected])

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