Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Residential Sales PulteGroup Complaints #42-61
PulteGroup

PulteGroup review: poor quality, poor warranty response, unethical business practices

W
Author of the review
12:18 pm UTC

The quality of the delivered townhouse style condos in Mountain Lakes, NJ is atrocious, and the warranty process is frustrating, dishonest, and unethical. On top of that we suspect financial fraud and are working on our case with a litigator.

In our brand new condo we've had never-ending issues. And we are the ONLY owners on this community since past year.

Below are just a SMALL sample of them - we have a lot more, and many active warranty issues that are still not resolved - these issues are not routine, small issues like floor creaks or nail pops from ceilings/walls.

* Carpet unraveling due to not being installed properly. Fixed in a poor way with exposed carpet backing on section where the carpet threads already came out.

* Kitchen and laundry room cabinets that *bend* when you put normal everyday items on them like dishes in the kitchen and laundry detergent in the laundry room. The cabinets are worse quality than Ikea! We were told the cabinet shelves won't be replaced unless they bend so much that they break. Its not real wood, it's particle wood.

* Some of our brand new cabinets have already had to be replaced because of installation/material quality issues.

* One wall stud wasn't even nailed into place, we could move it sideways with 1 finger.

Other studs are not properly nailed into place either. The warranty manager asked if our own contractor could nail them into place instead of Pulte employees!

* A toilet wouldn't flush properly and the warranty manager (in writing) tried to lie and state that that's how low-flow toilets worked - meanwhile we have 2 other toilets of the same design that flushed properly.

*HVAC system stopped working twice in the summer, with 4 visits necessary from AC technicians due to incorrect sump pump discharge routing. The issue took legal threats and months of back and forth to get fixed - and the core issue was over a $3 section of pipe that need to be added for the sump discharge and routed to a drain.

* Interior wall drooping and crooked on one side.

Mostly fixed after 4+ attempts - but still not all the way straight. They say it falls under their margin of error so its acceptable.

* Missing shingles on roof with exposed building envelope allowing water to enter. Fixed after weeks of legal threats and several visits from the Pulte warranty manager.

I've heard Pulte is being sued in North Caldwell because of water intrusion issues across their property there.

* Windows that don't open and close properly - ALL latches had to be replaced because they were filled with drywall dust. Now some windows make terrible noises when opening and closing - and we've been told we just have to "wear them in." And these windows when pulled out of the unit works perfectly.

* Every single window (except one that had to be replaced because it was installed with a broken frame and one window in a bathroom) is difficult to open because the window openings were not built square.

* No bank wants to cover so you have to go with Pulte Mortgage which gives you higher APR then outside. And this news comes after they have your initial deposit.

If you would like to learn more about our experience, feel free to come by as we are the only ones living here when this property has been in market for over an year so far.

More
Send message
Copy link
Report
0 comments
Add a comment

More PulteGroup reviews & complaints

PulteGroup - I'm done with them 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PulteGroup - very poor fit and finish 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PulteGroup - fraud 4
PulteGroup - lowest bidder 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PulteGroup - scam and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
PulteGroup - flooring upgrades
PulteGroup - Earnest money not refunded after even promised to refund the same 2
PulteGroup - Lennox AC unit
PulteGroup - New Home Construction | Prioritization 1
PulteGroup - poorly built home 1
View all PulteGroup reviews and complaints

  1. PulteGroup Contacts

  2. PulteGroup phone numbers
    +1 (800) 777-8583
    Click up if you have successfully reached PulteGroup by calling +1 (800) 777-8583 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (800) 777-8583 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (800) 777-8583 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (800) 777-8583 phone number
    +1 (678) 245-5242
    Click up if you have successfully reached PulteGroup by calling +1 (678) 245-5242 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (678) 245-5242 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (678) 245-5242 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (678) 245-5242 phone number
    Altanta, GA
    +1 (843) 460-9360
    Click up if you have successfully reached PulteGroup by calling +1 (843) 460-9360 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (843) 460-9360 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (843) 460-9360 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (843) 460-9360 phone number
    Savannah
    +1 (800) 664-3094
    Click up if you have successfully reached PulteGroup by calling +1 (800) 664-3094 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (800) 664-3094 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (800) 664-3094 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (800) 664-3094 phone number
    Arizona
    +1 (800) 762-5858
    Click up if you have successfully reached PulteGroup by calling +1 (800) 762-5858 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (800) 762-5858 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (800) 762-5858 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (800) 762-5858 phone number
    The Reno Area, NV
    +1 (877) 337-8583
    Click up if you have successfully reached PulteGroup by calling +1 (877) 337-8583 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (877) 337-8583 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (877) 337-8583 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (877) 337-8583 phone number
    Colorado
    +1 (888) 739-4393
    Click up if you have successfully reached PulteGroup by calling +1 (888) 739-4393 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (888) 739-4393 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (888) 739-4393 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (888) 739-4393 phone number
    Rhode Island
    +1 (703) 359-7480
    Click up if you have successfully reached PulteGroup by calling +1 (703) 359-7480 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (703) 359-7480 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (703) 359-7480 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (703) 359-7480 phone number
    Frederick County & Eastern Shore
    +1 (888) 898-9712
    Click up if you have successfully reached PulteGroup by calling +1 (888) 898-9712 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (888) 898-9712 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (888) 898-9712 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (888) 898-9712 phone number
    Florida
    +1 (352) 291-7350
    Click up if you have successfully reached PulteGroup by calling +1 (352) 291-7350 phone number 1 1 users reported that they have successfully reached PulteGroup by calling +1 (352) 291-7350 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (352) 291-7350 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (352) 291-7350 phone number
    100%
    Confidence score
    The Ocala Area, FL
    +1 (866) 313-9950
    Click up if you have successfully reached PulteGroup by calling +1 (866) 313-9950 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (866) 313-9950 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (866) 313-9950 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (866) 313-9950 phone number
    Tampa, FL
    +1 (888) 898-9714
    Click up if you have successfully reached PulteGroup by calling +1 (888) 898-9714 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (888) 898-9714 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (888) 898-9714 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (888) 898-9714 phone number
    Treasure Coast, FL
    +1 (904) 363-0482
    Click up if you have successfully reached PulteGroup by calling +1 (904) 363-0482 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (904) 363-0482 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (904) 363-0482 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (904) 363-0482 phone number
    Jacksonville, FL
    +1 (855) 618-0727
    Click up if you have successfully reached PulteGroup by calling +1 (855) 618-0727 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (855) 618-0727 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (855) 618-0727 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (855) 618-0727 phone number
    The Orlando Area, FL
    +1 (847) 639-6038
    Click up if you have successfully reached PulteGroup by calling +1 (847) 639-6038 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (847) 639-6038 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (847) 639-6038 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (847) 639-6038 phone number
    Missouri
    +1 (877) 785-8348
    Click up if you have successfully reached PulteGroup by calling +1 (877) 785-8348 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (877) 785-8348 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (877) 785-8348 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (877) 785-8348 phone number
    Indiana & Kentucky
    +1 (877) 850-2546
    Click up if you have successfully reached PulteGroup by calling +1 (877) 850-2546 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (877) 850-2546 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (877) 850-2546 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (877) 850-2546 phone number
    Kansas
    +1 (888) 686-0269
    Click up if you have successfully reached PulteGroup by calling +1 (888) 686-0269 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (888) 686-0269 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (888) 686-0269 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (888) 686-0269 phone number
    Virginia
    +1 (866) 618-0640
    Click up if you have successfully reached PulteGroup by calling +1 (866) 618-0640 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (866) 618-0640 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (866) 618-0640 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (866) 618-0640 phone number
    Michigan & Minnesota
    +1 (800) 664-3089
    Click up if you have successfully reached PulteGroup by calling +1 (800) 664-3089 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (800) 664-3089 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (800) 664-3089 phone number 17 17 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (800) 664-3089 phone number
    Las Vegas Area, NV
    +1 (877) 686-4379
    Click up if you have successfully reached PulteGroup by calling +1 (877) 686-4379 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (877) 686-4379 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (877) 686-4379 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (877) 686-4379 phone number
    Pennsylvania
    +1 (505) 761-9606
    Click up if you have successfully reached PulteGroup by calling +1 (505) 761-9606 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (505) 761-9606 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (505) 761-9606 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (505) 761-9606 phone number
    New Mexico
    +1 (704) 414-7031
    Click up if you have successfully reached PulteGroup by calling +1 (704) 414-7031 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (704) 414-7031 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (704) 414-7031 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (704) 414-7031 phone number
    North Carolina
    +1 (330) 849-3504
    Click up if you have successfully reached PulteGroup by calling +1 (330) 849-3504 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (330) 849-3504 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (330) 849-3504 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (330) 849-3504 phone number
    Ohio
    +1 (877) 831-2779
    Click up if you have successfully reached PulteGroup by calling +1 (877) 831-2779 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (877) 831-2779 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (877) 831-2779 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (877) 831-2779 phone number
    Oregon & Washington
    +1 (843) 740-7270
    Click up if you have successfully reached PulteGroup by calling +1 (843) 740-7270 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (843) 740-7270 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (843) 740-7270 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (843) 740-7270 phone number
    South Carolina
    +1 (615) 550-2045
    Click up if you have successfully reached PulteGroup by calling +1 (615) 550-2045 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (615) 550-2045 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (615) 550-2045 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (615) 550-2045 phone number
    Tennessee
    +1 (281) 749-8009
    Click up if you have successfully reached PulteGroup by calling +1 (281) 749-8009 phone number 0 0 users reported that they have successfully reached PulteGroup by calling +1 (281) 749-8009 phone number Click down if you have unsuccessfully reached PulteGroup by calling +1 (281) 749-8009 phone number 0 0 users reported that they have UNsuccessfully reached PulteGroup by calling +1 (281) 749-8009 phone number
    Texas
    More phone numbers
  3. PulteGroup emails
  4. PulteGroup address
    3350 Peachtree Road, NE, Atlanta, Georgia, 30326, United States
  5. PulteGroup social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 21, 2026
  7. View all PulteGroup contacts
PulteGroup Category
PulteGroup is ranked 22 among 379 companies in the Residential Sales category
#20 Howard Hanna Howard Hanna #21 KB Home KB Home #22 PulteGroup PulteGroup #23 Taylor Morrison Taylor Morrison #24 SpareFoot SpareFoot
PulteGroup Alternatives
Lennar 208 reviews Barratt Homes 5 reviews Smith Douglas Homes 26 reviews Andrew The Home Buyer 1 review Adarsh Developers 1 review