Puma.comvery poor customer service

S Sep 27, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

23 emails, 5 Messenger Messages, 10 twitter messages in addition to speaking with a litany of customer service agents, one supervisor and one online manager and NO one could assist me with tracking an order that was placed on September 18, 2019 .
I have an email from Puma.com saying that order had been shipped on 9/20 . Very bad business practices.

very poor customer service

Responses

  • Ru
    Rudgear Dec 08, 2019

    I have a great pare of Puma high top leather shoes that I love, but the bottom rubber is all cracking and falling apart. It's like the rubber is brittle. I always try to buy Puma brand because they fit well and up till this problem, have always been comfortable.
    I added pictures, they are no longer wearable.

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