Puma
reviews and complaints

My son received this great Jersey for his birthday. The Jersey was hard to come by in his size and finally found it! Very disappointed to report that my Sons pulisic Jersey has letters peeling off of it after only washing twice. Turned inside out and did not put in the dryer. Really makes me mad! I waited a long time for this Jersey and would like it fixed for sure.

Shoe twist mechanism doesn't work.my doughter loves your shoes.she is disappointed with this shoe as just worn hand full of times.can you please mend.also back is in stuck.can you fix.i buy slot of your products thru the years.we are bloggers so we write about everything and experience we have.i have told her not to write anything about shoes as it's just a one off just see how you can resolve this matter first so hopefully you'll get good honest feedback.lol.any thanks.i have enjoyed your products most of my life.can you please get back to me as soon as you can.cheers big fan:-).

I just got these on 5/25/2018 and they are falling apart I have never had a pair of shoes fall apart so fast I am very disappointed with them. I purchased them for work because of the soft foam insert they were comfortable but they are falling apart and that doesn't do me any good I need a good pair of shoes I walk upwards of 10 miles a day and I guess I'm going to have to go back to Nike my last 4 or 5 pair of Nike shoes have lasted years and the puma shoes only lasted two months looking forward to hearing from y'all about what we can do to resolve this issue.

Thanks
Brad

I purchased a pair of puma flip flops at Gordmans in Valparaiso Indiana on July 13, 2018 . The first day that I wore them the toe part came out and I was forced to buy a pair of shoes at the Indiana Beach giftshop which set me back $19.99 plus tax. Puma has always been one of my favorite brands but I am not at all happy with this defect . I would very much like to either send my brand new flip flops back to you for repair or a voucher to be sent to me so that I may replace them myself. I currently own many Puma items and actually have a order number for a new steel toe pair of Puma shoes but unless this matter is resolved I am holding off on the steel toe shoes at this time. Thank you for your time in this matter and I hope to hear back from you at your earliest convenience.
Debbie Watson
206 East State St #1
North Judson, In 46366

Good morning, I bought a pair of Puma soccer boots on the 1st May 2018. I played 4 games and the boot is ripping open on the sides and front R-side boot. I went back to the shop i purchased it from and they said they cannot give me a replacement pair or refund my money. I do not believe this is fair.
I would really like a replacement pair of size 11 soccer boots. This has never happened and if i had issues previously they would assist me, this is really a first.

I bought puma one rugby boots is January 2018 in pretoria south africa . I recieved puma studs with my puma one rugby boots that you screw in .I played a few games in my puma one rugby boots. And know the 2 rear studs on both boots are in unplayable conditions . As the studs are to sharp and is a danger towards other players. I practice 2 times a week and play a match on weekends we play on normal grass feilds. I did not use anything to harm the studs . I did not damage the studs intentionally.

I bought puma shoes on 3rd Feb 2018 from delhi, pacific mall, lifestyle outlet, after 3 months of use the foam inside has teared off from one shoe, seems like some quality issue, i was very happy with the shoe but could not expect these kind of issues with such a bing brand, please help me in this matter, i have moved to Australia and cannot even go back to storeto get this checked.

Greetings: I hVe spoke with Davian regarding an issue with a purchase of puma shoe for my daughter On her birthday... she loved the shoes so much and I always purchase puma brand.
After 2 weeks the right side ripped open, I took back to the store ( Robert Wayne 9469 w. Atlantic blvd #9493 Coral Springs FL 33071 ) tel#[protected]
They refused to return or exchange since I don't have the box ! Never I have saved the box for any shoe. Customer service at that location was extremely unprofessional and unhelpful.
I have a reference # [protected]
Pics have taken and recipet available
My name is Sam my phone [protected]
Email [protected]@yahoo.com

Hi,

I recently bought a pair of shoes. (Puma Men's Tazon Axelion Training Shoes (Grey/Black, Size 10) - Men's Training Shoes)
After wearing them for a few days, I felt a sharp pain on the side of my foot, near the heel. I noticed that there seemed to be a solid piece of something inside the shoe. I cut a hole into the lining, and pulled out a hard, rock-like piece of plastic (?), see photos; It caused a blister on the back of my foot. I'm very surprised that new shoes could have this defect in them. Can you please let me know what I should do?

Thanks,
Dai

Hello!
I am Rajesh kumar having first experience with puma which was my worst experience ever in any shopping.
I have not seen this type of worst service anywhere either in Reebok, flipkart, amazon, shopclues etc. Sorry to say this was my first and also last experience with puma and I will never either shop myself or not tell any of my friends to do shopping in puma store.

Is this the way to behave with any of your customers? Someone place an order on 02/04/2018 and he got delivery of that order within one week. Afterthat he found that the order was different from that which was placed by him. He soon after seeing the order called to puma customer care and tell about the order. The customer only apologied for that. Will this apology converte into the original order? I want to put my concern before you that I was in the plan to wear that shoe in a wedding which was going to be arrange on 20/04/2018 but due to your nonsense act I will not wear that shoe and I will have to wear a slipper because I am from a average family. If you did a wrong then it was your duty that you should send the original order as soon the delivery reached your courier centre. But you will follow the whole procedure which takes 10-15 days and in between these days the customer will move without shoe&slipper.

At last I want to say that this is not the right way to behave to any of your customers. I am very sad as well as very confuse that how any branded company can do this type of low virtue work.

Yours unsatisfied customer
Rajesh kumar
[protected]
[protected]

Dear Respectable team,
I had a very critical complain from shrook store at cairo where a deputy branch manager "Mohamed Hamdy" call me with a very tough way in order to solve my problem at your side. he couldn't be an employee for puma an international land mark... He treat me as a slave working at his side... really I am very upset for this situation and I will escalate this issue to the top top level and I will spread what I see and hear to all the media in Egypt... where I trust on Puma but I will never deal with Puma again...

appreciate your feedback regarding to the above..!

Bay this olive green solid sweatshirt in Myntra online shopping in 25/jan/2018 using this product in last tweenty day now wash this product in proper way but this product damage and cotton bubbles remove and look is very bad, this product defecative so I want reples this product ASAP in urgent basis.this first product bay in puma and this product are damage I am so unhappy this product.

I purchased a pair of men's tennis shoes on November 24. He has worn them appx 10 times. It is dec 14 and they are falling apart! I paid $80 for these shoes and I'm very disappointed in the quality. We have always been a puma family and I'm saddened by the quality of these shoes. The front of the toes are completely tearing away. These are only worn to school. As a matter of fact CARRIED to school and changes into them so he doesn't get them dirty

This is the worst customer service I have ever dealt with. They clearly do not care about their customers and speak to you like you are either dumb or they are just tired and annoyed with their job. I tried to order here for their Black Friday sales offline, firstly, the order kept saying it was not working so I kept trying... then I checked my bank account and it charged me four times! I called and they said that it was just something that would go away, so I then called my bank who said that one payment did go through and the rest were being refunded and that they would call the company and let them know it was going through. I wanted to see the payment go through but instead it just eventually disappeared. So they have told me there is nothing I can do to get my order and there is no way to get the sale prices that I had specifically ordered at that time for. They basically just sounded like they wanted to end the phone call as quickly as possible. There is no reason for the payment to not have gone through and there should have been no issues ordering in the first place. I will never order from puma again as this is not the first time that there has been issues with there online ordering system. Horrible service and no care for customers.

Dear Puma,

This is very stressful thing that we have purchased one article from your official site there is a defect in that article, we went near by store in sonipat there we meet Mr Rahul Arora who used several excuses to send us back and when we prove each and every thing then they told that these shoes are NOT ORIGINAL and do what you want to these will not get exchange, he also stated that if you will put the request it will go to Mr Rakesh Pandu who is in Chandigarh as area store manager he will reject that
These are the type of staff you have in your stores, stating you people strict action should be taken against these people otherwise will go to twitter and consumer court .

1. Issue in shoes is tong comes out Photo attached, need to be replaced
INVOICE no INV28G2017134409484
ORDER NO: [protected]
INVOICE DATE :28/7/2017
HSN:[protected]

Yatin Arora
[protected]

I've had my shoes for 2 weeks . Purchased two pairs @ rack room shoes. I've wore my cell regulate twice and they already ripped. Is there some kind of refund or a shoe exchange you guys do? The pic on the front of the shoe shoes the rip and the other shoes the condition, just to prove I've hadn't had them for long I hope I could get a response back. My email is [protected]@gmail.com

1) Purchased three sets of Puma Shoes on 17-6-17 from Velocity Ventures, GL-22, Jail Road, Hari Nagar, New Delhi Vide their receipt No : 57074.

2) On 12-8-17 one set torn of and was given to the Velocity Venture. He told that it will take 15-20 days to repair.

3) On 27-8-17, when enquiry was made, they told that shoe cannot be repaired and you should take another with new one.

4) When one pair was selected under replacement, he asked me to pay more Rs. 325/-. I paid Rs. 325/- on 27-8-17 and purchased new one for Receipt No : 57074 Hence my complaint is :

- My old shoes was valued Rs. 3674/- (having MRP of Rs. 6665). Why I paid Rs. 3999/- (having MRP of Rs. 3999). My earlier shoes having the MRP of Rs. 6665/- I paid Rs. 3674/- and for replaced shoes having the MRP of Rs. 3999/- I paid Rs. 3999/- (more payment of Rs. 325/-).

Ashok
email : [protected]@yahoo.com

I was a huge fan of Puma and ordered a lot from them. Last time I purchased from them I got nothing but headache. I received a pair of shoes which were too small but I was sure there will be no problem with returning because it was Puma but I was so wrong. I contacted them and they refused to help, they said that it was my fault that I ordered wrong size. I'm very disappointed with them. I will not buy from their online store ever again!

I always loved Puma and always was satisfied with the quality of the clothing and shoes.
I was a loyal Puma customer for years and never had any issues until I decided to order from their online store. I placed my order and it took them months just to deliver one small package! I called almost every day and asked about my order and they tried to assure me that there was nothing to worry about. When I spoke to their reps it was clear to me that these people were not happy and did not want to help me.
I did receive my order but this entire experience was a real nightmare! Do not order from Puma online store!

Comment: Hi,
Falling standard of Brand Puma : I was a fan of Puma products until last year when I bought a Puma Shoe from Select City Mall, Delhi. I had to shell out rs 5200 for the shoe and was given all sorts of promises that it will withstand at least 2-3 years. To my utter shock the soes gave away within 5-6 months and the fabric has been torn at 4 places . This is shocking as it comes from a brand like Puma.
I had invested this much rupee on Puma product because of the trust that we have on the brand, but after this bitter experience I doubt if i will buy PUMA shoe again. Why to waste this much rupee on PUMA if it gives away so easily. Also when i thought of writing on consumer forum websites i was shocked to see others having similar problems. Please review my case and do whatever necessary.