Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Apparel Puma Complaints #42-61
Puma

Puma review: very poor customer service ( 1 comment)

S
Author of the review
5:03 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

23 emails, 5 Messenger Messages, 10 twitter messages in addition to speaking with a litany of customer service agents, one supervisor and one online manager and NO one could assist me with tracking an order that was placed on September 18, 2019 .
I have an email from Puma.com saying that order had been shipped on 9/20 . Very bad business practices.

Puma - very poor customer service - Photo 1
View 0 more photos
More
Send message
Copy link
Report
1 comments
Add a comment
R
R
Rudgear
Charlotte, US
1 comments
Send a message
Dec 08, 2019 12:49 pm UTC

I have a great pare of Puma high top leather shoes that I love, but the bottom rubber is all cracking and falling apart. It's like the rubber is brittle. I always try to buy Puma brand because they fit well and up till this problem, have always been comfortable.
I added pictures, they are no longer wearable.

Puma - very poor customer service - Photo 1 - comment #2105843
View 0 more photos
More
Copy link
Report

More Puma reviews & complaints

Puma - complaint in shoes 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Puma - store manager 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Puma - shoes sarted tearing 1
Puma - return / exchange defected shoes
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Puma - crack in shoes 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Puma - Clothing
Puma - Ferrari r cat
Puma - child shoes
Puma - Puma's Customer Service is a Disappointment: Inconsistent Policies and Bordering on Fraud
Puma - Puma Shoes: Disappointing Quality and Customer Service
View all Puma reviews and complaints

  1. Puma Contacts

  2. Puma phone numbers
    1800 185 675
    Click up if you have successfully reached Puma by calling 1800 185 675 phone number 1 1 users reported that they have successfully reached Puma by calling 1800 185 675 phone number Click down if you have unsuccessfully reached Puma by calling 1800 185 675 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling 1800 185 675 phone number
    100%
    Confidence score
    Australia & New Zealand
    8800 200 1948
    Click up if you have successfully reached Puma by calling 8800 200 1948 phone number 1 1 users reported that they have successfully reached Puma by calling 8800 200 1948 phone number Click down if you have unsuccessfully reached Puma by calling 8800 200 1948 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling 8800 200 1948 phone number
    100%
    Confidence score
    Russia
    +1 (800) 102-7862
    Click up if you have successfully reached Puma by calling +1 (800) 102-7862 phone number 0 0 users reported that they have successfully reached Puma by calling +1 (800) 102-7862 phone number Click down if you have unsuccessfully reached Puma by calling +1 (800) 102-7862 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +1 (800) 102-7862 phone number
    India
    +49 913 2810
    Click up if you have successfully reached Puma by calling +49 913 2810 phone number 1 1 users reported that they have successfully reached Puma by calling +49 913 2810 phone number Click down if you have unsuccessfully reached Puma by calling +49 913 2810 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +49 913 2810 phone number
    100%
    Confidence score
    Germany
    +1 (888) 565-7862
    Click up if you have successfully reached Puma by calling +1 (888) 565-7862 phone number 0 0 users reported that they have successfully reached Puma by calling +1 (888) 565-7862 phone number Click down if you have unsuccessfully reached Puma by calling +1 (888) 565-7862 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +1 (888) 565-7862 phone number
    USA and Canada
    +44 203 326 5481
    Click up if you have successfully reached Puma by calling +44 203 326 5481 phone number 2 2 users reported that they have successfully reached Puma by calling +44 203 326 5481 phone number Click down if you have unsuccessfully reached Puma by calling +44 203 326 5481 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +44 203 326 5481 phone number
    100%
    Confidence score
    United Kingdom
    +353 14 373 638
    Click up if you have successfully reached Puma by calling +353 14 373 638 phone number 2 2 users reported that they have successfully reached Puma by calling +353 14 373 638 phone number Click down if you have unsuccessfully reached Puma by calling +353 14 373 638 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +353 14 373 638 phone number
    100%
    Confidence score
    Ireland
    +43 12 675 375
    Click up if you have successfully reached Puma by calling +43 12 675 375 phone number 1 1 users reported that they have successfully reached Puma by calling +43 12 675 375 phone number Click down if you have unsuccessfully reached Puma by calling +43 12 675 375 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +43 12 675 375 phone number
    100%
    Confidence score
    Austria
    +32 25 886 833
    Click up if you have successfully reached Puma by calling +32 25 886 833 phone number 1 1 users reported that they have successfully reached Puma by calling +32 25 886 833 phone number Click down if you have unsuccessfully reached Puma by calling +32 25 886 833 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +32 25 886 833 phone number
    100%
    Confidence score
    Belgium
    +420 234 102 171
    Click up if you have successfully reached Puma by calling +420 234 102 171 phone number 1 1 users reported that they have successfully reached Puma by calling +420 234 102 171 phone number Click down if you have unsuccessfully reached Puma by calling +420 234 102 171 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +420 234 102 171 phone number
    100%
    Confidence score
    Czech Republic
    +45 78 774 494
    Click up if you have successfully reached Puma by calling +45 78 774 494 phone number 1 1 users reported that they have successfully reached Puma by calling +45 78 774 494 phone number Click down if you have unsuccessfully reached Puma by calling +45 78 774 494 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +45 78 774 494 phone number
    100%
    Confidence score
    Denmark
    +358 974 790 209
    Click up if you have successfully reached Puma by calling +358 974 790 209 phone number 1 1 users reported that they have successfully reached Puma by calling +358 974 790 209 phone number Click down if you have unsuccessfully reached Puma by calling +358 974 790 209 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +358 974 790 209 phone number
    100%
    Confidence score
    Finland
    +33 180 144 518
    Click up if you have successfully reached Puma by calling +33 180 144 518 phone number 1 1 users reported that they have successfully reached Puma by calling +33 180 144 518 phone number Click down if you have unsuccessfully reached Puma by calling +33 180 144 518 phone number 1 1 users reported that they have UNsuccessfully reached Puma by calling +33 180 144 518 phone number
    France
    +30 211 198 3869
    Click up if you have successfully reached Puma by calling +30 211 198 3869 phone number 1 1 users reported that they have successfully reached Puma by calling +30 211 198 3869 phone number Click down if you have unsuccessfully reached Puma by calling +30 211 198 3869 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +30 211 198 3869 phone number
    100%
    Confidence score
    Greece
    +39 689 970 526
    Click up if you have successfully reached Puma by calling +39 689 970 526 phone number 2 2 users reported that they have successfully reached Puma by calling +39 689 970 526 phone number Click down if you have unsuccessfully reached Puma by calling +39 689 970 526 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +39 689 970 526 phone number
    100%
    Confidence score
    Italy
    +352 20 204 236
    Click up if you have successfully reached Puma by calling +352 20 204 236 phone number 1 1 users reported that they have successfully reached Puma by calling +352 20 204 236 phone number Click down if you have unsuccessfully reached Puma by calling +352 20 204 236 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +352 20 204 236 phone number
    100%
    Confidence score
    Luxembourg
    +31 202 623 362
    Click up if you have successfully reached Puma by calling +31 202 623 362 phone number 1 1 users reported that they have successfully reached Puma by calling +31 202 623 362 phone number Click down if you have unsuccessfully reached Puma by calling +31 202 623 362 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +31 202 623 362 phone number
    100%
    Confidence score
    Netherlands
    +351 211 141 349
    Click up if you have successfully reached Puma by calling +351 211 141 349 phone number 1 1 users reported that they have successfully reached Puma by calling +351 211 141 349 phone number Click down if you have unsuccessfully reached Puma by calling +351 211 141 349 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +351 211 141 349 phone number
    100%
    Confidence score
    Portugal
    +34 911 390 152
    Click up if you have successfully reached Puma by calling +34 911 390 152 phone number 1 1 users reported that they have successfully reached Puma by calling +34 911 390 152 phone number Click down if you have unsuccessfully reached Puma by calling +34 911 390 152 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +34 911 390 152 phone number
    100%
    Confidence score
    Spain
    +46 852 509 909
    Click up if you have successfully reached Puma by calling +46 852 509 909 phone number 2 2 users reported that they have successfully reached Puma by calling +46 852 509 909 phone number Click down if you have unsuccessfully reached Puma by calling +46 852 509 909 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +46 852 509 909 phone number
    100%
    Confidence score
    Sweden
    +41 445 510 011
    Click up if you have successfully reached Puma by calling +41 445 510 011 phone number 1 1 users reported that they have successfully reached Puma by calling +41 445 510 011 phone number Click down if you have unsuccessfully reached Puma by calling +41 445 510 011 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +41 445 510 011 phone number
    100%
    Confidence score
    Switzerland
    +86 400 821 5065
    Click up if you have successfully reached Puma by calling +86 400 821 5065 phone number 1 1 users reported that they have successfully reached Puma by calling +86 400 821 5065 phone number Click down if you have unsuccessfully reached Puma by calling +86 400 821 5065 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +86 400 821 5065 phone number
    100%
    Confidence score
    China
    +81 462 589 071
    Click up if you have successfully reached Puma by calling +81 462 589 071 phone number 1 1 users reported that they have successfully reached Puma by calling +81 462 589 071 phone number Click down if you have unsuccessfully reached Puma by calling +81 462 589 071 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +81 462 589 071 phone number
    100%
    Confidence score
    Japan
    +82 800 820 888
    Click up if you have successfully reached Puma by calling +82 800 820 888 phone number 1 1 users reported that they have successfully reached Puma by calling +82 800 820 888 phone number Click down if you have unsuccessfully reached Puma by calling +82 800 820 888 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +82 800 820 888 phone number
    100%
    Confidence score
    South Korea
    +55 113 070 6890
    Click up if you have successfully reached Puma by calling +55 113 070 6890 phone number 1 1 users reported that they have successfully reached Puma by calling +55 113 070 6890 phone number Click down if you have unsuccessfully reached Puma by calling +55 113 070 6890 phone number 0 0 users reported that they have UNsuccessfully reached Puma by calling +55 113 070 6890 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Puma emails
  4. Puma address
    Puma Way 1, Herzogenaurach, Massachusetts, D-91074, Germany
  5. Puma social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2026
  7. View all Puma contacts
Puma Category
Puma is ranked 111 among 138 companies in the Apparel category
#109 Hundred Acre Hood Hundred Acre Hood #110 Spool72 Spool72 #111 Puma Puma #112 Destira Destira #113 The Apparel Group The Apparel Group
Puma Alternatives
HanesBrands 136 reviews Nano Socks 11 reviews Shop So Real 5 reviews LilySilk 10 reviews Ebbets Field Flannels 15 reviews