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Pulte Homes Customer Care Service

PulteGroup, Inc.

3350 Peachtree Road, NE
United States - 30326

Customer Support Phone Numbers

+1 800 777 8583 12 11

Pulte Homes Complaints & Reviews

Pulte Homes / "approved" complaint vs. "disapproved" complaint involving sun city georgetown

C.H.Sandlin on Sep 18, 2017
Since my complaint, direct to the Homeowners / Developer board was disapproved (i didn't give 5 stars), I will direct this to Pulte Homes. First, I visit Sun City several times a year to golf and relax with my brother and sister-in-law. The whole experience has been enjoyable for the...

Pulte Homes / windows

Diane Naples on Sep 7, 2017
Can I have who my windows were purchased from to see if they are still under warrant. I have four windows that the seals are broken and need to know how to repair. 2 windows bedroom, 2 windows kitchen area. Mold is forming outside on these windows do not know if this is from the condensation that...

Pulte Homes / air conditioning

Darrel Hund on Jul 18, 2017
This is regarding our Lennox air conditioning unit. After 3 1/2 months in our new built home our air failed. In our area the temperatures were in the 110 degree range so it was critical to have air. The emergency phone number got us a serviceman in 24 hours, but he was unable to correct...

Pulte Homes / lennox air conditioning system

Wynn Hoke on Jun 12, 2017
Our Home is three years old and we are having to replace part of our Lennox air conditioner system. After calling Pulte they told us that it is not there problem. How can you put a product into a home that you know will break?! This is really poor customer service and home quality. The...

Pulte Homes / return of deposit with contingency agreement

BCoveyou on Jun 6, 2017
Signed a contract to build a house with Pulte Homes in Charleston SC with a contingency to sell our current home. We were told we would get our deposit back if we did not sell our house. The contract expired on May 19th and they send us a contract to renew extending until June 18th. We...

Pulte Homes / 1 year of groundbreaking delay (continue on). not mentioning the finishing time.

wdhpy on May 12, 2017
I ordered a condo from pulte’s onyx at san jose last year in june/2016. The move-in date on the contract is feb/2017, but until today (May, 2017), that lot is not even breaking the ground — i’m not saying that it’s not finished. I’m saying that they did not even break the ground after almost a...

Pulte Homes / disrespect to warranty

Since receiving the house a year ago, those responsible for the warranty are stalling any necessary repairs. For months I've been requesting repairs to the floor that is loose, a failure in the finish of the garage wall and cracks in the outer walls, but they usually ignore the variou...

Pulte Homes / our home

Theresa Crowe on Mar 17, 2017
We have endured a nightmare with our new home, on our walk through prior to closing our field manager Tony was extremely rude and threatened to cancel our closing if we didn't sign off on a multitude of problems, we had Mivers coming and drove from Indiana to our new home in Hilton Head...

Pulte Homes / house finishing and sales deceptions

Joyce McDonald on Feb 11, 2017
We purchased a lot and had a house constructed at Alamo Ranch in San Antonio a little over a year ago... in fact, we moved one year ago on Feb. 12, 2016... Many of the interior finishing details are cheap and not as described during the point of sale... we ended up accepting the house...

Pulte Homes / poor construction and poor customer service

Mey Tan on Jan 26, 2017
We closed the house despite there are a lot of things needed to be fixed and finished. They promised to do it as soon as possible. Unfortunately, after six months since we moved in, they haven't finished what they promised. I tried many times to reach out to them. There is no responses. The...

Pulte Homes / new house stonehaven boerne tx

Kent005 on Jan 6, 2017
We just bought a new house end of December 2016 in Boerne, TX. The home builder, Pulte Homes, has been very difficult to work with. They said our house would be done before we closed. It was not. They cut lots of corners. Did a terrible job with tape and texture on the drywall. Leaky...

Pulte Homes / one year warranty work

KBPanchal on Jan 2, 2017
Hello pulte team, i am assuming this complaint will be reviewed by pulte main office and not dcservice office (Melody Mayes, customer care coordinator, Pulte group, 9302 lee highway, suite 1000, fairfax va 22031, dcservice@pulte.Com). ***If you are going to forward this complaint to above...

Pulte Homes / repairs to my home

kmauch on Nov 8, 2016
I live at 4226 pico norte ln. Rio rancho, nm 87124. I have a kitchen island that needed to be realigned and during this alignment they took the entire island down and then had to readjust the island, while doing so it made both ends of my island offcenter causing a discrepancy in the...

Pulte Homes / carolina bay

Lee roy on Sep 17, 2016
Homes in Carolina bay lack attention to detail in every aspect of the building process. I understand now why mungo homes was builder of the year in 2012. My first home I built was a mungo home paid half the price in same area and have no complaints with that house. Everything with pulse wa...

PulteGroup / cracked front porch leading to cracked home slab at sun city carolina lakes in ft mill, sc

William Schodorf on Sep 17, 2016
PulteGroup of Pulte Corp was notified of a cracked home slab that started at the front porch in November of 2014. Pulte people looked at the cracks and stated we should watch and see if the cracks increased. Pulte customer service looked at the porch slab and home slab again in June 2016...

DiVOSTA / Pulte Homes / manned and unmanned security gate issues at islandwalk at the west villages

Chip Johnston on Apr 5, 2016
The entrance is somewhat impressive with a gate house manned 24 hours, and two sets of gates to give the impression of serious resident security considerations presented to potential home buyers at IslandWalk at the West Villages, in Venice - North Port, Florida, built by Pulte Home...

Pulte Homes / poor roof and poor service and pr

H. Janet Ward on Mar 9, 2016
I have called and email Pulty Warranty at least seven times. I purchased my home in 2011 and Pulte refuses to correct the cracked barrel tiles. I was told at signing that barrel tiles 5 years are warranted for five years. I lived in South FL in a barrel tile roof which was warranted for ten...

Pulte Homes / poor quality / bad quality y service

Marcio Quiles on Jan 30, 2016
I bought a new house with Pulte homes in July 2016, during home inspection, I found issues on hard wood floor, and the contrusction manager said that this would be fixed 2 months later (september 2015), but several inspections has been made, nothing, no fix performed and the quality...

Pulte Homes / flooring upgrades

Reviewer36721 on Jan 17, 2016
We purchased a Pulte home in August. We upgraded most of the flooring in the house to engineered hardwood costing over $20, 000 in a house costing over $500, 000. During our walk thru, we were give a bright orange handout indicating they were not responsible for damage such as scratche...

Pulte Homes / poor service & customer support

Reviewer96827 on Nov 13, 2015
I was contacted on November-02-2015 by the Pulte Site Superintendent Potomac Green Del Webb Community in Ashburn VA. they would require entry into my Condo unit to retrofit the exterior condensate drain pipe with heat trace so that it does not freeze during the winter. As part of thi...

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