Public Storageburglary

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a verified customer
Verified customer

I rented out a 10x10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a payment and decided to check on my belongings to make sure everything was Okay and which it was. The next month Mar 6, 2010, I went into Public Storage to make a payment and needed to get some things out of my rental space. So when I went to open the door I noticed that I could not turn my key. So I went to the employee on duty and asked him if there was a reason to why my key was no working. So he checked the system and said " well you haven't paid late so we wouldn't have any reason to change the locks". So we went to my rental space and he tried the key as well and it still did not work. So he told me that i will have to have the locks changed and that they can change the locks but I would have to pay for a new lock (which I thought was crazy because the locks shouldn't have been changed in the first place). He told me that his supervisor Mike Cook had to change them but he will not be in until a couple week later, but he will call him and see if he could come in sooner then that. So I told him okay just have him change the locks. So the employee called me the next day saying that his supervisor would be in to change the locks and to come in t pick up the keys, I told him okay I will be in as soon as I get off work. He called me back maybe 30 minutes later and told me that they came down to change the locks and that there was NOTHING in the unit. Some one broke into my unit STOLE EVERYTHING and changed the locks. So I left work and came to Public Storage and my things were GONE!!! I filed a police report and file a claim with the insurance me run around, I wanted to review the cameras and they have not cooperating with me. I'm starting to believe this was an INSIDE job. I just want Public Storage to know that this is absolutely unacceptable and I am going to fight this all the way to the end. You can not just so or allow someone things to be stolen and think that it okay. NO IT'S NOT.


  • Mc
    mccnnran Jul 09, 2011

    I had 2 units at Public Storage In Azusa, CA. 6 UNITS on my row were ripped off talked to the dist. manager there system showed the date time and how long my door was open I never was told I asked was my gate code used to get in said no he said an alarm went off but police never respond 5 other units on my row were also ripped off they put diff. locks on all 6 units and opened mutipel times i told him sounds like your sys. works but they dont ever even now check it to see lost about 10, 000.00 dollars of my stuff.went to close both units but i couldnt because i didnt have the funds to do it closed 1 unit came back to close other unit my lock had been cut off i had been late many times and they just locked me out so i asked why lock was cut off said because i was late. they cant do this im looking for others have found many everybody thinks its an inside job. i can prove it was, if this has happened to you as i have found many others lets all get together and fight, sue, close up these rip offs down. [email protected]

    0 Votes
  • Ti
    Tippy T Jun 10, 2012

    Unit burglarized, emptied of valuables, lock replaced by theives!?? I was told after the fact that the video survielance doesn't work and there is no video of my unit being cleared out? The theives rent unit, take a screw driver and pull the door out and clear out the space. They took everything of value and replaced with a cheap lock so the manager didn't notice right away. This has happened a bunch of times and the manager didn't bother to warn me about this serious issue! Anyone who rents a storage unit in Carol Stream Illinois Public Storage is just asking have theives rob you!!! This place is a scam! The insurance company that they use, Willis, has denied my claims!! My Tv's, electronics, gaming systems, etc. are not going to be replaced by Public Storage, Willis insurance or anyone! This is awefull!!!

    0 Votes
  • Sp
    sprince Jul 16, 2014

    did anyone file lawsuits? We had all our household goods stolen in the same scam..

    0 Votes

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