QOO10
reviews and complaints

I have bought a Japan Asahi Grade 3D 9H Tempered Glass and a Tempered Glass Scratch-proof Black Case with the above said company on 22 Sep 18. The courier that I have chosen is through Smartpac which I have paid additional $5.90 so that I would be provided with a tracking number. However, the tracking number (SM300539688SG) they provided is not a workable number. In addition, I have not received my products even after a week. I have informed the shop of the above but they have since stop replying me.

I ordered 2 powerbanks on Qoo10 from seller 13mobile on 15/09/18, selecting delivery. However, after 16 days of no delivery. I realised the seller had managed to somehow change the delivery method to self pickup and only released the coupon code when it has expired.

It is unfortunate that they can use such unscrupulous methods and get away with it. Please do not support this seller, 13mobile.

Referring to my cart number [protected] for the order that I made on 30th Aug 2018, the item had not arrived till todate 23rd Sep 2018.

When I checked the tracking number NVMYDQHEC006401682, status is always been pending pickup.

When I checked my credit card statement, the amount had been deducted from my account.

May I know will I be getting my item which I still want it or you will be refunding the money to me?

I had made a complaint via phone to customer service a week ago and customer service will need to wait for reply in 7 days time. May I know what is the status.

Order from HotMall ([protected]@qq.com ).

Cart no. : [protected]
Payment Date : Aug 15, 2018

On 15 Aug, i Order 3 dress from https://www.qoo10.sg/item/2018-NEW-SUMMER-KOREAN-LADIES-FASHION-DRESS-PLUS-SIZE-COLLECTION/603674124?selectedOptions='.

Then they told me one of the dress out of stock, will refund to me. The dress cost me $10.80, but the seller only refunds me $5.90.

I ask for the reasons, they took days to reply to my message when I keep messaging them, they told me, I need to bare the shipping fees?!

This is too much, I order 3 dress and I am entitled to have free shipping, is their shop not have the stock why should I bare the shipping fees?

I feel that this is not fair to me. Please advise.

Thank you.

Didn't send my order. I have proof that seller admit didnt send the order.
Delaying my refund by refuse to accept. Copy and paste the same reply over and over again.
Phishing act by seller.
Seller stated that require my sensitive information eg utlities bill, bank statement.
Seller insist it is their policy to demand person letter for proof of address.
I already send a photo of my other package with my address to seller. They refuse to accept.

Please check seller for scam

I ordered four T-shirts on 28 June and the seller only delivered three. I contacted them immediately and Seller responded that they will check. After several chasers and while Seller did respond that they had refunded, I still have not received the refund after a month! I can only conclude that this Seller is dishonest and was only patronising me.

Q00 10 - please investigate this case thorougly!

Dear Sir/Mdm, I made a purchase via Auction. My order number is [protected] and I was notified that the collection point is at 150 Beach Road Gateway West #18 -01. After reaching the mentioned address today, I was informed there was no item to be collected and it turned out to be a PRANK. Was this an act of God ? I had sent my enquiries to QPost on 22July after making payment last Sat and there was no reply from the mentioned seller. Does it take 3 working days for your staffs to notify the customers over your mistake? The auction period was from 15 July to 21 July and 8 customers have submitted to this SCAM . Please investigate and explain.

I ordered/made payment for this item on 30 May 2018. They took about 3 weeks to deliver the item to me on 19 June 2018. It's faulty item (not able to charge properly), seller did not arrange for pick up, instead they asked me to send the item back on 11 July 2018, still now news from them! from 30 May till now i m still not able to use the item!

Date of order: 30 May 2018
Seller Info: Berrylalola
Order number: [protected]

To whom it may concern,

My company have been selling on Qoo10 Singapore for more than a year now. Monthly we spending quite a hefty sum just on qspecial and keywords bidding. After becoming an active power seller on Qoo10 we were assigned to Yun Xin (Account manager) since Nov 2017. However no help such as time sales / group buy etc support were render to us. We tried contacting you guys for a change of AM because we just cannot afford to wait 2 weeks - 2 months for a reply from the current AM. In our last WhatsApp conversation with Yun Xin. She refused to assist us on timesale/groupbuy and mentioned that a new AM is being assigned to us. So meanwhile we should just continue with our keywords bidding instead.

We have contacted you guys for a change of account manager (AM) on these occasions:

16/4/18
3/5/18
3/7/18
6/7/18
17/7/18

However, our emails were not being treated seriously. All we received was template responses and telling us that "Please clarify further your enquiry as we unable to understand clearly the issue."

We strongly believe that you guys can definitely do better than those template responses and handle this matter more professionally. Appreciate and hope your relevant department can contact us to resolve this matter soon!

Thank you very much!

With Best Regards,
Benny Huang
HP: +[protected]

I have ordered a toner on 23rd April 18 via Qoo10 from this company named Cocoxx, last 2 letter xx was hidden for my protection. There was no notice received at all from this seller for a month regarding delayed delivery and I emailed on 25th May to informed them that I have not received the item. They replied they will check and reply ASAP. But I waited till 6/6 still no update from the seller as I submit non item received claim and ask the seller to refund the money back if they can't deliver. They replied they have informed Qoo10. I waited and follow up on the 8th June still no refund notice. So I submit review on the seller website to warn the other buyers not to get cheated for this due to money paid item no received and no refund on 12/6. The seller warned me for my genuine review and remove those reviews and informed to file police report and send legal letter to me for my defamation! I want to complaint here what is the Right of being a Buyer in Qoo10 for such a seller and my genuine reviews? What is Qoo10 action taken for this kind merchant selected? Qoo10 indeed took a week plus after my call on the 14/6 to ask for refund my money back, whereby I have submitted my non received claim since 25th May, why Qoo10 took so long for simple refund and role acting as a middle party?

I ordered adidas shoes on May 22 2018 i wait for 2 weeks haven't deliver yet so I decided to ask to the seller then the seller replied that the item is already shipped. Then suddenly have staff of Qoo10 message me tru SMS ask me if I receive my parcel so replied no then she/he replied that she/he will inforn the office .then have someone ask me if I receive my parcel tru watsapp i said no i wait for almost 2 weeks until now haven't deliver yet then they replied they inform the delivery staff i wait for how many days i ask again they said that my order lost . So i call the customers service and she said that my order is lost so they send a email to the seller to refund the item then she said that i will ask the seller if can refund o resend the item . Then I send a message to seller i ask if possible to resend my order then they replied that i must negotiate to Qoo10 customers service then u replied that i call them already they say that they send a email to you and she/he replied me they haven't receive yet so i ask the # of the Qoo10 customers service if it is correct or not she/he replied me that they cannot confirm for me i must check by my self .

i dont know what to do they just pass to each other . If i ask the seller they want me to contact the Qoo10 if I contact the Qoo10 they want me to ask the seller. Haissst make me angry

I call in call centre to enqire about my item as I think is deflective, the guy Wan keep twisting my work and don't seem want to help me call Amir, he comment on my English is bad, who is he to say that, this is the first time I get this comment, I think he not well train in handle call and complain. I hope q10 can look into it, I feel I am force to recive the deflective item

I ordered a pregnancy pillow and paid on the 7th of may. The supplier texted me the color of that pillow that I wanted was out of stock, I dont mind and chose another colour. Next, it was supposed to be delivered on the 25th of may. So I waited patiently. Now it's already 2nd of june and I received nothing just a stupid email telling me that my order has been delivered and asking me for feedbacks when I dont received a [censored]. And when I tried to track back there's no history! So frustrating! I have all the transaction details and I have all my order number and that email but strange.. There's no order history! And what is this complaints board for?! Will I get a refund?! Bloody scammers!

Seller: Beauty U n ME / no contact No. and address provided
Order : [protected] /[protected]/ [protected]/[protected]/[protected]
Total amount : $51.35

28 April -Order date
03 May - Sent email to seller to check on status, no reply
04 May- sent email no reply
09 May - Seller replied, will cancel 1 bottle out of 5 bottles due to no stock no further advise on the rest of the orders
15 May - i checked on status, no reply
17 May - Seller email said that have tried to called me and mentioned some item also no stock, but i received no such call in the email no further advise on shipping status .
17 may- i replied to seller to cancelled all the orders and refund to me. due to this orders taking to long

In MyQoo10 Seller indictated shipping delivered. Which i cant click on return or exchange due to I need the them to refund.

Please assist to help me to get back the reund of $51.35

thanks
Charlotte

had make an order $479 for Mi Roborock (2nd Gen) on 29/04 and was dellivered on 3rd of May pretty fast delivery.

It was a Mother's Day pressent for my wife. Unfortunately my nightmare started after i have unboxed the Robot.

Not working dut to internal issue, text Seller no reply.

Call multiples times CS, it took 2 weeks then Qoo agreed to send back to seller for "CHECKING".

Waited for 2 days never pick up my item, called Qexpress was told that system couldn't find my order.

I have paid Qexpress to send back to seller and should be on it way there.

I want to find out has anyone here facing the same issue as me and how can i get back my refund.

Also if Qoo refuse to do anything can I approach CASE .

Please Advise, thank you.

Reason of review: Poor customer service.

Monetary Loss: $479.

Preferred solution: Full refund.

I liked: Variety of products.

I didn't like: Worst customer service ever come across.

Hi, I would to lodge a complain against the above mentioned company. I have made an order for a lg g5 phone cover on the 22nd april 2018. It has been 17days and its still not delivered. I have also made an inquiry on 7th may and there was no response from them. Also, checked my order using the tracking no. with singpost and the status cannot be found. I hope to hear from u soon. Thanks.

Hi,

I'd like to request for an investigation on the above-mentioned seller.

I put in an order on 4 Apr, and till date the item is still in transit to dispatch center. I've tried reaching out to the seller several times via Q&A board and PM, but there was no response thus far. Has the seller gone out of business?

Link: https://www.qoo10.sg/item/RAON-STYLE-2017-NEW-KOREA-FASHION-NEWSBOY-HAT-MESH-TRUCKERS/420016000?selectedOptions=
Order number: [protected]

I have ordered "DIY 5D Eiffel Tower at Night Paris Diamond Painting for Home Decor" (number of order is [protected]) on Mar 07, 2018 from seller moyute. And instead of Diamond painting I have received" Watercolor Painting". Please refer to attached Picture. I have requested seller to change item or refund me money. Till now I haven't received neither correct item nor refund. Kindly investigate.

By the way, I have submitted my request immediately after delivery:

Dear Seller,

The item i ordered is diamond painting but what i received was water color painting. Which is not what I paid for. Please send me the correct item or return money.
Mar 13, 2018 (Tuesday) AM 9:00:36

Seller(moyute)
ok, we will send it again, thnaks
Mar 14, 2018 (Wednesday) PM 2:05:55

i am a seller user ID eintech. i requested to review my new registered listings for so many times through QSM message tool even sent the email to the sales manager. your support team keep telling me will contact the sales manager or they will inform the sales manager. unfortunately i been waiting for one month and still keep request your team to help review my new listing like a stupid.

Hi Manager in charge,
I am frustrated with qoo10 Sg support regarding the refund of my purchased tempered glass brand is not what is stated in my order email confirmation.

I have multiple corresponses with your Sg support staff via qpost and to date they have NOT answered my last question.. I have informed your support to call my mobile but they are continuing using qpost with usual delays.

MY order no. [protected];
Please check my qpost refund for this order.

Appreciate your management attention on this matter. I am looking forward to hear from you soon.

/Mav
[protected]