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Pulte Homes Customer Care Service

PulteGroup, Inc.

3350 Peachtree Road, NE
United States - 30326

Customer Support Phone Numbers

+1 800 777 8583 10 9

Pulte Homes Complaints & Reviews

Pulte Homes / 1 year of groundbreaking delay (Continue on). Not mentioning the finishing time.

wdhpy on May 12, 2017
I ordered a condo from pulte’s onyx at san jose last year in june/2016. The move-in date on the contract is feb/2017, but until today (May, 2017), that lot is not even breaking the ground — i’m not saying that it’s not finished. I’m saying that they did not even break the ground after almost a...

Pulte Homes / disrespect to warranty

Since receiving the house a year ago, those responsible for the warranty are stalling any necessary repairs. For months I've been requesting repairs to the floor that is loose, a failure in the finish of the garage wall and cracks in the outer walls, but they usually ignore the variou...

Pulte Homes / Our home

Theresa Crowe on Mar 17, 2017
We have endured a nightmare with our new home, on our walk through prior to closing our field manager Tony was extremely rude and threatened to cancel our closing if we didn't sign off on a multitude of problems, we had Mivers coming and drove from Indiana to our new home in Hilton Head...

Pulte Homes / House finishing and sales deceptions

Joyce McDonald on Feb 11, 2017
We purchased a lot and had a house constructed at Alamo Ranch in San Antonio a little over a year ago... in fact, we moved one year ago on Feb. 12, 2016... Many of the interior finishing details are cheap and not as described during the point of sale... we ended up accepting the house...

Pulte Homes / Poor construction and poor customer service

Mey Tan on Jan 26, 2017
We closed the house despite there are a lot of things needed to be fixed and finished. They promised to do it as soon as possible. Unfortunately, after six months since we moved in, they haven't finished what they promised. I tried many times to reach out to them. There is no responses. The...

Pulte Homes / New house stonehaven boerne tx

Kent005 on Jan 6, 2017
We just bought a new house end of December 2016 in Boerne, TX. The home builder, Pulte Homes, has been very difficult to work with. They said our house would be done before we closed. It was not. They cut lots of corners. Did a terrible job with tape and texture on the drywall. Leaky...

Pulte Homes / One year warranty work

KBPanchal on Jan 2, 2017
Hello pulte team, i am assuming this complaint will be reviewed by pulte main office and not dcservice office (Melody Mayes, customer care coordinator, Pulte group, 9302 lee highway, suite 1000, fairfax va 22031, dcservice@pulte.Com). ***If you are going to forward this complaint to above...

Pulte Homes / Repairs to my home

kmauch on Nov 8, 2016
I live at 4226 pico norte ln. Rio rancho, nm 87124. I have a kitchen island that needed to be realigned and during this alignment they took the entire island down and then had to readjust the island, while doing so it made both ends of my island offcenter causing a discrepancy in the...

Pulte Homes / Carolina bay

Lee roy on Sep 17, 2016
Homes in Carolina bay lack attention to detail in every aspect of the building process. I understand now why mungo homes was builder of the year in 2012. My first home I built was a mungo home paid half the price in same area and have no complaints with that house. Everything with pulse wa...

PulteGroup / Cracked front porch leading to cracked home slab at Sun City Carolina Lakes in Ft Mill, SC

William Schodorf on Sep 17, 2016
PulteGroup of Pulte Corp was notified of a cracked home slab that started at the front porch in November of 2014. Pulte people looked at the cracks and stated we should watch and see if the cracks increased. Pulte customer service looked at the porch slab and home slab again in June 2016...

DiVOSTA / Pulte Homes / Manned and unmanned security gate issues at IslandWalk at the West Villages

Chip Johnston on Apr 5, 2016
The entrance is somewhat impressive with a gate house manned 24 hours, and two sets of gates to give the impression of serious resident security considerations presented to potential home buyers at IslandWalk at the West Villages, in Venice - North Port, Florida, built by Pulte Home...

Pulte Homes / Poor Roof and Poor Service and PR

H. Janet Ward on Mar 9, 2016
I have called and email Pulty Warranty at least seven times. I purchased my home in 2011 and Pulte refuses to correct the cracked barrel tiles. I was told at signing that barrel tiles 5 years are warranted for five years. I lived in South FL in a barrel tile roof which was warranted for ten...

Pulte Homes / Poor quality / bad quality y service

Marcio Quiles on Jan 30, 2016
I bought a new house with Pulte homes in July 2016, during home inspection, I found issues on hard wood floor, and the contrusction manager said that this would be fixed 2 months later (september 2015), but several inspections has been made, nothing, no fix performed and the quality...

Pulte Homes / Flooring Upgrades

Reviewer36721 on Jan 17, 2016
We purchased a Pulte home in August. We upgraded most of the flooring in the house to engineered hardwood costing over $20, 000 in a house costing over $500, 000. During our walk thru, we were give a bright orange handout indicating they were not responsible for damage such as scratche...

Pulte Homes / Poor Service & Customer Support

Reviewer96827 on Nov 13, 2015
I was contacted on November-02-2015 by the Pulte Site Superintendent Potomac Green Del Webb Community in Ashburn VA. they would require entry into my Condo unit to retrofit the exterior condensate drain pipe with heat trace so that it does not freeze during the winter. As part of thi...

PulteGroup / Home consruction no insulation!

Diana & Alan on Nov 3, 2015
Even though we paid for it, we have discovered that there is NO insulation in this Ft Myers FL Centex home. We couldn't figure out what made our electrical bill so high (over $200 per month) while neighbors had no such issues. when we had bathrooms, kitchen remodeled we discovered...

Pulte Homes / Wont fix stucco falling off. Home under warranty

Buck Familyman on Jul 3, 2015
Home is under warranty. Stucco has been falling off for years. Pulte wont do anything. I put up information (freedom of speech) signs right next to their signs. Pulte took them and threw in dumpster. Not their land, not their property. Called police. Police gave signs back but would not...

Pulte Homes / Wrong size air conditioner

Sarah Hatfield on Jun 28, 2015
The motor and compressor went out on my A/C unit after only six years on 19 June 2015. So I called the repair guys (Cool Air Now) and they fixed it. Then on 27 June 2015, the A/C went out again and they couldn't fix it. Then the service manager came out on 28 June 2015 and told me...

Pulte Homes / French doors wood rottening

ELLA PORTER on May 12, 2015
We purchased a pulte home in 2006 we have had several problems. The air conditioning did not work; we had to have it repaired; now we found out that the french doors leading to the deck the wood that holds them together is rottening; the deck is a joke the wood is cracking and not safe to...

Pulte Homes / Home Humidifier

dchaput on Feb 24, 2015
So this was a bit shocking. We had an Aprilaire humidifier as part of our original home construction (unfortunately 19 years ago...). Last night I was looking at it because our humidity level in the house was REALLY bad. After investigating, I discovered that first they had installed in...

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