The complaint has been investigated and
resolved to the customer's satisfaction

Resolved PTCL — line disconnected

I am a resident of Saima Pride, Block 10/A Gulshan-e-Iqbal, Karachi, Pakistan. My Landline is disconnected from the service provider "PTCL" since december 2009. I found my phone not working just before one day i was leaving Pakistan for a few days. I complained on their service number in January's first week as soon as I came back. Several times, I contacted the linemen directly and asked them regarding the progress but according to them they were not even aware of the complaint registered. I then wrote an application and submitted it to the complaint server. Lineman told me that my line has broken and it will have to be replaced, he informed that "PTCL is not running out of those cables". I then several times visited PTCL complaint office and met with the responsible people and reminded them about the complaint registered. Each time they promised for a quick action. Then I met D.O and told him, he promised as well. Then I talked to G.M, he promised as well. The lineman then suggested me to use the concealed wiring of the apartments i am living in so that they can drop the wire to my apartment's concealed. I hired "Intercom services" pesrson in my apartments last week, and he charged me good for cable extension from concealed box to my apartment. Now I am waiting for lineman to extend the cable to that box just so that connection could be established to the service provider "PTCL". Probably, it will resolve in this or next week after 5 months' frustrating experience but i just want to know the obstacles that were in the way of "PTCL" in reestablishing this connection? Lack of Resources? Laziness of workers? Bad Infrastructure? What?